Click to Trust

How do tech platforms develop clear content policies while balancing user freedom, regulatory requirements, and cultural contexts? What does it take to scale trust and safety efforts for billions of users in a rapidly changing digital landscape? Navigating these challenges requires foresight, transparency, and a deep understanding of user behavior. In today’s episode of Click to Trust, we are join...

How can Trust and Safety professionals navigate promoting online safety and mitigating real world harms while also  maintaining their own well-being? In today’s episode of Click to Trust, we are joined by Heather Grunkemeier , Founder of Twinkle LLC and a seasoned Trust and Safety leader, who shares her personal journey through the highs and lows of working in this space. Heather discusses the men...

How can platforms safeguard vulnerable populations while meeting the needs of service providers? What roles do transparency and continuous education play in building trust and preventing incidents? Ensuring safety in caregiving platforms requires thoughtful strategies that go beyond the basics of vetting and monitoring. In today’s episode of Click to Trust , we are joined by Jane Yu , Head of Trus...

Maintaining trust and safety online is a delicate balancing act.  What responsibility do platforms have to support their content moderators? What does it mean to be an ethical BPO? How can platforms promote user safety both on and offline?  In today’s episode of Click to Trust , Alice Hunsberger, VP of Trust and Safety at Partner Hero, dives deep into the evolving landscape of ethical content mode...

Keeping users safe is a complex task for all online platforms. Many try to enact content policies to protect us from harmful content, but are those policies enough? And just how enforceable are they anyway?  In this episode of Click to Trust, we examine the critical role content policies play in ensuring online safety. And to help us do that, we’ll hear from Sabrina (Pascoe) Puls, TrustLab’s Direc...

Dating apps let users transform virtual interactions into real-world meetings. So, how effectively are these platforms addressing the myriad safety challenges? In this episode of Double Click, we explore Hinge's latest initiative: Hidden Words. This user-driven moderation tool designed to empower daters by allowing them to filter out specific words, phrases, or emojis from their matches' first mes...

In this first episode of Doubleclick, a Click to Trust mini-series, we delve into the uproar caused among online creators when Adobe's updated terms of service sparked a heated debate. Allegations surfaced that Adobe might use user-generated content to train generative AI, leading to widespread concern about privacy and intellectual property rights. As social media ignited with screenshots and rea...

2024 is a busy year for democracy! More countries will hold elections this year that at any point in the next two decades to come. So perhaps more than ever, it’s critical that we take a look at the growing amount of misinformation that threatens to influence or subvert these elections. In this episode of Click to Trust, we draw our series of episodes about election misinformation to a close with...

2024 is a busy year for democracy! More countries will hold elections this year that at any point in the next two decades to come. So perhaps more than ever, it’s critical that we take a look at the growing amount of misinformation that threatens to influence or subvert these elections. In this episode of Click to Trust, TrustLab’s own Xiaolin Zhuo about the European Union’s Code of Practice on Di...

2024 is a busy year for democracy! More countries will hold elections this year that at any point in the next two decades to come. So perhaps more than ever, it’s critical that we take a look at the growing amount of misinformation that threatens to influence or subvert these elections. In this episode of Click to Trust, we’ll hear from computational sociologist Tom Davidson about how misinformati...

2024 is a busy year for democracy! More countries will hold elections this year that at any point in the next two decades to come. So perhaps more than ever, it’s critical that we take a look at the growing amount of misinformation that threatens to influence or subvert these elections. In this episode of Click to Trust, we’ll hear from Karishma Shah, Program Manager of News Integrity Parterships...

2024 is a busy year for democracy! More countries will hold elections this year that at any point in the next two decades to come. So perhaps more than ever, it’s critical that we take a look at the growing amount of misinformation that threatens to influence or subvert these elections. In this episode of Click to Trust, we’ll hear from Katie Harbath, an expert in misinformation and election inter...

2024 is a busy year for democracy! More countries will hold elections this year that at any point in the next two decades to come. So perhaps more than ever, it’s critical that we take a look at the growing amount of misinformation that threatens to influence or subvert these elections. In this episode of Click to Trust, we’ll hear from Steven Brill, Co-CEO at NewsGuard, a journalistic organizatio...

2024 is a busy year for democracy! More countries will hold elections this year that at any point in the next two decades to come. So perhaps more than ever, it’s critical that we take a look at the growing amount of misinformation that threatens to influence or subvert these elections. In this first episode in an ongoing series about misinformation, we speak with Tom Siegel to get a primer on wha...

On February 17, 2024, the Digital Services Act will go into effect, altering the way online platforms are held accountable for the content they host. Some see this legislative change as a necessary measure for safeguarding our online lives. Others see it as a potential hindrance to freedom of speech that has the unfortunate consequence of creating a less open internet. But we can’t talk about the...

On February 17, 2024, the Digital Services Act will go into effect, altering the way online platforms are held accountable for the content they host. Some see this legislative change as a necessary measure for safeguarding our online lives. Others see it as a potential hindrance to freedom of speech that has the unfortunate consequence of creating a less open internet. To better understand the imp...

On February 17, 2024, the Digital Services Act will go into effect, altering the way online platforms are held accountable for the content they host. Some see this legislative change as a necessary measure for safeguarding our online lives. Others see it as a potential hindrance to freedom of speech that has the unfortunate consequence of creating a less open internet. In this first episode of Cli...

Online platforms are plagued by harmful content, from hate speech to illegal activities, there seems to be a news headline every week where someone’s well being has been impacted. No wonder we’ve got trust issues. Click to Trust delves into the intricate world of safeguarding online spaces.  Guided by the wisdom of Tom Siegel, CEO and Co-Founder of Trust Lab, and (previously) the VP of Trust &...