Behind The Scenes with Sonda

In this episode of Behind The Scenes, Sonda is joined by Shelly Baer and Christie Armstrong. The group discusses the therapists’ interpretation of how difficult it can be to maneuver and navigate the insurance space and how this can be turned into making a larger impact. The trio has meaningful conversations about unique guidelines that are in place for different insurance carriers, as well as abo...

Welcome to our first episode of 2024! In this solo episode of Behind The Scenes, Sonda dives into the changes to behavioral health for 2024. She shares that marriage and family therapists will now be able to get contracted with Medicare. Sonda explains that with some of the changes at hand, individuals may be confused as to whether or not they qualify. She talks about who is considered to be a men...

In this solo episode of Behind The Scenes, Sonda dives into the challenges of payer ghosting. She explores the portals, processes, and protocols that contribute to the payer ghosting problem. She talks about the importance of looking at your billing partner and ensuring that everyone works on your claims in a way that is supportive and won’t take a denial at face value. In this episode, Sonda disc...

In this episode of Behind The Scenes, Sonda is joined by Rachel Woodward to discuss behavioral health billing. Rachel is the CEO of Datapro Billing, based out of Southern California. She is passionate about serving this industry and has found great purpose in helping providers. The pair focus on the differences between east coast and west coast practices and services.  Join the women as they talk...

In this episode of Behind The Scenes, Sonda is joined by Ray Dalessandro to discuss the value of partnership in business. Ray is part of a clearing house called Etactics and in this episode, he brings his knowledge to the table. The pair focus on working across agencies, honing in on challenges that partners face, and adding value in working relationships. Join Sonda and Ray as they talk about: •...

In this episode of Behind The Scenes, Sonda is joined by Gary Humble, who has been in the healthcare field for 42 years and leads G&M Consulting as its President. Sonda and Gary discuss credentialing and dive into the review process and the importance of keeping track of all the moving pieces. Join Sonda and Gary to learn more about: • The difficulties associated with billing when being the “l...

In this episode of Behind The Scenes, Sonda discusses physician office notes and the ways in which auditors and coders are challenged by reviewing them. She focuses on “note bloat”, which refers to notes that contain an excess of cloudy information. Join Sonda as she discusses: • The transition from physical physician notes to digital records. • The supportive partnership between auditors and phys...

In this episode of Behind The Scenes, Sonda is joined by Chris Smalley, the owner of Pivot BH Consulting. Chris gives us a rundown of her transition from special education to this area of work. She is now a specialist in consultation and accreditation! In this conversation, we expand upon the importance of training in the mental health space and client care. Join Sonda and Chris as they discuss: •...

In this episode of Behind The Scenes, Sonda will be discussing the challenges that come with remote teams. This seems to be the way of the working future as more and more people have shifted their priorities to be focused upon work-life balance. People are striving for the freedom associated with remote work, so let’s talk about managing them! Join Sonda as she discusses: • Key performance indicat...

A great topic for both providers and consumers of healthcare, in this episode of Behind The Scenes, Sonda will be discussing appealing claim denials and your right to payment. It’s so important that we push back on insurance carriers, check rejections and receive that deserved revenue! We are passionate about this topic, so definitely listen in to hear more on: • The increased rate of denials and...

Join Sonda for Part 2 of her conversation with Teresa Heim and Chelsea Kohler from Behavioral Health Billing Solutions . Be sure to catch Part 1 if you missed it! In this portion, they continue to discuss current issues that agencies are experiencing in regards to documentation, coding and frequently asked client questions. Tune in to hear more on: • Same day NCCI edits and the manual pre-billing...

Welcome back to the next episode of Behind The Scenes with Sonda Kunzi! Join Sonda as she speaks with Teresa Heim and Chelsea Kohler from Behavioral Health Billing Solutions , as they cover current topics that agencies are experiencing right now. As well as a deeper look into how you can work with your billing vendor to make sure you receive the revenue that you deserve! Dive into this episode to...

Welcome to the first episode of Behind The Scenes with Sonda Kunzi! Join Sonda and team members Renee Fedele and Danielle Williams, as they discuss common occurrences and reasons for consistent frontline rejections to claims from insurance carriers. They share ongoing problems their clients are currently facing and what you can do about it. Tune in to hear more on: When all the processing is done...

Welcome to the podcast Behind The Scenes with Sonda Kunzi! In this introduction episode, Sonda breaks down a more detailed look at what is to come in future episodes and the topics that will be discussed surrounding the healthcare billing world. From bigger matters that come to light from large insurance carriers, to sharing in-depth on the overall business of healthcare, to running a remote team...