APQC Podcasts

APQC research has shown that one of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that block employees from contributing, accessing, and reusing knowledge. The research has found the first step in developing an effective KM change management strategy is recognizing those barriers. In 2013, APQC partnered with its KM advanced workshop to i...

APQC research has shown that one of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that block employees from contributing, accessing, and reusing knowledge. The research has found the first step in developing an effective KM change management strategy is recognizing those barriers. In 2013, APQC partnered with its KM advanced workshop to i...

Organizations have masses of knowledge associated with their business processes. Some of this comes in the form of documents—everything from standard operating procedures and training materials to tips and lessons learned from past project teams—but other knowledge exists only in the heads of employees who design, own, and execute the processes every day. On June 29, 2016, APQC’s Lauren Trees and...

In this podcast, research specialist Michael Sims interviews research program manager Holly Lyke-Ho-Gland about what end-to-end processes are and why they're important to process management professionals. Remember to follow APQC on Twitter @apqc !

Leadership is an important area of interest for people managers. While methods and concepts may change over time, there are still key aspects of leadership that remain the same. In this APQC podcast, research specialist Michael Cappelli interviews Elissa Tucker, APQC's research program manager in HCM, on the importance of leadership to people managers. Remember to follow APQC on Twitter @apqc !

APQC CEO Carla O’Dell talked with Charles Duhigg as part of the Big Thinkers, Big Ideas interview series. His new book titled Smarter, Faster, Better: The Secrets of Being Productive in Life and Business details what the most productive people do differently than everyone else without having to make enormous sacrifices, and offers tools and techniques that all of us can apply immediately to our li...

The Blueprint for Success: Accounts Payable report  recently published by APQC's financial management (FM) team is truly a roadmap for achieving top performance in AP. In addition to valuable insight on seven AP performance indicators provided by Mary Driscoll, senior research fellow in FM, the blueprint provides definitions and benchmarking data. But what is a blueprint and how can it help your o...

In this podcast, APQC's research specialist, Michael Sims, talks with APQC's own analytics team, Ron Webb and Christy Aroopala, about what analytics means to them, what challenges their customers are facing, and what the future holds for analytics. Remember to follow APQC on Twitter @apqc !

APQC research has shown that one of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that block employees from contributing, accessing, and reusing knowledge. The research has found the first step in developing an effective KM change management strategy is recognizing those barriers. In 2013, APQC partnered with its KM advanced workshop to i...

APQC research has shown that one of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that block employees from contributing, accessing, and reusing knowledge. The research has found the first step in developing an effective KM change management strategy is recognizing those barriers. In 2013, APQC partnered with its KM advanced workshop to i...

Mary Driscoll, senior research fellow at APQC in financial management, discusses the findings of her recent survey: Finance Improvement Today—Plan to Apply Beautiful Minds Remember to follow APQC on Twitter @apqc !

APQC’s Michael Cappelli interviews his colleague Elissa Tucker about the people challenges that get in the way of productivity and quality improvement. Tucker shares the people challenges that she frequently hears about in her work as APQC’s human capital management research program manager, common misconceptions about managing people, and her favorite blogs, Twitter feeds, and newsletters on the...

APQC CEO Carla O’Dell recently talked with Stuart Frankel as part of the Big Thinkers, Big Ideas interview series. Frankel is the CEO and a co-founder of Narrative Science, a Chicago-based technology company that is a leader in advanced natural language generation (NLG), which turns data into a text story about the data. Frankel shared with O’Dell details around NLG and data storytelling, and its...

In the April 2016 Process and Performance Management podcast, APQC's research specialist Michael Sims talks with research services process and performance management program manager Holly Lyke-Ho-Gland about case studies, including why do organizations like them, how does APQC find its case studies, and how are they created. Remember to follow APQC on Twitter @apqc !

In 2016, APQC made a strategic change in our research agenda to expand our Human Capital Management (HCM) expertise beyond the HR function to include issues that all managers of both people and process face. Elissa Tucker, Research Program Manager in HCM at APQC recently spoke on the many ways HCM applies to an organization. Remember to follow APQC on Twitter @apqc !

Eighty-nine percent of respondents to an APQC survey said their organizations use mentoring to help employees develop skills and competencies. They also ranked mentoring among the top two approaches to accelerate learning and development, with 59 percent rating it as effective or very effective. In this podcast, research program managers Elissa Tucker and Lauren Trees address audience questions fr...

Continuous improvement is an important practice finance executives need to pursue to maintain high productivity, efficiency, and effectiveness. In this APQC podcast, Mary Driscoll, Senior Research Fellow, Financial Management speaks on the latest trends in fixing finance. Remember to follow APQC on Twitter @apqc !

Organizations are increasingly interested in making design-to-cost an integral part of their product development process. In November 2015, APQC conducted research on the shift to a product development approach focused on design-to-cost. During this podcast, APQC's Andrea Stroud discusses highlights from the research findings. For more detailed information on this research, see the  Effectively Se...

In the March 2016 Process and Performance Management podcast, APQC research specialist Michael Sims talks with research services process and performance management program manager Holly Lyke-Ho-Gland about data and analytics: why are some organizations still hesitant about embracing analytics and what are the big analytics research topics APQC will be addressing in 2016.  For more information on a...

APQC CEO Carla O’Dell talked with Louis Richardson as part of the “Big Thinkers, Big Ideas” interview series. An IBM storyteller and enthusiast, Richardson meets with clients and partners worldwide and shares how “social smarter work” can deliver real business results. With more than 30 years of experience in the collaboration and document management industry, he has served in sales, support, cons...

In this February 2016 Knowledge Management podcast, APQC research specialist Ken Hayman spoke with research services KM program manager Lauren Trees about some KM basics for the uninitiated, including:  what first steps to take when developing a KM strategy for your organization a roadmap to help organizations design, implement, and sustain KM programs identifying critical knowledge and making it...

Whoever thought onboarding was fun? The first day of work is usually fraught with paperwork and discussions around health benefits—que the collective yawn. Enter Ashley White, the director of HR at APQC, who is trying to turn it all around. In this APQC podcast, she shares with us her insights into the “first day, first week, and first month” concept, and how any organization can easily and inexpe...

In the February 2016 Process and Performance Management podcast, APQC's research specialist Michael Sims talks with research services process and performance management program manager Holly Lyke-Ho-Gland about what is organizational agility, who needs it, and how does it fit with strategic planning. Remember to follow us on Twitter @apqc !

APQC CEO Carla O’Dell talked with Dr. John Medina as part of the “Big Thinkers, Big Ideas” interview series. Medina, a developmental biologist and neuroscientist, has a lifelong fascination with how the mind reacts to and organizes information. He is the author of the New York Times bestseller "Brain Rules: 12 Principles for Surviving and Thriving at Work, Home, and School" — a provocative book th...

CEO Carla O’Dell and KM Research Program Manager Lauren Trees talked on the topic of cognitive computing and addressed some of the great questions submitted by our audience during the January 2016 KM community call Carla and Lauren hosted, entitled “KM in 2016 and Beyond: Questions and Predictions. Remember to follow us on Twitter @apqc !