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 Explore how motivational interviewing (MI) can be used to build trust and rapport through thoughtful conversation and how to apply MI techniques using scripted role-playing examples. This material was prepared by Health Services Advisory Group (HSAG), a Quality Innovation Network-Quality Improvement Organization (QIN-QIO) under contract with the Centers for Medicare & Medicaid Services (CMS),...

 Explore the HSAG OSP Assessment and how to complete it, use it to identify gaps in current OSP, and identify available resources. This material was prepared by Health Services Advisory Group (HSAG), a Quality Innovation Network-Quality Improvement Organization (QIN-QIO) under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human...

Discover an innovative case management strategy to address high utilizers of your hospital’s emergency department. This material was prepared by Health Services Advisory Group (HSAG), a Quality Innovation Network-Quality Improvement Organization (QIN-QIO) under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (HHS)....

A strategy to Impact Health Literacy: Explore the value of teach-back to improve care coordination and examine the steps to implement teach-back in your facility. This material was prepared by Health Services Advisory Group (HSAG), a Quality Innovation Network-Quality Improvement Organization (QIN-QIO) under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S...