The Patient Experience Blueprint

In this webinar, Intiveo’s VP of Customer Experience, Ryan Dalton, provides insights into which success metrics are the most meaningful for dental and oral surgery practices. We walk you through which benchmarks help you measure the success of your patients’ experience and your engagement with them. Some of these benchmarks include: Confirmation rates New social reviews  Survey response rates Reca...

Join us for an insightful episode of The Patient Experience Blueprint, where we explore the vital link between staff satisfaction and patient satisfaction in dental practices. We are thrilled to introduce Monica from Blossom Dental Consulting, who brings a wealth of experience and expertise in transforming dental practices through positive staff engagement. In this episode, we'll delve into the di...

From communication breakdowns to logistical hurdles, we shed light on the various obstacles that practices face when transferring patients between practices and specialties. Through engaging discussions and real-world examples, listeners will gain valuable strategies and best practices for navigating referral processes more effectively. Whether you're a practice seeking to enhance patient care coo...

Join us for this episode of The Patient Experience Blueprint as we delve into the realm of effective communication with new dental patients. In this episode we will explore techniques to go beyond surface interactions and create lasting connections. Sara Van Kruyssen joins Intiveo, and will share practical strategies for building rapport, fostering trust, and addressing patient concerns right from...

You got into dentistry to help support great oral health outcomes. So why are we talking to you about marketing? Having a good marketing strategy is an important way to grow your dental or oral surgery practice. Leveraging word-of-mouth in the digital sphere can help you cast your net wide as you find loyal patients to connect with your practice. In this episode of “The Patient Experience Blueprin...

Most patient management software contains a few ‘communication’ features - but what if we told you that practices are still miscommunicating despite these tools? The costs of miscommunication for dental practices can be high. This is true not only between dental practice and patient, but between practices themselves as well (such as communication for referrals). These costs are not always obvious,...

In recent years, the workload at dental practices has undergone significant transformations, leading to staff members increasingly sacrificing breaks and working overtime to keep up with daily demands. However, there's a beacon of hope in the form of innovative software solutions. In this episode, moderated by Nathan DeVries, Co-founder and CCO of Intiveo, we delve into the pivotal role software p...

In this webinar, we’ll dive deep into the way the workload has changed in the dental industry since 2020 - and what dental practices can do to reduce staff burnout and regain equilibrium in the workplace. Joining us for this dynamic, insightful webinar is Nick Sartore, Manager of Customer Onboarding at Intiveo. Nick brings valuable insights gained from 3.5 years in the dental industry and an impre...

Join Intiveo’s Senior Customer Experience Manager Raquel Dreesen as we explore the CRAWL, WALK, and RUN levels of patient experience. In this dynamic webinar, we will explore the different logistical and emotional levels of what patients experience at dental practices. We will take a deep dive into how manual tasks shape the CRAWL level of the patient experience; how simply choosing and using a fe...

“Patient-centered care” is more than a buzzword; it’s a fundamental shift in developing treatment plans and providing patient care, and it benefits patients as well as the practices. In this episode moderated by Josh DeVries our co Founder and CEO of operations, our panelists explore curating the experiences of oral surgery patients. You’ll hear practice leaders discuss innovations that transform...

Join us as we look ahead to the future of the dental industry! Navigating the Future: 3 Dental Industry Trends for 2024 to learn more about issues that will affect your dental practice in 2024. Are you wondering how the economy will impact your practice? Curious to learn more about how different industry innovations will affect you and your team? We discuss these trends and more in this engaging p...

Intiveo is delighted to host you for a dynamic webinar that goes in depth on how you can align your patients’ experiences across multiple locations. Hosted by our CCO and co-founder, Nate DeVries, we will cover a number of important facets of the patient experience for multiple locations, including:  What the patient experience actually entails What defines your brand and why you should care How s...

Welcome to The Patient Experience Blueprint, the podcast where we dive into the dynamic world of dentistry and technology. Join Intiveo as we have engaging discussions with experts, dental professionals, and industry leaders who share their insights on the latest trends and innovations in the field. Don't miss an episode – subscribe now and stay informed about the future of dental care.