Above The Treeline with Andy Young

In this episode, I talk with Scott Eganhouse , the founder of NCOA 4 Salesforce , who’s bringing years of expertise in postal and fulfillment data into the world of CRM systems. We explore how address data often taken for granted, is quietly undermining customer communications and digital transformation efforts. Scott has built a lightweight, smart solution that runs NCOA updates directly inside S...

In this inaugural TreelinePress interview, I sat down with Henri Dura, former Chief Marketing & Strategy Officer at Neopost (now Quadient) to discuss one of the biggest transformations in our industry: the shift from Customer Communications Management (CCM) to Customer Experience Management (CXM). Henri has had a front-row seat for this evolution, helping lead Neopost’s transition from a hardware-...