The AgencyHabits Podcast

Getting close to $1 million in revenue can feel strangely disorienting.   You're landing clients, staying busy, and keeping the lights on, but revenue still refuses to move beyond the same ceiling. Every hire feels risky, every proposal feels custom, and growth never seems to compound.   Today, on Agency Habits, we unpack why agencies plateau before their first $1 million, the simple math exercise...

Most agency owners ask the wrong question when it comes to business development budgets.   Instead of asking "What percentage of revenue should we spend?", the better question is "Where should we invest our business development dollars first?"   Today on Agency Habits, Peter Kang and Sei-Wook Kim break down the five core business development functions every agency invests in, and explain why not a...

Most leadership offsites fail because they lack structure. In this short agnecy lesson, we break down the simple framework we evolved after years of running leadership offsites across our agencies. The goal isn't just to get away from the office, it's to create the right environment for reflection, learning, and alignment. The structure has three parts: looking back on the previous period, learnin...

Agency risk, partner conflict, and key person dependency can quietly destabilize even high-performing businesses. In this quick agency lesson, we break down how founder misalignment, poor communication, and unclear roles can lead to serious consequences, including agencies shutting down despite being financially healthy. We also cover how to mitigate these risks through better structure, communica...

Agency business development isn't one job, it's five distinct functions. In this bonus Agency Lesson, we break down the five core components of agency business development, lead generation, and client growth, and why founders get stuck trying to do all of them. We cover: • Marketing & awareness (top-of-funnel demand) • Partnerships and referral ecosystems • Outbound prospecting and pipeline buildi...

Most agencies don't lose money because of bad clients, they lose it through inefficient delivery, vague scopes, and overcomplicated project planning. Unnecessary meetings, unclear responsibilities, and trying to perfect every detail upfront all lead to wasted time and shrinking margins. In this mini lesson, we break down how to design better engagements, avoid scope creep, and structure projects i...

Agency growth plateaus are more common than most founders realize.   Many agencies experience rapid growth in their early years, hit a setback, and then spend years operating at roughly the same revenue level. The business stays profitable, but growth stalls. Today, we break down why that happens and what agency owners can do to reinvent their agency and start growing again.   Today, we cover: 📌...

Agency pipeline, business development, and client relationships are not just about finding new leads. In many cases, your next client is already sitting inside your CRM.   Today, we make the case that closed-lost deals, ghosted prospects, former clients, old partners, and past champions are all part of a hidden pipeline that most agencies completely ignore.   We break down why agency owners often...

Agency case studies, client references, and proof assets are some of the most underutilized growth tools inside agencies.   Today, we break down the three components of proof and why they are much more than sales collateral. Done well, proof becomes a strategic asset that strengthens positioning, improves business development, supports marketing, helps partnerships, and makes your agency's experti...

Client-centricity, positioning, and agency growth all start with understanding the customer more deeply.   In this episode, we break down why most agencies default to an inside-out perspective and how that impacts everything from service offerings and pricing to marketing, client communication, and culture.   Today, we cover: 📌 Why agencies build offerings around capabilities instead of client ou...

AI is changing agencies fast. But the bigger question agency owners should ask is: what will never change? Today, we break down six timeless principles that will still define successful agencies over the next decade, even as AI reshapes delivery, operations, hiring, and client expectations. Using a framework inspired by Jeff Bezos, we explore the fundamentals that agency owners should continue inv...

Agency positioning is one of the most misunderstood parts of building a service business. Most agencies can describe what they do, but very few can clearly explain why a client should choose them over another agency.   Today, we break down the four-part positioning framework we use to evaluate agencies: Category Wedge Provable differentiators Why now   We explain why most positioning fails, why va...

Agency marketing, lead generation, and brand building often feel inconsistent because they are approached reactively instead of as a long-term system.   We're bringing back this episode because it breaks down how to think about agency marketing as a compounding investment, not a short-term tactic.   In this episode, we cover: Why reactive marketing leads to inconsistent pipeline How to think about...

Agency growth, client retention, and referrals all come down to how you think about your engagements.   We're bringing back this episode because it introduces the concept of engagement yield, and how the best agencies turn every client into a compounding asset.   In this episode, we break down: Why revenue is only part of the value of a client The four drivers of engagement yield: proof, leverage,...

Agency risk, founder burnout, cash flow, and client concentration are some of the biggest threats to staying in business.   We're bringing back this episode because it breaks down how to think about agency risk management, business continuity, and long-term survival using a simple framework.   In this episode, we cover: How to use a risk matrix (likelihood vs impact) Founder burnout and partner mi...

Agency profitability comes down to a few key levers, but most agencies don't manage them intentionally.   We're bringing back this episode because it breaks down the six levers that directly impact agency profitability, gross margin, utilization, and delivery efficiency, and how they work together.   In this episode, we cover: Why pricing and scoping determine margin before work even starts How ut...

Your dashboard is full, but it's not helping you make better decisions.   We're bringing back this episode because it covers one of the most important (and often misunderstood) areas of running an agency: how to think about metrics.   In this conversation, we break down how we track performance across our agency portfolio, and why a smaller, more focused set of metrics leads to better decisions.  ...

Your ICP isn't just who you target. It determines your sales cycle, your margins, and the quality of your clients.   And most agencies get it completely wrong.   Today, we break down the 5 dimensions of a real ICP and how to use them to improve your positioning, pipeline quality, and delivery. We also cover: Why "anyone with budget" is not an ICP How to avoid bad-fit clients (even if they have mon...

You can't scale your agency because everything still runs through you. And until that changes, no hire is going to fix it.   In this episode, we break down why hiring a salesperson rarely works, and why business development in an agency isn't one role, it's actually five distinct functions.   Most founders are juggling all of them at once: • Marketing & awareness • Partnerships • Outbound • Sales...

Most agencies think their service offering is just a list of capabilities. Branding, web, SEO, paid media. But that's not what clients are actually buying.   A real service offering is the structure of the client relationship, how someone starts working with you, how the engagement expands, and how value compounds over time.   In this episode, we break down the anatomy of a strong service offering...

Most agency owners obsess over revenue, margins, and utilization, but the thing that determines whether your agency feels financially strong or constantly stressed is working capital.   Working capital is the timing gap between when you pay your team and when clients pay you. Two agencies can have the exact same P&L, same revenue, same profit, and still have wildly different cash realities dependi...

Leadership offsites aren't a quarterly review. They're where your leadership team has the conversations you keep avoiding — and leaves with decisions you can actually execute.   In this episode, we share the leadership offsite structure we've repeated and refined over years: how to prep the team, keep the agenda focused, and create an artifact that drives real follow-through. We also break down th...

If your ideal client asked for a recommendation today, would your agency's name come up?   Today, we break down ecosystems, what they are, what they aren't, and how they compound over time when you intentionally design them. We explain why positioning and service offerings are not the same as an ecosystem, and how depth inside the right one creates pricing power, referrals, and defensibility.   We...

Gross margin determines how much freedom your agency really has. If that number is weak, everything else becomes harder.   Today, we break down gross margin, gross profit, and EBITDA and explain what healthy agency financials actually look like. We show why gross margin is the true funding source of your business and how low gross margin quietly limits growth.   We also unpack: Why 50 percent plus...

Most agencies already collect plenty of data, but very few use it well. Instead of clarity, leaders end up with dashboards, noise, and gut decisions. In this episode, we share a practical way to use data to make better agency decisions without overwhelming your team or building complex reporting.   Data is not about more reports. It is about recognizing patterns that help you make clearer, faster...