The Salty Adjuster

“If an adjuster’s thinking about metrics instead of serving the customer, don’t you think that the customer can feel that? They can feel that.” Buster the Adjuster spent years adjusting mixes before he ever adjusted a claim. Then one claim changed the entire course of his life. When a storm sent six feet of water into his basement studio, destroying recordings, equipment and keepsakes, the adjuste...

The Salty Adjuster has officially entered its international era, its game show era, it's video episode era, and its "recording through a tornado" era (Taylor Swift could never). And through it all, the team at Sydney's Ocean Underwriting met every challenge head on. Welcome to our first-ever insurance game show. Inspired by their company's stellar Instagram marketing creativi...

"Financial. Reality. Hit." Buster the Adjuster spent years adjusting mixes as a professional musician, until his own claim led him to pursue claims adjusting as a career. At the time, he thought "The insurance industry does not need a Buster." He couldn't have been more wrong. Now, Buster speaks about adjusting to unexpected changes in a way that only a musician turned adju...

“Just because it’s a total loss doesn’t mean it’s totally lost.” What happens to all the stuff after an insurance company decides it’s not worth repairing? That question takes The Salty Adjuster north of the border to Canada for a conversation with Ray LaMarche of BARGA about salvage, sustainability, and the enormous amount of recoverable value hiding inside property claims. Ray breaks down what a...

When season one began back in May, we never dreamed we'd be having these kind of conversations with the caliber of guest the show is pulling. It's been such a thrill. We are officially wrapping Season One on August 31 and we are working to get as many episodes to you before then as we possibly can before we take a week off to let Producer Brett catch some sleep and let Producer Daniel and...

Think about how much stuff is involved in insurance claims every year. Farm equipment destroyed by fire. Machinery damaged by water. Hail-dented outdoor kitchens. Appliances. Furniture. Building materials. Commercial equipment. The claim gets settled. But the stuff doesn’t disappear. Thirty-five years ago, Ray Lamarche was a heavy-duty mechanic who lost his job after an acquisition. Looking throug...

It’s 2026. We can track a burrito from the restaurant to our front door, but an adjuster can issue thousands of dollars in claim payments and still end up wondering where the check went. Cody Eddings, co-founder of SnapRefund, is working to change that. Cody joins Salty and Producer Brett to talk about transforming claims payments for the adjusters sending them and the policyholders waiting for th...

“It’s no surprise that a lot of people feel frustrated by the insurance industry because these situations often feel like a black box… the average person is expecting, okay, well, when I need it, it’s gonna be there. And then when it’s not… it feels like broken trust.” Cody Eddings knows more than a little about the build. $+ years into his journey as the CEO and Co-Founder of SnapRefund, The St....

"People don't ask for help because a company hangs up a poster. They ask for help because someone else had the courage to go first." – Cal Beyer Content Note: This episode includes candid conversations about addiction, mental health, substance use, overdose, and suicide. If these topics are difficult for you, please take care while listening. If you've been listening this season,...

"If you give people a safe place to be reasonable, they will be." Claims may eventually close, but the way we get there is changing fast. This week, Salty sits down with Chrysa Jones, founder and CEO of StreamSettle, to talk about one of the least glamorous—but most important—parts of the claims process: getting people paid. From electronic payments and digital settlements to attorney in...

People don't ask for help because a company hangs up a poster. They ask for help because someone else had the courage to go first. That was one of the biggest takeaways from our conversation with Cal Beyer. He shared what he calls the Three V's of leadership: Visible. Vocal. Vulnerable. When leaders acknowledge that mental health is real, speak openly about it, and aren't afraid to sha...

"They're both having an imaginary argument with the other side that doesn't even exist." Most of us assume claims settlements drag on because one side refuses to be reasonable. But what if that's not actually the problem? In next week's The Salty Adjuster episode, Chrysa Jones of StreamSettle explains why adjusters and plaintiff attorneys often want the exact same outcome...

"Unlike a claim file, there's no rush. There's no duty to close it out quickly." — Precious Norman Walton "Grief is a ball inside a box. At first, every time it hits the side, it hurts. As time goes by, the ball gets smaller... but it still hits the sides of the box." — Salty This is not the episode we planned. We had a full page of questions for Precious Norman Walton...

