Alan Weiss's The Uncomfortable Truth®

SHOW NOTES: • More cheats, frauds, schemers, liars and thieves than ever in our perception. The turning point was internet access. • Men's and women's sob stories are followed by glam shots. • Drugs and gizmos for the aging are hyped until people get wise: tinnitus, incontinence, arthritis, hair loss, hearing decline, cognitive issues, constipation. • Book deals for the ego needs of prospective an...

SHOW NOTES: There is a great deal of work being done today around what's called "difficult conversations." I think the work is important and needed. In my experience, I've witnessed, been part of, and had to deal with more poorly done performance evaluations than good ones. I've had to help people gain the courage and proper language to talk to colleagues, let alone customers and prospects. The ba...

SHOW NOTES: AI isn't perfect or infallible. It is subject to construction by human and human user error. It's ideal to help you consolidate and remind you of your own IP. It can easily lead you into unintended plagiarism by answering inquiries and not providing attribution for its answers. It will eliminate jobs, but also create jobs. Look around you for social proof, don't just listen to unsuppor...

SHOW NOTES: • Plastic cup lids that pop off and spill all over you. • Cheap plastic water bottle with tiny, cheap caps that you twist, squeeze the bottle, and it squirts all over you. • European bottle caps that are connected and hit you in the nose or the eye. • Cheap straws that rip or break up. • European insanity about air conditioning. • Only 43% of US households participate in recycling wher...

SHOW NOTES: •Influencers have been found (by the NYT) to be changing their tune from objective recommenders to shills for politicians. Josh Green and Carlos Eduardo Espina and Avery Cyrus are singled out for accepting substantial amounts of cash, Mr. Espina alone over $400,000. •We're just talking about another form of political graft. •But many of you are also following "influencers" for clothing...

SHOW NOTES: •People who walk into a breakfast restaurant carrying Starbuck's coffee. •Those too lazy to use directional signals. •The demand for "spiced rocks." •Deleting the tax before calculating the tip. •The clumsy line cutters. •Internet ads with phony products capitalizing on illnesses. •Waiting weeks for appointments because the service provider books solidly without accounting for errors a...

SHOW NOTES: Two major sentiments about how the US (and most countries) treat the citizenry and how to finance and provide the funding. Every person deserves a minimum quality of health care, safety in the streets, educational opportunity, and access to employment. The corollary is that we need the opportunity and support to help people to innovate, create, and build organizations that provide that...

SHOW NOTES: Signs of the self-centered: •Every conversation is turned back to themselves. •They pause to discuss the play in the middle of the theater exits. •They stop to look around at the bottom of descending escalators. •They never signal for a turn or lane change. •They will wear a hat in any seating arrangement, not caring if others can't see. •They talk over you. •They make noises in public...

SHOW NOTES: I've consulted with, coached, and advised a huge diversity of people over the decades. They include executives, entertainers, politicians, athletes, military officers, entrepreneurs, and philanthropists. The most successful of them, both at the outset and after development, had the courage of their talent. Let me define the term which I coined several years ago and which has developed...

SHOW NOTES: The Bishop of Fall River, MA, told me an interesting story recently in Nantucket. It seems he was present during a memorial service held in a huge airplane hangar for families who lost loved ones in a terrible airplane crash off the coast. People were grieving and forming small groups to offer each other consolation. There was even some laughter among the tears as they exchanged storie...

SHOW NOTES: In professional services (and even in most product companies) trying to "raise the price" is the wrong place to start. You need to begin by raising perceived value. Value is the improvement in the customer's/client's condition. Perceived means they can identify it. "Lead magnets" and "loss leaders" are from the 50s. Go watch Soupy Sales. You need to build value and tell them and show t...

SHOW NOTES: Do we have toxic workplaces or toxic employees who make workplaces harmful and unhealthy? Are we terminally entitled? I found that there was no safety net for me, being born and raised in a poor family. I mean damaged furniture, stained rugs, bill collectors on the phone. When I was being beaten up by the neighborhood tough guy, my father, leaning out the window, told me to fight my wa...

