Within the Trenches

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 303 features Leah, Executive Director of the Alabama 9-1-1 Board. This episode was recorded live from the 2020 NENA SBP Conference in Austin, Texas. Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Leah's 9-1-1...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 302 features April Heinze, 911 and PSAP Operations Director with NENA. In this episode we talk about how YOU can get involved and make a difference in the 9-1-1 industry as well as the importance of the upcoming Standards and Best Practices Conference and Stress, Wellness, & Resiliency...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 301 is the first episode of 2020 and was recorded at the 2019 IPSTA Conference in Illinois. This episode features Edna, Telecommunicator with Chicago OEM and Pat, Dispatcher of the Year and Telecommunicator with Chicago OEM. Supported by INdigital Join our Patreon for perks, exclusive...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. This is the final episode of 2019 and we are going out with a bang. Episode 300 was recorded at the 2019 IPSTA Conference. This episode is known as an Open Mic session and it features funny and outrageous 9-1-1 stories and experiences. I want to thank everyone who attended the session and for...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 299 was recorded at the 2019 IPSTA Conference. This episode features the stories of those who make up the #IAM911 movement in the state of Illinois. Supported by INdigital Episode topics – #IAM911 Stories As always, if you have any comments, questions, or you would like to be a guest o...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 298 was recorded at the 2019 Texas Fall Conference. This episode features the stories of those who make up the #IAM911 movement in the state of Texas. Supported by INdigital Episode topics – #IAM911 Stories As always, if you have any comments, questions, or you would like to be a guest...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 297 was recorded at the 2019 IPSTA Conference in Illinois. This episode features Shantal, dispatcher with Lake County Sheriff's Office. Supported by INdigital Episode topics – Shantal's 9-1-1 story The difficulty of next of kin notifications The change in 9-1-1 technology over 22 years...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 296 was recorded at the 2019 Kansas Fall Conference. This episode features the lighter side of 9-1-1 dispatch. Supported by INdigital Episode topics – Open Mic Stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpod...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 295 was recorded at the 2019 Kansas Fall Conference. This episode features the stories of those who make up the #IAM911 movement in the state of Kansas. Supported by INdigital Episode topics – #IAM911 Stories As always, if you have any comments, questions, or you would like to be a gue...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 294 features Dawn, training manager, with an agency out of northeast Kansas and was recorded live at the 2019 Kansas fall conference. Supported by INdigital Episode topics – Dawn's 9-1-1 story Early training A trip through time in 9-1-1 technology The good calls that stick And much mor...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 293 features Catherine, a communications officer with an agency out of central Kansas and was recorded live at the 2019 Kansas fall conference. Supported by INdigital Episode topics – Catherine's 9-1-1 story Early training From one side of public safety to dispatch When the caller is t...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 292 features Carlton, IT Manager with Shelby County 9-1-1 and was recorded live at the 2019 TENA conference in Tennessee. Supported by INdigital Episode topics – Carlton's journey into public safety IT What could happen when a call fails to deliver Devices are always listening, can the...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 291 features Ron Leonard, Chaplain and Molly with Canines for Christ and was recorded live at the 2019 TENA conference in Tennessee. Canines for Christ - Facebook | Web Contact Ron at inchristalone2004@comcast.net Supported by INdigital Episode topics – History of Canines for Christ Ro...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 290 features Lesley, QA/Training Coordinator with Carter County ECD and was recorded live at the 2019 TENA conference in Tennessee. Supported by INdigital Episode topics – Lesley's 9-1-1 story Calls that stick with you Dale Earnhardt Jr. incident And much more As always, if you have an...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 289 features Morgan, telecommunicator with Bradley County 9-1-1 Center and was recorded live at the 2019 TENA conference in Tennessee. Supported by INdigital Episode topics – Morgan's 9-1-1 story Inspiration through dispatch stories And much more As always, if you have any comments, qu...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 288 features Heather, Training Supervisor, and Paige, Supervisor, with Monroe County E-9-1-1 and was recorded live at the 2019 TENA conference in Tennessee. Supported by INdigital Episode topics – Paige's 9-1-1 story Heather's 9-1-1 story When trainers make a difference Calls that stic...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 287 features Sara, a dispatcher with South Metro Fire Rescue out of Colorado. Supported by INdigital Episode topics – Sara's 9-1-1 story Giving birth over the phone How do we make this job more of a career? And much more As always, if you have any comments, questions, or you would like...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 286 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode is called Open mic. In this episode we share stories from the lighter, more funny, side of dispatch. Supported by INdigital Episode topics – Open mic stories As always, if you have any comments,...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 285 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode features the stories of those who make up the #IAM911 movement out of multiple states. Supported by INdigital Episode topics – #IAM911 Stories As always, if you have any comments, questions, or y...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 284 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode is called Open mic. In this episode we share stories from the lighter, more funny, side of dispatch. Supported by INdigital Episode topics – Open mic stories As always, if you have any comments,...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 283 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode features the stories of those who make up the #IAM911 movement out of multiple states. Supported by INdigital Episode topics – #IAM911 Stories As always, if you have any comments, questions, or y...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 282 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode is called Open mic. In this episode we share stories from the lighter, more funny, side of dispatch. Supported by INdigital Episode topics – Open mic stories As always, if you have any comments,...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 281 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode features the stories of those who make up the #IAM911 movement out of multiple states. Supported by INdigital Episode topics – #IAM911 Stories As always, if you have any comments, questions, or y...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 280 features Gina, Communications Officer with Roswell PD out of Georgia and Juan, Medical Interpreter with Telelanguage. Supported by INdigital Episode topics – Gina's 9-1-1 story How Juan became a Medical Interpreter Medical translation birth call 9-1-1 audio As always, if you have a...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 279 features Jason, dispatch supervisor, and training coordinator with Leominster Police Department out of Massachusetts. Supported by INdigital Episode topics – Jason's 9-1-1 story Mic clicks for better or worse And much more As always, if you have any comments, questions, or you woul...