Multifamily Unpacked

On this episode of Multifamily Unpacked, Alex Howe, SVP Marketing and Growth at Funnel, and Tyler Christiansen, CEO at Funnel, break down the trends reshaping the industry.  Forum registration is OPEN!  Acquisitions are back. Cortland, Morgan, Opiniion with RentGrata and RealPage to name a few.  Data blind spots: Conflicting public vs. private data on multifamily starts has made headlines, but Tyl...

In this episode, Tyler Christiansen, Funnel CEO, sits down with Jason Terry from Redstone Residential—and a standout speaker from last year’s Funnel Forum panel on centralization. Jason brings a rare mix of operational insight and higher-ed heart. He talks about leadership, leasing velocity, and why building centralized teams starts with empathy—not just efficiency. His approach reflects a mindset...

This episode features a standout panel discussion from Forum 2025 on the role of generative AI in multifamily. You’ll hear from: — Kelly Kutach, CMO, BH — Ian Andrews, SVP of Innovation and Data Analytics, Avanti Residential — Sarah Allwardt, Director of Marketing and Resident Experience, Kane Realty Corporation Moderated by Cameron Skaff, Senior Director of AI and Client Strategy at Funnel, the c...

Welcome back to Season 4 of Multifamily Unpacked—and our brand-new mini-series: Inside the Funnel. We’re kicking things off with Cameron Skaff, Senior Director of Client Strategy and AI at Funnel, who works hand-in-hand with operators to bring AI-native workflows, centralization, and leasing hubs to life. In this episode, Hannah O’Leary sits down with Cameron to explore: What “agentic AI” really m...

UDR a longtime centralization pioneer in multifamily, eventually hit a crossroads. In this episode, Josh Gampp, SVP of Centralized Operations and CTO at UDR, shares how the company evolved from building its own internal CRM to partnering with Funnel and rolling out a product suite built for centralization. He dives into what drove the shift, how they approached change management, and why real tran...

Fresh off the saloon-swinging energy of Apartmentalize, this episode of The Report dives headfirst into the industry’s biggest debates: centralization, automation, and whether AI is here to help or replace us.  Tyler Christiansen, CEO at Funnel, joins Alex Howe, SVP Marketing and Growth at Funnel,  to unpack the conference buzz, share results from Funnel’s latest product launches (including 96% re...

We just wrapped Forum, our annual event for believers a better operating model. From BIG AI announcements and deep conversations with industry leaders, to unforgettable moments with Iration, Aaron Weber, Nicholas Thompson, and Ryan Holiday—it was three days jam-packed with industry leaders pushing for a better and brighter path forward for multifamily.  So today we'll take you behind the scen...

In this episode of The Report , Tyler and Alex dive into the latest trends shaping the multifamily industry—from the rapid normalization of centralization among third-party managers to the evolving role of AI in leasing. They discuss key takeaways from Dom Beveridge from 20 for 20's latest research, the Redfin-Zillow deal’s market impact, UDR’s bullish stance on centralization, and why confid...

This is your chance to hear directly from leaders shaping centralization for third-party managers. Whether you’re already exploring centralization or just starting to think about it, this discussion will leave you with fresh insights and real-world strategies.  In this episode we share Dom Beveridge’s insights from 20for20’s latest white paper on centralization for third-party managers, and hear f...

It’s our FINAL episode of season three of Multifamily Unpacked.  We talked with Kylee Lambert, Senior Vice President at MAA, and President of Open Arms.  Open Arms provides a home away from home at no cost for those who must travel to receive medical treatment and is the heartbeat of MAA.  Donations to Open Arms can be made here: https://openarmsfoundation.networkforgood.com/ Physical donations ca...

We are nearing the final episode of season three.  In this episode, Tyler sits down with Ian Andrews, to discuss all things tech, multifamily operations, and role specialization.  If you loved this episode, you'll love Forum. Register today: https://forum.eventsair.com/forum-2025 To stay up-to-date follow Funnel on Linkedin and connect with Tyler there, too. 

In this episode of the report Tyler and Alex cover:  Observations from OPTECH Completions hit 50 year high NBC News: Senators take aim at big private equity landlords as rents soar BISNOW — A tale of two multifamilies Assistant managers move off-site amid centralization push FORUM If you loved this episode, you'll love Forum. Early bird pricing ends 10/31, register today. https://forum.events...

