The CareStack Podcast

Improving patient experience has been the founding value and strategy for growth among dental practices. However, in creating the ultimate patient-centric practice, most of them overlook the added stress that has accrued to the staff and practice personnel. ‘Patient-first’ approach or ‘staff-friendly’ practice. Which do you think makes the cut? Sasha Tapie, CEO – TLC Dental, delves deep into how p...

Changing anything within your practice is hard, especially the key clinical and communication system. But, it doesn’t have to be as hard as you think. Dr. Raf shares his service experience in the United States Navy and how the learnings from the Navy is brought into his dental practice. Having processes and strategies in place, he explains why the basic flow of the office should be familiar to the...

Going paperless and embracing cloud-based practice management is a fundamental prerequisite for any dental practice planning to scale their business In this episode, Camille Jones talks about how excited her patients are with the new all-in-one cloud-based software that has helped them go paperless in their entire process. You can listen to her satisfied comments on how she seamlessly scaled up he...

It’s a basic but necessary question to ask, “what am I going to use this software for?” Assessing your practice’s needs is the first step toward choosing the software that can best improve patient experience and business growth. Dr. Brinda Patel talks about how she was proactive during the COVID times looking for an ideal software solution that would help her manage her growing dental practice nee...

New practices tend to be more cost-sensitive than established practices, but the good news is that there are several affordable, yet reputable options available to help you run your practice efficiently.  Paul Bains , with his years of experience in starting a dental practice from the ground level and building it up shares his experience on how he chose a practice management solution for his start...

As a response to the changing expectations and demands within the dental landscape, the push for quality assurance in dental practices has evolved. Managing the transition , groups of practitioners frequently face challenges in leading the process. Dr. Aman Kaur , known for turnarounds and building DSO platforms ground up, talks about how she has helped organizations manage complex changes and gro...

Patient expectations have changed a lot with the onset of the pandemic, pushing dental practices to change their game plan. With millennials looking for multiple options to effortlessly access care, practices are in search of solutions that help them to futureproof themselves incorporating evolving patient needs.  Alisha Gerrard , Office Manager - Wasatch Dental Associates, talks about how her fro...