"Behind any one of our successes... it's a group of people that are pushing. Sometimes I'm pushing, sometimes they're pushing me." That simple idea sits at the heart of this conversation with Bobbie Shrivastav. We talk about what it takes to build communities that matter, why the most fulfilling work is fueled by joy instead of ego, and how the people who make the biggest impact are often the quic...

"When mom took her final breath, dad was sitting by her side, holding her hand. Eight months to the day, dad decided to join her. As an insurance professional, I think the hardest thing was getting into the mindset of 'I'm the insured. I'm the bereaved.' Their house burned down that July. I had to jump into that mode, going back and forth with adjusters." - Precious Norma...

"What you're now doing is you're not teaching adjusters how to adjust. You're teaching them estimatics... when you remove the elements of being able to let adjuster adjust claims, you run the risk of that bad reputation: 'X carrier doesn't want to pay claims.' A lot of that spans from moving away from adjusting." We're counting down the end of Season One and B...

"Now it's our canvas to paint. What are we going to do differently?" We love a leader in this industry who takes the time to kick the door open for others to follow. A trailblazer who takes a dirt road and paves it so that it's easier to bring people along. In our upcoming episode next week, we sit down with someone who embodies that spirit: the accomplished, collaborative, inclu...

Every once in a while, someone comes along who completely shatters your assumptions about what an insurance professional looks like. Austin Lewis is one of those people. Austin is an economist-turned-life insurance broker, Army National Guard member, husband, dad, and conservationist who has built an audience of more than 120,000 people by doing something you don't see every day. Before he sta...

🦀 SUPER. SPECIAL. BONUS. EPISODE. INCOMING. 🦀 We've found a guest unlike anyone you've ever met in insurance for a conversation unlike any we've heard on this (or, candidly, any) insurance show. Be honest... When you hear the words "life insurance broker," what comes to mind? 🕴‍ A tailored suit? ⌚ Fancy watch? 🚗 Nice car? 🏌‍♀️ Golf on Fridays? 📸 Filtered LinkedIn posts f...

"Silence is the worst. Silence is a trust killer." Hey friends. If you've been listening this season, you've probably noticed a theme. We've talked with Michael Balarezo and Arvind Sontha about restoring trust through technology. Heather Blevins reminded us that claims is the promise. Bryan Falchuk challenged us to rethink how we use AI without losing our humanity. Curtis Gol...

Bad communication. No communication. Slow communication. Confusing communication. On a claim, which might be the worst day of a policyholder's life, the way carriers communicate can make or break trust. In our upcoming new episode on Tuesday 7/21, we have strategic communications expert Leslie Sapienza for a frank and timely conversation about how insurance stops failing claimants through comm...

Bryan Falchuk has spent decades challenging insurance to think differently. As President & CEO of PLRB, a best-selling author, celebrated speaker, and one of the industry's most prolific voices and educators , Bryan joins The Salty Adjuster for a conversation that covers just about every corner of claims. Leadership, burnout, AI, fraud, recruiting, and the future of the industry are all on...

Dropping Tuesday 7/14/26... we've got the big guy: Bryan Falchuk, President & CEO of PLRB, Dropper of Wisdom, Best-Selling Author & Speaker. Note to adjusters: robot lawyers do NOT equal claims cost savings. This trailer gives you a sneak peek into next week's episode where we cover: Why insurance needs to stop treating every claim like a potential fraud case—and how trust leads to...

"What would help a ton is just educating a homeowner on what a claim looks like." Most people assume a conversation between a staff adjuster and a former public adjuster is going to sound like a debate. It doesn't. In one of the most surprisingly honest conversations we've had on The Salty Adjuster , The Callused Former Public Adjuster joins the show to talk about what actually c...

"What would help a ton is just educating a homeowner on what a claim looks like." Public adjusters often get cast as the villains of the claims story. This episode challenges that narrative. In this trailer, The Callused Former Public Adjuster joins The Salty Adjuster for an honest conversation about the biggest gap in claims today: homeowners simply aren't taught how insurance works...