COMPLY: The Marketing Compliance Podcast

This week I sat down with a special guest, Christina Tetreault, with the California DFPI, to discuss:  How partnerships between traditional banks and BaaS providers benefit both parties The measures these institutions can take to ensure they meet regulatory requirements when offering banking services through a third-party provider And how the California DFPI is taking a proactive approach focused...

This week, I sat down with our Content Marketing Manager here at PerformLine, Gianna Barrere, to discuss our annual Complaint Risk Signal Report.  Listen as Gianna and I discuss: The background of the report, the importance of consumer complaints, and how they are used by the CFPB to regulate financial institutions Key topics and a few interesting takeaways the report covers this year Guidance on...

This week I sat down with our SVP of Sales here at PerformLine, John Zanzarella, to discuss the Benefits of Automating your Marketing Compliance Processes.  Listen as John and I discuss: Some of the key concerns that keep marketing compliance professionals up at night The specific industry trends and regulatory changes that have heightened these concerns in recent times How automation can play a r...

This week I sat down with our Senior Director of Client Success here at PerformLine, Rhonda McGill, to discuss the state of mortgage marketing compliance. This month we hosted our quarterly roundtable with compliance leaders in this space, and during today's episode Rhonda and I sat down to discuss some key takeaways from that event, including:  The ongoing complications with manual complianc...

This week’s podcast features a special guest, Faraz Rana, Founding Team Member and Former Chief Legal Officer at Bread and current Co-Founder and CEO of Affinity. During today's episode, we sit down with Faraz to discuss building a culture of compliance, including: What the compliance team and processes looked like during his time at Bread How he prioritized what needed to be done to build th...

This week’s podcast features a very special guest, Sandhya Brown, Assistant Director in the Division of Financial Practices at the FTC. This past year, the FTC issued their staff report on dark patterns (“Bringing Dark Patterns to Light”) and also brought a number of cases involving dark patterns: Credit Karma, Epic Games (Fortnite), and Vonage, to name a few.  They’ve also initiated rulemakings i...

This week’s podcast is the second part of a conversation between four industry experts—James Kim from Troutman Pepper, Brian Serafin from Weiner Brodsky Kider PC, Pia Thompson from lawesomeGC,  and Rhonda McGill from PerformLine.  Today they continue their discussion on  UDAAP. Topics on today's episode include: How to avoid common UDAAP pitfalls Mitigating UDAAP compliance risk in marketing...

This week’s podcast is the first part of a conversation between four industry experts—James Kim from Troutman Pepper, Brian Serafin from Weiner Brodsky Kider PC, Pia Thompson from lawesomeGC, and Rhonda McGill from PerfomLine.  Today they discuss their unique insights on compliance with Unfair, Deceptive, or Abusive Acts or Practices (UDAAP). Listen as they discuss:  Background on UDAAP Compliance...

This week’s podcast is part two of a conversation between our SVP of Sales John Zanzarella, and two heavy hitters in marketing compliance - Alexandra Megaris, Partner at Venable LLP, and John Henson, General Counsel at ConsumerAffairs.  If you haven’t listened to the first part of their conversation, we recommend you do that first, and then head back here to see how they wrap up their conversation...

In this week’s podcast our SVP of Sales John Zanzarella, sits down with two heavy hitters in marketing compliance - Alexandra Megaris, Partner at Venable LLP, and John Henson, General Counsel at ConsumerAffairs - as they discuss how organizations are facing a unique set of marketing compliance challenges in 2023. Their discussion topics include:  How small compliance teams can keep up with increas...

On this week’s podcast we sit down with two PerformLine colleagues - Gianna Barrere, our Content Manager and Mike Gibney, our Client Solutions Manager and we discuss all things UDAAP (or Unfair, Deceptive, Abusive Acts or Practices).  First we chat with Gianna about her newly released report: The Top UDAAP Compliance Issues Across Published Content , the methodology behind the report, and some of...

This week’s podcast is part two of a conversation all about BaaS or banking-as-a-service. If you haven’t listened to our previous podcast it contains part one of this conversation, so we recommend that you go back and listen if you haven’t yet. This week though we are rejoined by Paul Wilmore, PerformLIne’s COO, Tanner Mayo, President of FedFis and the BaaS association, and Amanda Swoverland, Chie...

