Our Parking Industry®

Leading Through Disruption: Rick West on Challenges, Marketing, and the Future of Parking Summary In this episode of the parking industry podcast, Leigh Thomas and Clyde Wilson reflect on their recent interview with Rick, discussing the challenges and opportunities faced by the parking industry. They explore the impact of economic downturns, the importance of marketing, and the role of technology...

Summary In this episode of the Our Parking Industry podcast, Krista Olien, Clyde Wilson, and Rick West discuss the current state and future of the parking industry. Rick West, the new CEO of Reimagine Parking, shares his extensive background in the industry, the challenges he has faced, and his vision for revitalizing the company. The conversation covers the impact of major events like 9/11 and CO...

Summary In this episode of the Parking Industry Podcast, Krista Olien and Clyde Wilson discuss their conversation with Colin Heffron Jr. from Barnacle, focusing on the evolution of parking enforcement towards a more customer-centric approach. They explore the impact of technology on the parking industry, the importance of an innovator mindset, and the influence of government on electric vehicle de...

Summary In this episode, Krista Olien and Colin Heffron Jr. discuss the transformative changes in the parking industry, focusing on Barnacle's innovative approach to parking enforcement. They explore how technology is reshaping the industry, the unique features of Barnacle, and the importance of tailoring solutions to meet diverse parking needs. The conversation emphasizes the need for a customer-...

Summary In this final episode of season one, the team reflects on their journey, sharing insights and key takeaways from their discussions and interviews throughout the season. They express gratitude for the learning experiences and mentorship gained from the podcast, highlighting the importance of customer service, accountability, and collaboration in the parking industry. Looking ahead to season...

Summary In this episode, Krista Olien, Clyde Wilson, and Leigh Thomas reflect on their conversation with Paul Gnasso from PCI, discussing the importance of customer service, the impact of technology on the parking industry, and lessons learned from navigating challenges such as the pandemic. They emphasize the need for accessibility in customer service and the value of mentorship in the industry,...

Summary In this episode of the parking industry podcast, host Leigh Thomas introduces guests Paul Nasso and Clyde Wilson, who share their experiences and insights into the evolving landscape of the parking industry. They discuss the importance of adapting to new technologies, understanding client needs, and maintaining a focus on service. The conversation highlights the leadership at Parking Conce...

Summary This podcast episode delves into the advancements and implications of License Plate Recognition (LPR) technology in the parking industry. Leigh Thomas and expert Clyde Wilson discuss the evolution of LPR, its current impact on parking management, the importance of training and communication for effective implementation, and the future of LPR technology, including the integration of LIDAR....

Magic, Mischief, and Missing Revenue: A Halloween Parking Tale Summary In this Halloween special episode of the parking industry podcast, Clyde Wilson shares a captivating story about a revenue loss mystery in a Houston parking garage. The conversation unfolds as Clyde investigates the situation, revealing a surprising case of theft involving a 'fairy godmother' who manipulated the parking system....

The Future of Vehicle Identification: LPR Technology and Its Impact on Parking Summary In this engaging conversation, Laura Caillot from Survision shares her unique journey from Italy to the tech world, specifically focusing on the evolution and challenges of License Plate Recognition (LPR) technology in the parking industry. Survision creates specialized LPR/ANPR cameras designed for triggerless,...

On-Street Parking: A Journey from Past to Present Summary This conversation explores the evolution of on-street parking, highlighting its historical context, modern challenges, and innovations in technology. The discussion emphasizes the importance of effective communication and customer service in parking management, as well as the impact of delivery services on parking demand. The speakers share...

Summary In this episode of the Our Parking Industry podcast, Krista Olien and Leigh Thomas interview Rami Arafat from ParkHouston, discussing the complexities of on-street parking management in a large metropolitan area. Rami shares insights on the impact of e-commerce on parking, the transition from hang tags to virtual permits, and the importance of communication and transparency in managing cit...