SHOW NOTES: Have you noticed the increase in surveys from hotels, airlines, online retailers, and even medical practices? These are usually accompanied by requests for ratings on the internet. This is related to "calls being recorded for quality purposes." If anyone really listened to the calls, we'd have a lot better services. Even restrooms have a computer screen asking how clean the place was....

SHOW NOTES: The Super Bowl halftime show; the World Cup; the Masters championship; the US Open Tennis championship; the Oscars; July 4th; Christmas lights; gender reveals; children's birthday parties; destination weddings. Things don't have to get bigger to get better. In fact, the promise of "bigger and better" leads to expectations that can't be met OR exaggeratedly high response to mediocrity t...

SHOW NOTES: World Cup attendance and revenues are disappointing. That's hardly surprising. The hype and publicity and exaggerated claims create a level of expectation that's hard to support, and the inflated prices of everything from hot dogs to hotel rooms is absurd. This kind of insistence on constantly "topping" what's come before exists with Super Bowl halftime shows, entertainment award shows...

SHOW NOTES: Steven Spielberg created Jaws and Close Encounters. He used technology for the shark and the spaceship. But he used talent for the creation. Pablo Picasso famously relied on Ripolin, a quick-drying, glossy commercial house paint, instead of traditional artist oils. For tools, he used oversized, long-handled bristle brushes, and stiff palette knives for impasto textures. But the paintin...

SHOW NOTES: Long ago the Canadian sociologist and business expert, Marshall McLuhan, talked about the "mixed media affect," meaning that experts in one area often migrated to other areas where they are not expert. So you had athletes, entertainers, artists, actors, and random "celebrities" pontificating in fields where they are not expert at all. Barbra Streisand was representative of this phenome...

SHOW NOTES: We’ve lost trust in major institutions: universities, medicine, journalism, the law, politicians, religion. (The recent rise in Catholic converts and church attendance is not due to any great marketing by the church, but rather due to a desperate need for a source of faith by many.) We tend to see AI as a magic bullet that will help us out of our uncertainly, lack of success, confusion...

SHOW NOTES: At a restaurant, I’m asked if I have food allergies when I make the reservation, then by the hostess when I arrive, then by the server who has my table. While I appreciate all the precautions, I think they’re afraid of being sued. Isn’t it the responsibility of someone with a serious food allergy who’s make the decision to dine in a restaurant to inform people themselves? The Peninsula...

SHOW NOTES: Wherein Alan shares his views of exotic car density, cab maneuvers, High Tea, American advantages in admiring the Royals, and the lies and deception around priority luggage.

SHOW NOTES: “No worries” doesn’t mean “you’re welcome” it means “You didn’t bother me all that much.” “Perfect” doesn’t mean “thank you” it means “You got that right and didn’t waste still more of my time.” “You guys” is terribly inappropriate if the people addressed are not entirely “guys,” and is most misused by women, especially women in the media. “February” and “library” each have two “r’s” i...

SHOW NOTES: The fallacy is that you should be prepared to “spring” in a sales call to “pitch” the sale, like a cheetah on the Serengeti chasing an eland. Well, cheetahs can only maintain high speed for a limited duration, and they’re only successful getting a meal one time in ten (as are all predators). One time in ten is not sufficient for a successful career. We need to empty our heads, and not...

SHOW NOTES: The following guest column by Randy Gage is an excerpt from his new book, Wealth Without Apology, which is being released this week, and which will be the subject of my conversation with him on my podcast this Thursday: Alan Weiss's The uncomfortable Truth Magnitude of Scale: Why Thinking Bigger Pays Better I’m currently conducting a comprehensive, groundbreaking, rigorous, cross-secti...

SHOW NOTES: The airlines’ major frequent flyer programs began with American Airlines back in 1981 (thought Texas International Airlines had one in 1979). Everyone quickly followed. Travelers fell in love because they were earning free trips without paying anything extra for the ticket. You may feel the travelers were and are silly. Well, the average major airline today has a liability of about $7-...

SHOW NOTES: "Josephine Victoria 'Joy" Behar is an American actress, playwright, comedian, and television host. She's best known for co-hosting the ABC talk show The View, where she won a Daytime Emmy Award in 2009. Behar is known for her sharp wit and asking questions that others might avoid, such as asking Chris Christie if he was too overweight to be president. She's also hosted her own shows, i...