This week’s podcast is part one of a conversation all about BaaS (banking-as-a-service). Paul Wilmore, PerformLine’s COO, sits down with Tanner Mayo, President of FedFis and the BaaS association, and Amanda Swoverland, Chief Compliance officer at Unit to discuss: The current state of this rapidly growing industry How Fintechs are building trust with consumers as we see more a shift to the less tra...

This week I sat down with our Senior Director of Client Success here at PerformLine, Rhonda McGill, to discuss the state of mortgage marketing compliance. Last week we hosted a quarterly roundtable with compliance leaders in this space and today Rhonda and I discuss some key take aways from that event.  This includes doing a lot more - such as examinations and compliance reviews, with a lot less -...

This week I sat down with our content manager here at PerformLine, Gianna Barrere, to discuss the release of our upcoming State of Marketing Compliance Report.  This is our second annual release of this report, which is a comprehensive overview of the data we collected in Q4 of 2022 , when we surveyed compliance professionals across a wide variety of industries on their marketing compliance practi...

This week’s episode is part two of a conversation about one of our top annual content pieces - the CFPB Compliant Risk Signal Report. Every year we analyze the consumer complaints submitted to the Consumer Financial Protection Bureau and the compliance risk signals they present to financial institutions.  Today’s podcast is a continuation of a conversation between experts at PerformLine as they co...

We’re starting this season of our COMPLY podcast discussing one of our top annual content pieces - the CFPB Compliant Risk Signal Report. Every year we analyze the consumer complaints submitted to the Consumer Financial Protection Bureau and the compliance risk signals they present to financial institutions. The CFPB uses this consumer complaint data to guide its supervisory and enforcement activi...

Our episode this week is part two of a conversation on the current and future regulation of the buy now, pay later industry featuring Alan Kaplinsky and Lisa Lanham, two thought leaders from Ballard Spahr, and PerformLine’s own SVP John Zanzarella.  Their conversation focuses on the CFPB’s latest report on Buy Now, Pay Later: Market trends and consumer impacts , as they specifically discuss the th...

Our episode this week revolves around the current state of the buy now, pay later industry. The conversation features Alan Kaplinsky, Senior Counsel at Ballard Spahr, Lisa Lanham, Partner at Ballard Spahr, and John Zanzarella, SVP at PerformLine.  In addition to discussing where this industry stands today, they also discuss the possible future of this industry over the next few years given the cur...

We’re super excited for this week’s podcast with Paul Wilmore. Paul spent 19 years at Barclays in US Consumer Business in a number of roles, last of which was Chief Marketing Officer. From there Paul become the CMO at Cardtronics, the world's largest ATM operator, and is now the Chief Operations Officer here at PerformLine. During today’s episode Paul and I discuss:  The evolution of the fint...

We’re super excited for this week’s podcast with Rhonda McGill. You may know Rhonda as our SVP of Client Solutions here at PerformLine, but what you may not know is that she is also our resident compliance fortune teller.   During today’s episode, Rhonda and I walk through the compliance predictions she made for 2022, where things landed in the world of regulation, and her predictions for what we...

Today's podcast is part two of a discussion between experts at PerformLine as they continue to talk through the top marketing compliance issues thus far in 2022 which we’ve uncovered using the PeformLine platform. Topics include: The multiple compliance concerns with using language like "fast approval" or "instant approval" on marketing materials Avoiding black-box models...

Today's podcast is part one of a discussion between experts at PerformLine as they take a deep dive into the top marketing compliance issues thus far in 2022. Topics include: How we uncovered these findings using PerformLine’s proprietary Rulebooks and technology The all-too-common issue of third parties deceiving consumers through brand infringement (and these instances going unnoticed by th...

Today’s podcast features Sandy Brown, Assistant Director, Bureau of Consumer Protection's Division of Financial Practices at the Federal Trade Commission.  This excerpt from Sandy reviews a broad range of consumer protection issues organizations are facing today and shares what's on the FTC's radar in her role supervising enforcement and policy work.

Today’s episode is part two of a the conversation had between John Zanzarella, VP of Sales here at PerformLine and Gary Stein, US Chief Product & Compliance Officer at Opy.   Gary previously led policy-making efforts and a team of subject matter experts for the CFPB - covering consumer deposits, emerging and legacy payment systems, consumer-authorized data sharing/aggregation, small-dollar, an...