Mastering Parking Operations: The Power of Detail, Organization, and Communication Summary In this podcast episode, Clyde Wilson, Trina Tudor, and Ali Thomas discuss the challenges and key aspects of the parking industry. They highlight the importance of attention to detail, organizational skills, and effective communication in managing parking operations. They emphasize the need for parking opera...

Summary In this episode, Clyde shares a story from a past audit where he and his team discovered a major theft scheme in a parking garage. The property manager initially resisted their presence but eventually allowed them to proceed. After conducting the audit, Clyde and his team suspected that an employee in the garage was stealing, but they couldn't figure out how. They eventually discovered tha...

Summary In this episode of Our Parking Industry , Krista Olien, Clyde Wilson, and Leigh Thomas dive deep into the crucial topic of accountability in the ever-evolving parking industry. They trace the shift from traditional cash collection methods to modern digital transactions, highlighting the unique challenges that have emerged along the way. The discussion emphasizes the importance of mastering...

Summary On this episode of Our Parking Industry , Krista Olien interviews Ed Travers, the Manager of Internal Audit at BXP Inc, previously Boston Properties. Travers discusses the crucial role of accountability in the parking industry, exploring how parking operations influence commercial office management and development. He emphasizes the necessity of risk mitigation and revenue protection. Trav...

Summary Clyde Wilson interviews Dale Denda from Market Parking Research Company. Their discussion delves into large-scale infrastructure development, the effects of COVID-19 on various markets, and the growing demand for downtown urban residential spaces. It covers the adaptive reuse of office spaces and demographic shifts driving residential demand. The conversation also addresses the changing dy...

Summary In this episode of the Our Parking Industry podcast, Clyde Wilson, Krista Olien, and Trina Tutor delve into the critical topic of safety and security in parking garages. They trace the evolution of these issues within the parking industry, highlighting both historical trends and current best practices. Emphasizing the dual importance of managing perceptions and enhancing actual safety, the...

Summary In this conversation, Bob Harkins, a former director of parking and transportation at two large university campuses, shares his experiences and insights into managing parking on college campuses. He discusses the challenges of dealing with building construction, managing transportation, allocating parking spaces, and handling special events. He emphasizes the importance of building relatio...

Summary Sarah Blouch, President and CEO of CampusParc, shares her experience working in the parking industry, particularly in university parking systems. She discusses the challenges of managing a large campus, including transportation and event coordination. Sarah also talks about the transition from working in a university to the private enterprise side and the process of outsourcing parking. Ov...

Summary In this episode, Clyde Wilson shares a story from a parking audit where a simple mistake resulted in a significant revenue loss. The audit revealed that the majority of revenue loss in parking facilities is not due to theft, but rather to parking accounting and management mistakes. One example was a garage that failed to update their fee computer after a rate increase, resulting in a loss...

Summary The conversation explores the evolution of e-commerce in the parking industry, from its beginnings in 2011 to its current state. The COVID-19 pandemic acted as a catalyst for the rise of e-commerce, as people sought contactless transactions and efficient parking solutions. The conversation emphasizes the importance of collaboration and open communication between property managers, operator...

Summary The conversation delves into the auto industry's readiness for the EV market, focusing on plug-in and hybrid vehicles. It explores varying industry perspectives, consumer views, sales trends, and challenges with charging infrastructure. The complexity of EV charging, delays in federal programs, slow community fueling grants progress, battery development challenges, and potential dominance...

Summary In this conversation, Clyde Wilson and Krista Olien discuss the topic of electric vehicles (EVs) and the parking industry's involvement in the charging business. They explore the current state of EVs, the challenges and opportunities for parking facilities, and the future of EV technology. They also touch on the concept of Moore's Law and its application to EV development. The conversation...

Summary In this episode, Clyde Wilson shares his experience of getting into the parking industry and his first day on the job. He talks about how he stumbled upon a job opportunity at Central Parking System and how he initially had reservations about working in the parking industry. Clyde recounts his first day as the operations manager of the Nashville office, where he had to train valet attendan...