Cortex Reply
Cortex Signals
Cortex Signals is the podcast from Cortex Reply, the AI-native consultancy helping organisations turn AI ambition into real business outcomes. Hosted by Sanjay Dandeker, it brings together practitioners, architects, and AI specialists to discuss agentic AI, AI-driven service delivery, operational efficiency, FinOps for AI, governance, optimisation and legacy risk. Taking an architecture-led view, episodes follow the full journey we deliver for clients, from strategy and data foundations to governance and advanced AI and agentic capabilities in production.
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How AI Agents are Transforming Customer Experience (part 2) 15.06.2026 17:45
In part two of this conversation, Sanjay Dandeker, Matt Hull and Josh Prout go beyond the basics and into the operational detail of deploying AI in customer experience. They discuss why testing AI against real customer data is essential, how deep observability tools reveal the reasoning behind AI decisions, and why knowledge management is consistently underestimated by organisations starting their...
How AI Agents are Transforming Customer Experience (part 1) 12.05.2026 15:45
In this debut episode of Cortex Signals , host Sanjay Dandeker is joined by Matt Hull and Josh Prout to explore how AI agents are transforming customer experience. The discussion covers why the transformation of customer experience is one of the strongest use cases for AI, how organisations can move beyond simple containment metrics, and why trust, context, and interaction history are critical...
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