Cloud Sherpa

If your business is thinking about quitting VMWare, watch this video. In this Cloud Sherpa episode, dive into the world beyond VMware as we explore viable alternatives for virtualization. We breakdown the pros and cons of five top contenders: Proxmox VE, Microsoft's Hyper V, Nutanix AHV, Harvester by SUSE, and open cloud orchestration platforms like OpenStack. Whether you're a small business or a...

Join Derek Roush on Cloud Sherpa as he delves into five cloud platforms that provide unified communications as a service (UCaaS) and contact center as a service (CCaaS). Explore options like Dialpad, GoTo, Vonage, Nextiva, and Zoom, discussing their features, strengths, and weaknesses. Whether you're looking to upgrade from Avaya or integrate a unified communication strategy, this episode offers v...

AI-Powered Surveillance Is Smarter Than You Think: Claro’s AI Vision takes you inside the next generation of intelligent security with Claro Enterprise Solutions’ groundbreaking AI Video Analytics platform. Certified by the Department of Homeland Security and powered by Nvidia, this solution turns standard camera systems into intelligent security networks capable of real-time threat detection and...

This episode of Cloud Sherpa is a featured podcast appearance on “The Leadership Toolkit” podcast with  @MikePhillips  on the topic of The Power of Faith Based Leadership. How do the “5 love languages” factor into your business life? Is your heart in the right place when leading others and yourself? T ap into this unique conversation and let us know what resonates most with you, your lea...

Today we talk about conversational ai that doesn’t suck for contact centers across verticals. Don’t you wish conversational AI spoke with you like a “Normal representative?” Imagine if ChatGPT and Alexa had a baby- THATS the kind of power behind Smart Action and what Aaron Acree discusses with Joey Muggz Perez on this episode of Cloud Sherpa.  - 00:00 - Intro - 00:32 🌐 Natural AI Enhances Cu...

In this video, we're going to discuss one of the most common PCI compliance mistakes call center professionals make: not following PCI DSS requirements. PCI DSS is a set of guidelines that call center professionals need to follow in order to protect their customers' data. If you're not following these guidelines, then you're putting your customers at risk. Watch this video to learn how to avoid th...

In this Episode Joey Muggz interviews Michael Gorritz of the @orgdevgroup to discuss the future state of business, and why every business need this clarity to win. 00:00 - (https://youtu.be/CLv2qaNFrFM?t=0s) 🙏 Opening and Focus on Organizational People Issues - Introduction with a prayer and shifting focus to organizational issues related to people, process, and technology. - Emphasis on situatio...

In Todays episode Joey Interviews Oana Leonte - Head of Marketing Accessories for Puma a host of the “Unmtchd” podcast about her holisitc approach to marketing in a digital world. 00:00 🤖 Understanding the importance of technology in marketing, - Technology is costly but essential for marketing. - Recognizing the impact of technology on consumer experiences. - Viewing technology as an integral pa...

In episode 8 of Cloud Sherpa , Gary James Knight is featured on the episode in a new format that allows us to see how even in the plane business, someone who had a bad experience can say something that can become fighting words! I hope you enjoy this take- while interviewed by Joey, we tried to make an editorial highlighting just a few moments of the conversation. We thought you might “sea” the re...

 In Episode 7 of Cloud Sherpa Derek Roush and Joey Perez discuss Software Defined Networking (SD WAN) versus Secure Access Service Edge (SASE) and the differences between them. Both can be viable frameworks when it comes to building your business network. The key is in understanding the inherent differences as well as the cost. Intro - 0:00 What is SD WAN- 1:16 How does SASE leverage it's nat...

What is the future of call and contact centers? Is AI the answer? In this video, we'll be exploring the topic of Robots replacing contact center agents. We'll be discussing the pros and cons of this phenomenon, and examining the various ways in which robots could replace agents in contact centers. This is an important topic, and one that deserves your attention. By the end of this video, you'll ha...

Are tools like Generative AI and Dialpad GPT future of contact centers? Do you want to know if Dialpad GPT is right for your Contact Centers? Watch Episode 5 of Cloud Sherpa with Derek Roush and Joey Perez to find out! Dialpad GPT is a new technology that uses artificial intelligence to identify and manage customer interactions. In this video, we'll explore the benefits of Dialpad GPT and see if i...

This week on Cloud Sherpa Derek Roush discuss the evolving role of the technology advisors with Zak Anderson from Evolve IP. They discuss the evolving role of the technology advisor in today's world and what the role should be of today's TSD's (Technology Solution Distributors). Derek shares his insights from his experience and career in business. He explores how he first got started in the channe...

If you're thinking about moving your business to the cloud, you'll want to understand the difference between VDI and DaaS. In Episode 3 of Cloud Sherpa we're going to explore how to avoid cloud computing pitfalls. We'll discuss the differences between Virtual Desktop Infrastructure (VDI) and Desktop as a Service (DaaS) solutions and how each solution is deployed and maintained. If you're looking t...

In Episode 2 of Cloud Sherpa we're going to explore the hidden problems killing your call center. We'll discuss the three most common problems, and provide solutions that will help you revitalize your call center. If you're looking to improve your call center's performance, then this is the video for you! We'll go over the top three problems killing your call center, and provide solutions that wil...

In Episode 1 of "Cloud Sherpa", Derek Roush and Joey Perez delve into the impact of AI on cybersecurity, compliance, Voice over IP, and marketing. Tune in every week as we navigate the ever-evolving world of tech and cloud. For CTOs and tech enthusiasts alike, having a trusted advisor is crucial to avoiding the pitfalls of selecting inappropriate technology for your business. Join us on this insig...