Total Retail Talks

In episode 82 of Total Retail Talks, Scott Hansen, general manager, supply chain and logistics at Nebraska Furniture Mart, the largest home furnishing store in North America, discusses how the company has benefited from implementing an integrated supply chain for its online and brick-and-mortar operations.

In episode 81 of Total Retail Talks, Total Retail's Editor-in-Chief Melissa Campanelli interviews Ed Jankowski, CEO of XpresSpa, the largest U.S. airport spa chain. The interview took place at last week's Total Retail Talks Live event in New York City. Listen in as Ed discusses how changing the culture at XpresSpa is helping the company…

In episode 80 of Total Retail Talks, Total Retail's Editor-in-Chief Melissa Campanelli interviews Marci Zaroff, founder of Under the Canopy, an eco-friendly brand of stylish and innovative home products; as well as MetaWear, a manufacturer of certified-organic, custom screen-printed apparelat a recent Total Retail Talks Live event. Listen in as Marci discusses why sustainable products…

In episode 79 of Total Retail Talks, Total Retail's Editor-in-Chief Melissa Campanelli interviews Megan Grassell, founder and CEO of Yellowberry, a company designed to change the bra industry for young girls. The interview was conducted at last week's Total Retail Talks Live! event in New York City. Listen in as Megan discusses how she started the online…

In episode 78 of Total Retail Talks, Kiran Smith, vice president, chief marketing officer at Brookstone, a retailer of unique gift ideas and cool gadgets, discusses how chip card technology is helping the company cut down on fraudulent purchases. In addition, Smith offers her advice for other retailers that are integrating chip card technology into…

In episode 77 of Total Retail Talks, Chris Meystrik, chief technology officer at Jewelry Television, a TV network and online retailer of fine jewelry, answers questions from Total Retail's Executive Editor Joe Keenan on how the company is leveraging data to improve the customer experience.

In episode 76 of Total Retail Talks, James Connell, vice president, e-commerce and marketing at Roots Canada, a leading lifestyle brand and manufacturer of men's and women's apparel as well as leather goods, discusses the company's recent partnership with Air Canada that helped drive holiday shopping.

In episode 75, Anthony Hoang, former chief information officer at Evereve, a contemporary retail brand that specializes in styling moms, discusses how the company is leveraging long-term evolution (LTE) Wi-Fi in its brick-and-mortar stores, and the impact that the technology is having on the shopping experience. Learn how Evereve is using technology to bridge online and…

In episode 74 of Total Retail Talks, recorded at last week's National Retail Federation (NRF) Big Show in New York City, Scott Cohn, vice president of e-commerce at Chinese Laundry, discusses how the women's footwear brand is making the online shopping experience easier for customers, and in the process driving more sales.

In episode 73 of Total Retail Talks, recorded at last week's National Retail Federation (NRF) Big Show in New York City, Dominique Essig, chief experience officer at Bonobos, discusses how the menswear retailer is using mobile clienteling to create a better in-store shopping experience for its customers.

In episode 72 of Total Retail Talks, recorded at last week's National Retail Federation (NRF) Big Show in New York City, Amanda Hesser, co-founder and CEO of Food52, discusses the convergence of content and commerce and how it will affect retailers in 2017.

In episode 71 of Total Retail Talks, I interview Ellen Davis, senior vice president of research and strategic insights at the National Retail Federation (NRF). This episode was recorded at the NRF's Big Show in New York City earlier this year. Davis discusses the key findings to emerge from a research project the NRF conducted which…

In episode 70 of Total Retail Talks, recorded at this week's National Retail Federation Big Show in New York City, Gordon Jaquay, director, information technology at Hickory Farms, the specialty foods retailer, talks about how breaking down data silos is helping the organization become more efficient while also providing a better experience for its customers.

In episode 69 of Total Retail Talks, recorded at this week's National Retail Federation Big Show in New York City, Total Retail's Executive Editor Joe Keenan interviews Lisa Gavales, president and CEO of Things Remembered. Gavales discusses what innovation means for the personalized gifts retailer, how testing influences Things Remembered's product selection — both in-store…

In episode 68 of Total Retail Talks, Bart Robinson, vice president of product management for Shindigz, a party supplies retailer, discusses how a relaunched and redesigned mobile site has helped the brand improve the shopping experience for its customers, ultimately resulting in more conversions. In addition, Robinson offers his thoughts on what retailers should be…

In episode 67 of Total Retail Talks, Molly Kang, founder of Floravere, the first direct-to-consumer luxury bridal brand, discusses the story behind the company, how she plans to grow the business and compete with traditional bridal stores, and offers her advice for other entrepreneurs looking to break through in the retail industry.

In episode 66 of Total Retail Talks, Aaron Magness, chief marketing officer for Betabrand, an online apparel retailer and crowdfunding platform, discusses how the company is using an alternative payment method (APM) from Affirm to increase its site conversion rate. In addition, Magness offers his advice to other retailers looking to integrate APMs into their…

In episode 65 of Total Retail Talks, Jim Garlow, director of marketing operations at CDW, a leading B-to-B retailer of computers, hardware, software and IT solutions, talks about how the company is managing the customer experience through all the different ways it interacts with and markets to its customers. Garlow discusses CDW's strategy for segmenting…

In episode 64, Total Retail's Executive Editor Joe Keenan interviews Sarah Landsman, senior director, brand strategy and eye care marketing for LensCrafters, a Luxottica Retail brand, about LensCrafters’ marketing campaign, See. Good. Daily, which helped to drive awareness of contact lenses and daily disposables for LensCrafters. Landsman explains how the campaign was constructed to reach its targ...

Episode 63 of Total Retail Talks features a conversation with Helena Barbour, senior director of global sportswear at Patagonia, a designer and retailer of outdoor clothing and gear. Barbour talks about Patagonia's Fair Trade program, offering insights into the retailer's efforts to ensure the factory workers making its products across the globe are earning a fair…

West Elm announced this week that it will be opening a boutique hotel in Portland, Maine, the retailer's sixth such property scheduled to open in the next two-and-a-half years. Other hotels are scheduled for Detroit; Minneapolis; Savannah, Ga.; Oakland, Calif.; and Indianapolis. The hotels will essentially serve as massive showrooms for the furniture and home…

In episode 61 of Total Retail Talks, Bob Kupbens, vice president, B-to-C and seller experience, head of global trust, eBay, discusses how the online marketplace's partnership with Sellbrite will enable a better experience for merchants selling on the platform. In addition, Kupbens talks about the future of online marketplaces and how eBay is positioning itself…

In episode 60 of Total Retail Talks, Christopher Wu, co-founder and CEO of Paper Culture, an online retailer that offers modern design and sustainable products, including stationery, wedding invitations and wall decor, talks about the growth of the business, and in particular how a commitment to environmentally friendly products and attracting millennials to the brand…

In episode 59 of Total Retail Talks, Ian Wisbey, senior manager, global retail at Worldpay, a payments processing company, discusses the key findings from the company's recent research report, Why Do They Pay That Way?, as well as the implications for retailers based on the survey's findings. From how millennials prefer to pay for online…

JanSport implemented a new mobile-first mind-set for its site redesign, and it's helped the brand nearly double sales via the platform. Carolina Gomes, director of e-commerce at JanSport, joined us on episode 58 of Total Retail Talks to discuss the company's recent web redesign, how thinking mobile first has affected its sales, and what's in…