Applying AI Podcast

Why are data silos in collections still preventing organizations from getting value from AI? In Episode 5 of Applying AI, Adam Parks sits down with Daniel Yakimenko and Mike Walsh from EXL to discuss how behavioral data for debt collection is often trapped across disconnected systems, limiting real-time collection decisioning and performance. Together, they explore how leading agencies are leverag...

AI compliance in debt collection is moving from theory to operational reality. In this episode of Applying AI, Sara Burton (Woggerman) of ARM Compliance Business Solutions breaks down agentic AI in collections, human supervision for AI-powered collections, and why AI governance will define the future of consumer protection in financial services. We also discuss AI audit trails for financial servic...

Are AI-powered solutions really reshaping M&A in collections? In this episode, Adam Parks sits down with Michael Lamm of Corporate Advisory Solutions and Mike Walsh of EXL to explore how AI is redefining valuation in the collections industry. The discussion covers AI compliance challenges in debt collection, enhancing agent performance with AI copilots, and what leaders must do to stay competi...

Can AI really transform collections if the data behind it is flawed? In this episode of Applying AI, Adam Parks sits down with Mike Walsh from EXL and Manny Plasencia from TransUnion to explore why data to fuel AI in collections is the real driver of performance. They break down how data decay impacts AI decision making, why AI acts as an amplifier of existing data quality, and how organizations c...

Is artificial intelligence adoption in debt collections a strategic advantage or just industry hype? In this episode, Adam Parks sits down with Mike Walsh of EXL Service Holdings to break down what’s actually working. They unpack AI compliance automation in collections, real AI use cases in receivables management, and how debt collectors are using AI to scale operations without increasing risk. If...