Brazen Leaders - The Human Edge

Intrigued by microdosing? This is the podcast episode for you. It’s where I interview Lorenzo Bown , the co-founder of Aydoo a company that takes people on a self-development journey using the power of psychedelics. Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here. Useful links: Sign up for the free CX mini-course Sign...

Have you met the person you’ll be in a year’s time yet..? It might sound strange, but getting acquainted with your future self can help you nail your goals. Forget creating – and failing to tick off – your daily to-do list. After listening to this podcast episode, you’ll have the tools to get far more done (without sacrificing the mental wellbeing of your current self). Alternatively, if you’re sh...

On this week’s podcast episode I chat to Olga Potaptseva , a customer experience consultant, coach, speaker and author. Olga specialises in CX implementation and shares with me her insights from a 20+ year career, as well as practical advice to help any CX professional. Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here....

Welcome to the fourth season of People&Digital! It's a new year and a new vibe for the podcast. In this episode, I'll usher in 2023 by covering the current state of CX. Want to find out more? Click the play button! Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here. Useful links: Sign up for the free CX mini...

On this week’s podcast I chat to Aisha Cortoos PhD, a clinical psychologist who focuses on the subjects of sleep and stress. Aisha’s knowledge is extraordinary, and she shares her fascinating insights into everything; from breaking down the science of sleep, to explaining the ideal nap length, and stressing the importance of understanding – and protecting – our biological clocks. Alternatively, if...

We all know communication is key. But how can you improve yours? Joseph McGuire – an expert in clear communications – reveals all in this podcast episode. We cover a range of useful info, from the best body language practices to whether you can actually tell if someone’s lying. Check it out! Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-rea...

Meet Peter Snauwaert & myself for a Live session about CX & Sales! Strategy, mindset + Q&A! Magic can be repeated so ... join us! What to expect? Take a passionate man completely into purple ! Take a passionate woman completely into pink ! Take a man born in the Flemish speaking part of Belgium, living in the Ghent area ! Take a woman born in the French speaking part of Belgium, living...

This week I’m introduced to the concept of emotioneering by Melissa Curran, founder of Modern Mind Group. As a Learning and Performance Consultant, Melissa coaches businesses to drive results through a more emotionally intelligent mindset. We talk about how this natural human response can be challenging for some, but how embracing it has huge positive power – in the workplace and beyond. Alternati...

It’s time to look at leadership in a different light. Coach and Remarkable Women co-founder Danielle Macleod explains the three different types of leadership we can foster. She talks us through the detrimental – yet common – warrior and victim mindsets, and how we can instead lean into a more positive and progressive queen leadership style. Alternatively, if you’re short on time, I’ve also condens...

Selling doesn’t have to be scary. Find out how to make sales work for you – without being pushy and frightening off prospects – by listening to author and speaker Michael Humblet ’s experiences. From perseverance when posting on social media to why selling is still so important in a world of abundance, this episode is a must. Alternatively, if you’re short on time, I’ve also condensed all the key...

Can’t focus? Katie Stoddart has your back. In this episode, the coach, keynote speaker and creator of The Focus Bee podcast shares her No. 1 secret to better concentration. And it doesn’t necessarily involve ditching your phone... Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here. Useful links: Sign up for the free CX mi...

Is company culture just a buzz term? Or a transformative way to boost a business’ success? If you’re on the fence about the topic, this is the podcast episode for you. Listen to Gabriel Goldberg – a former Google employee and the founder of two successful companies – chat about how to crack the company culture code. Alternatively, if you’re short on time, I’ve also condensed all the key info into...

New to customer experience? Not sure where to get started? CX education expert Agnese Spona joined me on the podcast this week to answer all your questions about kickstarting your journey in an industry that’s predicted to grow up to 20% in the next five years. Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here. Useful li...

Imposter syndrome: the phrase on everyone’s lips. While it’s been framed as a negative, in this podcast I dig into why we can actually take positives from feeling like we’ve achieved our success fraudulently. Listen to find out how.  Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here. Useful links: Sign up for the free CX...

Recruiter Javier Cuadra hypes up his candidates by taking them through the ‘get hired mindset’. In this episode, he explains what this is and how it can help you get the job you’ve always wanted. Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here. Useful links: Sign up for the free CX Mini-course Sign up to my weekly news...

What happens when cybersecurity meets empathy? Listen to Andra Zaharia – a communications expert in the tech industry – explain all in this podcast episode. It's worth checking out to learn about the link between these two seemingly opposing topics, as well as how you can bring more empathy into your own working life. Alternatively, if you’re short on time, I’ve also condensed all the key inf...

I’ve known Stéphanie Duchemin for seven years now, ever since she gave me my first shot as a consultant. So getting her on the show to talk about the employee experience has been a long time coming! Stéphanie is head of human capital at The House of Marketing , a fast-growing agency with a team of 90 people. As the group’s been evolving, she’s helped across different entities, including recruitmen...

In this episode, I share the 3 hardest lessons I've learned as a CX professional in the digital world – and how you can avoid them. There's no need to waste time trying to be the perfect digital professional. Save yourself the heartache by listening to the key mistakes I made during a decade-plus as a CX expert. My hindsight is your path forward! If you’re short on time, I’ve also conden...

Mélanie Boucarut changed her life through coaching. It helped her to fix her relationship with her estranged mother, lose 22 kilos, save a bunch of money, find a loving partner and improve her mental health.  And all this took just 2.5 years.  That’s how long Mélanie has been a life coach for, but she’s also coached and mentored informally as part of her job or on the side for two decades. And it’...

Building things can be exhausting, hey? In this episode, I share the one thing that’s made life’s most tiring periods much easier to deal with.  Find out how to get unstuck and move forward in your career – especially when you don’t have the motivation – by listening to this. Useful links: Sign up for the free CX Crash Course Sign up to my weekly newsletter, the only CX newsletter that helps you t...

I found Dutch-born coach and author Susanne Grant through her book, Drop the Motherfucking Struggle , which was the perfect discovery for me at the perfect moment. An award-winning business coach, international best-selling author and mother of two, Susanne specialises in helping entrepreneurs, team leaders and business owners redefine what success means to them so they can nail their work-life ba...

I was super happy to speak with Simon Vandereecken recently for my podcast. UX is not yet a hot and trendy topic in every area of our sector – but it should be! Simon has been a user experience designer and researcher for a bit more than 10 years now. He loves working on products and services to make them easier for people to grapple with while also helping companies understand their users better....

Building up your resilience as a leader has been a super-hot topic ever since the pandemic began. In this episode, I discuss the 3 simple ways I boosted my ability to deal with change and bounce back during challenges. Listen to my tricks and they should help you become better equipped to deal with difficulties too! Or, if you’re short on time, I’ve also condensed all the key tips – FAQ style – in...

Are you an emotionally intelligent person? If not, it's worth amping up your EQ with the help of specialist Sandra Thompson . In this episode, she shares tips for working on your emotional quotient and explains how this could even boost your earning potential while making you healthier and happier. What's not to like?? Or, if you’re short on time, I’ve also condensed all the key tips in...

We’ve all experienced – or at least heard stories about – passive-aggressive colleagues, bosses who ignore your requests, and coworkers who laugh at your ideas in meetings. In this week's episode of People&Digital, I'm revealing the red flags that prove your workplace is toxic – as well as suggesting the solutions to help fix it. Happy listening! If you’re short on time, I’ve also co...