Our guest in this episode is Christine Williams, VP of National Operations and Administration with QuadReal.  She comes into the world of multifamily with a finance background, which gives her a unique perspective on questioning status quo operations and moving to shift them to drive better team and resident experiences as well as efficiency. QuadReal, under Christine’s leadership is one of the fa...

On this episode of Multifamily Unpacked, we’re sharing a small glimpse of a panel recorded at Forum “A Smarter Way To Approach Artificial Intelligence.”  Panelists broke down best practices, misconceptions, and the unique needs that the multifamily industry has for its AI solutions.  On this panel we had:  Cara Athmann — COO — Cardinal Group Emily Copeland — SVP Property Management — LCOR Moderato...

The second podcast in our series of highlights from the inaugural Forum we’re looking back at the “Dos and don’ts of multifamily centralization from companies who have already done it.”  You’ll learn best practices, understand and avoid the roadblocks, and learn how to start your centralization journey. On this panel we heard from: Kristy Simonette, SVP Strategic Services + CIO of Camden Property...

In this episode of Multifamily Unpacked Tyler interviews Marcie Williams on her journey from leasing agent, to CEO of RKW Residential. Marcie’s experience at Camden Property Trust and Greystar helped prepare her to grow RKW Residential from the initial launch to an NMCH Top 50 manager in under 10 years. Listen to learn more wherever you get your podcasts. About Marcie Williams, CEO, RKW Residentia...

Today on the report we cover:  — Reactions to VP Harris’ major policy speech from Friday and what it means for multifamily and millions of renters — San Francisco bans revenue management — EliseAI new round of funding — Jay Parsons REIT earnings calls — Two acquisition stories: Blackstone sold nearly $1 billion apartment portfolio to Equity Residential + Denver Apartment Deal Is Just Part of RMR G...

This past Forum's panels were packed with insights from some of multifamily's brightest leaders who have started moving to the new operating model in order to create a better customer and team experience. In this highlights reel podcast, you'll hear how the new operating model influences how the following leaders think about the customer experience.  – Noah Echols, VP of Customer Ex...

In this edition of The Report we’ll cover:  — Bilt rewards + their partnership with Wells Fargo — RealPage’s statement on revenue management — Centralization and its influence on staffing turnover — Rent growth, concerns over interest rates, and housing affordability As a bonus, we’ve included audio from our recent webinar with Ben Steward CRO, and co-founder of Revyse, on key takeaways from Apart...

Greystar’s Sr. Managing Director of Brand and Customer Experience, Scott Berka discusses branding the “first place” people call home. Scott shares the strategy behind some of Greystar’s unique brands, as well as how they’ve approached customer experience with those brands.  Tune in for a deep dive into the future of multifamily housing and what it means to build a brand renters trust. About Scott:...

In this edition of the report we cover:  The biggest party at Apartmentalize WeWork bankruptcy exit news Renters are staying put longer 16% of renters stay 10+ years  Branded condos in Miami + the importance of branding residential buildings Centralization misinformation — buyer beware and great questions to ask at Apartmetalize Listen wherever you get your podcasts.  To stay up-to-date follow Fun...

Bridging numbers and people through data Johnny Hanna, CRO at Funnel, sat down with Donald Davidoff, CEO, or REBA (Real Estate Business Analytics. Davidoff is an industry veteran, and brought revenue management to multifamily. Key highlights include: - Merging mathematical precision with human insight in pricing strategies. - The role of "purple people" in bridging technical and business...

Listen to a candid fireside chat between Jesse Stein, Airbnb’s Global Head of Real Estate, and Scott Berka, Sr. Managing Director of Brand and Customer Experience at Greystar, recorded live at the Forum. In this conversation, Jesse and Scott discuss the evolving landscape of rental accommodation, exploring topics such as Airbnb's innovative approach with Airbnb-friendly apartments and Greysta...

If you’re gearing up for AIM this is a must-listen episode.  Mike Whaling, President and Founder of 30 Lines shares low-hanging fruit, and often overlooked opportunities to help multifamily marketers to thrive in the current headwinds.  Listen wherever you get your podcasts.  To stay up-to-date follow Funnel on Linkedin and connect with Tyler there, too. 

Tyler Christiansen and Dom Beveridge discuss the five top takeaways from the inaugural Forum:  1. Community and how this event helped leaders in the industry share ideas and solve problems.  2. How to cash out on centralization workshop that Dom led.  3. The new operating model 4. The new operating model and what it means for third-party managers.  5. Artificial intelligence.  To stay up-to-date f...