NCSEA On Location

On today’s podcast, Scott Eder (Courtland Consulting) sitsdown with James Younge (Manager, Networking for Jobs Program, Philadelphia County Court of Common Pleas, Domestic Relations Division). They continue a conversation on re-entry from incarceration for child support paying parents. James is a Philadelphia native and graduate of Howard University (BA). He has worked in Philadelphia County’s Cou...

On today’s podcast, Brandi Gallebo (Franklin County, Ohio Child Support Enforcement Agency) welcomes a guest to talk about  artificial intelligence in health and human services.  Brandi welcomes Shanita Harrison (Deputy Chief Administration Officer, New Mexico Health Care Authority).  Learn about Shanita’s tenure in Health and Human Services, her transition to IT, and what her goals are for the re...

As a bonus today, come listen to person-on-the-street interviews from the 24th Annual National Tribal Child Support Association Training Conference - Soaring Together: Elevating Tribal Families to New Heights.  The NTCSA annual training conference took place this year in beautiful Albuquerque, New Mexico from June 15th to June 19th.  Listen as attendees speak about their time and engagement for th...

This week’s On Location podcast features the two co-chairs of the NCSEA Leadership Symposium, Diane Potts (Co-founder and Director for the Center for Child Support Policy, prior NCSEA President and former member of the NCSEA Board of Directors), and Kelly Micka (IT Senior Manager with NTT Data, and current member of the NCSEA Board of Directors).  Listen as they share a preview of what is to come...

On today’s program, On Location brings you a conversationwith Mary Ann Wellbank who has made such significant contributions to the child support program and NCSEA. Hosted by Pat O’Donnell of YoungWilliams, Mary Ann shares her perspectives on the importance of the “human connections” as we engage with program participants such as active listening, empathy and self-awareness. Mary Ann shares her ric...

On this week’s program, join Tim Lightner (eWorld Enterprise Solutions Inc.) as he welcomes Bill Woods  (Vice President, National Tribal Child Support Association) to the On Location studio.  Bill joins us to share about himself, and the newest endeavor of the National Tribal Child Support Association.  Hear about Connections:  Tribal Child Support News – how it got started, what to expect, and ho...

On this week’s program, Tim Lightner (eWorld Enterprise Solutions Inc.) welcomes Michael Hyzy (CGI Technologies and Solutions Inc.) to the On Location studio.  Michael shares about himself, his career, and about his passions.  Listen as he talks about artificial intelligence, where it came from, where it is used in our everyday lives, and what the future looks like with AI.  He also discusses wher...

On this episode of On Location, and the continued caseworker series, Scott Eder (Courtland Consulting) heads to the Peace Garden State to talk with Mischelle Hagerty, Administrator of the Establishment and Financial Units for the North Dakota Child Support program. With over 34 years of experience, Mischelle walks us through the evolution of her career, the shift from regional to centralized units...

On this episode of On Location, and the continued caseworker series, Scott Eder sits down with Helen Miles, a Child Support Professional with over 31 years of experience at the Calhoun County Friend of the Court in Michigan. Helen shares her journey through the evolving landscape of child support, from managing caseloads and leading teams to contributing to statewide initiatives aimed at improving...

On today’s program, Scott Eder (Courtland Consulting) continues talking with dedicated professionals who navigate complex cases, balance legal and emotional challenges and make a real difference in families lives every day.  Listen as Scott hosts an engaging conversation with Gretchen Smith (Deputy Director of Establishment for Westmoreland County Domestic Relations in Pennsylvania).  Gretchen sha...

What's it really like to be a child support caseworker anyway? In this episode, host Scott Eder (Courtland Consulting) sits down with Ohioan Amber Arter (Support Officer at CSEA, Franklin County Child Support) where she works to ensure families receive the support and resources they need. She is dedicated to helping parents understand their cases and achieve the best possible outcomes for thei...

On today’s edition of On Location, Tim Lightner (eWorld Enterprise Solutions, Inc.) welcomes Pamela Pipkin (Director of the Monroe County, Wisconsin Child Support program). Learn how Pam got her start with the child support program, hear about some of her accomplishments and about the Monroe County, Wisconsin Child Support Program. Pam joins On Location today to talk about a subject, and an articl...

