Comparesoft Podcast

Bryan Oak joins the Comparesoft ERP Podcast to explain how ERP Phase 0 prevents scope creep, governance drift and data chaos, and why many programmes struggle before selection even begins. Drawing on decades of advising leadership teams across complex operational environments, Bryan breaks down what Phase 0 actually is, what good looks like in practice, and why organisations often rush into vendor...

James Robertson, ERP troubleshooter and author of The Critical Factors for IT Investment Success, joins the Comparesoft ERP Podcast to unpack what ERP failure really looks like today, and why so many organisations fail to get value from systems that technically went live. Drawing on decades of ERP remediation work and an engineering-led approach, James explains why ERP failure is rarely a software...

Ramzan Amin, Founder and CEO of SIM Consulting, joins the Comparesoft ERP Podcast to explore why public sector organisations are being pushed to replace ageing ERP systems. Rising costs, security risks, and systems no longer fit for modern service delivery are forcing councils and public bodies to move from legacy ERP to cloud platforms. Drawing on his experience as ERP Programme Director at Kent...

Jen Payne, Co-founder of Bright Lambs, joins us to break down the critical success factors behind successful ERP implementations and why so many projects fail before they even reach go-live. Drawing on her Master's research into ERP critical success factors and her experience across manufacturing, engineering, and military logistics systems, Jen explains what matters most in the early stages of an...

Geraint Evans, Field Service Engineering Manager at B. Braun, joins the Comparesoft Field Service Management Podcast to explore what field service looks like when equipment uptime directly impacts patient care. Drawing on experience across industrial service and medical devices, Geraint explains why healthcare field service carries a different level of responsibility, and how compliance, preventat...

Jean-Claude Jobard, former Technical Service Director at Tetra Pak, joins the Comparesoft Field Service Management Podcast to share leadership lessons from 24 years of operating large, distributed field service teams at Tetra Pak, with his experience spanning Europe, Africa, and Asia. Jean-Claude talks about: What 24 years at Tetra Pak taught him about leading global field service teams Why trust...

Debbie Vaughn, Director of Field Services Delivery at Denali Advanced Integration, breaks down why traditional SLA reporting often fails in real-world, multi-site field service delivery. Drawing on enterprise rollout and managed services experience, she explains why communication, transparency, and shared success metrics matter more than speed alone. She covers operational interlocks, OLAs behind...

Project Director and VP of Field Services, Sandy Laird, joins the Comparesoft Field Service Management Podcast to unpack a challenge every fast-moving infrastructure programme faces: quality and reliability versus speed. Sandy talks about: What it really takes to manage 27 projects at once Why limited training time is widening the skills gap on-site Balancing energisation deadlines with installati...

Regional Field Service Manager Allan Fairhurst joins the Comparesoft Field Service Management Podcast to share his journey from Army logistics and plant operations to leading large fibre delivery teams across the UK. Allan talks about: What really happens on major infrastructure projects like HS2 and the Commonwealth Games Critical KPIs and metrics for empowering high-performance service teams Cut...

In this episode, we sit down with Claire Ford, Head of Field Service Channel, Rest of World (ROW) at ABB E-Mobility, to explore what it takes to lead field operations during one of the fastest-growing periods in EV infrastructure. Claire shares her journey from the early days at EVBox - when the UK's charging network was still in its infancy - to overseeing service operations across the UK and Ger...

Greg Markham, Estates & Assets Director at Serco Health, explains how the reality of working on the frontline can open your eyes to appreciating the work of FM teams and how predictive technology is being readied to improve patient care in healthcare facilities.

Tim Peacock, the Director of Estates and Facilities at Sherborne Girls School, explains how working with the pathology and history of older buildings is key to managing and maintaining the upkeep of a 40-acre site with both educational buildings and boarding accommodation. 

Charlie Wilson, the Head of Property and Estates at Gaucho and M Restaurants, talks us through the post-pandemic challenges in the hospitality industry, the risks associated with FM in Grade I listed buildings, and why you should never ignore your LinkedIn messages.

Karl Haynes, the Site Facilities Manager at GXO Logistics, explores the importance of customer service in supply chain management and setting ESG goals in innovative digital warehouses. 

The CEO of PlantQuest, Gerard Carton, discusses the challenges faced in high-compliance environments in the Pharma, Oil & Gas, and Engineering Sectors and his journey from apprentice to CEO.

Trevor Payne, the Director of Estates at University of Birmingham, talks about leading the project to provide the World's first smart campuses in the UK and Dubai while providing first-hand perspective on FM carbon management and sustainability in higher education.   

Rachel Green, the Director of Estates and Facilities at the Girls Learning Trust, explains the importance of adaptability and resilience in the FM environment to help embrace the advancements in AI. 

Laura Wright, Head of Workplace Solutions at Abri, talks about how successful people management strategies help to improve employee well-being in the office in a post-COVID world that has seen a shift in the way employees work from office-based to hybrid and remote working.

Experienced NHS FT Director of Estates and Facilities David Jones talks about the ongoing challenges of managing facilities, budgets, and staff in an environment still coping with the COVID-19 pandemic as well as touching on budgeting battles when introducing connected FM technologies into ageing healthcare environments.

Roy Milne, MD & Principal Consultant at newly-formed company Asset ONE, talks extensively about the progress and limitless capabilities of maintenance techniques and predictive maintenance strategies through the use of advanced technologies such as artificial intelligence.

Lee Dorman, Director at Precise Fire & Security Ltd, details the success of switching from pen and paper and spreadsheets to introducing an automated CRM system that has helped to eliminate human error and reduce reactive maintenance call outs.

Tarniah Thompson, Head of FM and Sustainability at SHW, reveals the four key pillars of communication used to help build FM culture during her time at Co-op, SHW, and when delivering FM services to the Crown Estate.

Chris Jeffers, Projects Director at Mott MacDonald, explains how business can and need to drive appreciation for facility managers who play pivotal roles in global solutions such as climate change.

Oliver Boote, UK Facilities Manager for the Colt Portfolio at Mace, talks about the importance of liaising with employees in preparation for big events and how his team uses Workplace to drive FM appreciation.

Thomas Maynard, Head Of Maintenance & Facilities at Honest Burgers, explains the importance of communication between all stakeholders when planning a second dark kitchen build in Canary Wharf.