Ratchet+Wrench Radio

Growing as a Leader 25.06.2025 29:06 ↓

Join us on Ratchet+Wrench Radio as Mike Jones from Discover Leadership Training shares powerful insights on elevating your leadership game. In this episode, Mike explores the critical distinctions between leadership and management, reveals how discipline fuels personal and professional growth, explains why traditional motivation falls short and what drives lasting change, and identifies common com...

Podcast: How to Be Leader in All Times 18.06.2025 23:59 ↓

We're living through uncertain and changing times. In this episode, Josh Parnell of Limitless Leadership talks about how to lead without wavering.

Time to Level Up: Real-World Best Practices That Actually Work 13.06.2025 21:22 ↓

In this episode of Ratchet+Wrench Radio, sponsored by Bosch, Shawn Dupuie, Senior Director of Sales and Operations, joins Ivan Rioja-Scott, editor-in-chief, to dig into what modern shop success really looks like. The pair discusses culture, KPIs, technician retention, pay plans, emerging tech and more. You’ll hear why continued education matters, how to spot red flags early and where to find relia...

ADAS Readiness in Today's Shop 11.06.2025 38:04 ↓

In this episode, Steve Dawson, Washington D.C. regional manager for Hunter Engineering , talks about what auto repair shop owners and technicians need to do to be ADAS-ready. He discusses preparation and infrastructure, necessary training and skills, liability and legal implications of calibration, and how to educate customers on the necessity and importance of calibration. 

How Your Mental Health Affects Your Business Decisions 04.06.2025 21:48 ↓

In this episode of Ratchet+Wrench Radio, Margaret Light, licensed marriage and family therapist of Equilibrium Therapy Services P.L.L.C. talks about the impact of mental health on decision-making in business. She also has tips for owners and managers who are too optimistic or too pessimistic, and discusses how to bounce back mentally from a bad decision.

The Road to Repair: Why the Customer Journey Starts Online 30.05.2025 30:34 ↓

In this episode of Rachet+Wrench Radio, sponsored by SHOP-WARE, Editor-in-Chief Ivan Rioja-Scott sits down with Cavan Robinson, VP of Vehlo, to talk about how SHOP-WARE can help improve your shop’s efficiency and bottom-line results. By using a streamlined cloud-based platform, you can significantly improve customer service while ensuring your shop runs seamlessly, boosting car counts, average rep...

Peace of Mind or Damage Control? The Case for Proactive Security in Auto Repair 13.03.2025 18:10 ↓

In this episode of Rachet+Wrench Radio, sponsored by AMAROK, Editor-in-Chief Ivan Rioja-Scott sits down with AMAROK Enterprise Development Manager Jackson Skey to talk about how improving your repair shop's security can be a turnkey solution that can give your customers peace of mind that their vehicle is being cared for. The right security solution can even save time and reduce vehicle damage bec...

Thinking About Selling your Shop? Here's is how w/Jesse Jackson of Mango Automotive 12.03.2025 34:35 ↓

In this episode, Jesse Jackson, owner of Mango Automotive, talks about things you can do to help the sale of your shop. She discusses factors that can get your shop a higher valuation and her road to expanding from scratch to 7 shops.

The Single Shop Model vs. The Franchise Model 29.01.2025 53:17 ↓

In this episode we chat with Dutch Silverstein, a 26-year veteran of the auto repair industry. Dutch shares with us his thoughts about running a successful shop, why the franchise business model can decrease quality, and how to succeed in the auto repair business.