Military families face unique challenges when it comes tochild support, from frequent relocations and deployments to military pay structures. In this episode of On Location, Scott Eder (Courtland Consulting) hosts Kris Hilscher (a board-certified family law specialist and fellow in the American Academy of Matrimonial Lawyers; and a partner with Sullivan& Hilscher Family Law in Raleigh, North C...

On today’s program, Pat O’Donnell (of YoungWilliams) continues a very special topic, with another very special group of women on the podcast.  Join On Location as we conclude our salute to Women’s History Month highlighting women who continue to make significant contributions to the child support program.  Pat talks with Konitra Jack (Child Support Enforcement Director, Louisiana Department of Chi...

On today’s program, Pat O’Donnell (of YoungWilliams) brings a very special topic, and a very special group of women to the podcast.  Some of our listeners may be fully aware of Women's History Month, or maybe you are just getting acquainted with this celebration that happens every March. On Location comes to you today from Wyoming, Connecticut, and Wisconsin.  Featured today are women that hav...

On today’s program, Tim Lightner (eWorld Enterprise Solutions) has the privilege to talk with Lilly James, Director of the Child Support Enforcement Program for the Nez Perce Tribal Court.  Lilly was a featured plenary speaker at the 2025 NCSEA Policy Forum in Washington DC and spoke on “Holistic Family Supports:  Integrating Comprehensive Supports for Thriving Families.”  Listen as she talks abou...

Join us for this year’s NCSEA Policy Forum, happening Jan.30th –Feb. 1st in Washington, DC! Hosted by Mariellen Keely, this episode features special guests and Policy Forum Co-Chairs, Trish Skophammer and Carla West. Trish, Director of Child Support Services in Ramsey County, MN, brings over 27 years of experience in child support evolution. Carla, Division Director for Human Services in North Car...

We're gearing up for the 2025 NCSEA Policy Forum, happening January 30th - February 1st in Washington, D.C. , where child support professionals will come together to tackle key issues shaping our field.  🎤 In our latest podcast episode, Katie Kenney , Senior Manager for Professional Development at NCSEA, gave us a sneak peek at what’s in store! From thought-provoking discussions on holistic chang...

On today’s episode of On Location, Patti Garofalo (Child Support practice Director with NTT Data) hosts a stellar line up to talk about connecting and engaging with legislators and other government officials.  Her guests today include Ryann Levering-White, Traci Berry, Kate Cooper Richardson, Carla West and Lyndsy Irwin.  They share their own personal experiences and give insight and inspiration a...

Happy Holidays from the On Location Team!  This week’s episode brings you additional holiday cheer and 2025 wishes from child support professionals from North Carolina, Missouri, California, Arizona and New York.  Hosted by Pat O’Donnell of YoungWilliams, listen as our guests describe their “favorite traditions” and movies during this festive time of year.    Hear their hopes for the child support...

Happy Holidays from the On Location Team!  This week’s episode brings you holiday cheer and hopes for the new year from child support professionals from Alaska, Wisconsin, California, and Michigan.  Hosted by Pat O’Donnell of YoungWilliams, listen as our guests describe their “favorite things” during this festive time of year.

Join Scott Eder (Courtland Consulting) as he sits down with Dr. Sameon West (Community Liaison for Onslow County Child Support) to explore the unique challenges military families face while navigating the child support system. Dr. West shares insights from his work on base in Jacksonville, North Carolina, offering stories of courage, education, and support systems available to custodial and non-cu...

On today’s program, NCSEA On Location is proud to showcase the achievements of the Western Intergovernmental Child Support Engagement Council’s 2024 Awardees recognized during the recent WICSEC Conference in Lake Tahoe, Nevada. Pat O’Donnell of YoungWilliams and Veronica Riley of Veronica Riley Consulting and Training, joined by special guest WICSEC President April Klatt, engage in a lively discus...

Join Mariellen Keely (with Virginia Child Support) as she sits down with Jonell Sullivan and Matt Sautter (both from Public Knowledge) to discuss their Re-Entry Simulation Workshop from WICSEC's 2024 Annual Training Conference. This experience highlights the barriers faced by citizens re-entering society after incarceration and how child support professionals can better support their reintegration...

On today’s episode, Tammy Pearson (YoungWilliams) hosts Patti Wood (Director of Operations, Child Support Field Services and Family Assistance and Child Support Contracts for the State of Tennessee, Department of Human Services). Join Tammy and Patti as they engage in a conversation about Tennessee’s Child Support Reentry Program. Learn about how this program started, and how it strives to be fami...