Debt Matters

FCA closes 100 probes to sharpen enforcement focus Intro Welcome back to Debt Matters, the UK podcast where we break down the news shaping credit control, collections, and recoveries. Today: the Financial Conduct Authority has been clearing out its enforcement backlog, closing 100 investigations, and it’s changing what “regulatory risk” looks like for lenders, brokers, and the firms that serve the...

Tackling the Council Tax Debt Tightrope: Better Outcomes Without Fear Intro Welcome back to Debt Matters, the UK podcast for debt collection and credit control professionals. Today we’re looking at a challenge many councils are living with: how do you protect revenue for local services while avoiding collection practices that drive residents further into crisis? What the article says In The MJ, St...

UK scraps the £100 contactless limit from 19 March 2026 - convenience, fraud risk, and the knock-on for debt Welcome to Debt Matters - the podcast that turns UK money headlines into practical takeaways for debt collection, credit control, and anyone trying to stay on top of bills. From 19 March 2026, the UK’s £100 contactless card limit is being scrapped. The regulator is giving banks and card pro...

UK company insolvencies: November 2025 figures and what they mean for credit control In this episode of Debt Matters, we break down the Insolvency Service’s latest company insolvency statistics for November 2025 and translate the numbers into practical actions for debt collection and credit control teams. England and Wales recorded 1,866 registered company insolvencies in November 2025. That was 8...

UK Company Insolvencies (October 2025) - Compulsory Liquidations Jump, CVLs Still Dominant: What It Means for Collections In this episode of Debt Matters, we break down the Insolvency Service’s latest company insolvency commentary for October 2025 and translate the stats into practical actions for debt collection and credit control teams. Key headline: England and Wales recorded 2,029 registered c...

UK car finance redress: why 2026 payouts could slip, and what collections teams should watch Welcome back to Debt Matters. Today we’re covering a UK story that could reshape complaints handling, customer contact, and arrears management across motor finance: the FCA’s planned compensation scheme for car finance customers and warnings that payouts expected in 2026 could be delayed. What’s the story?...

UK Government Plans £600m Debt Collection Framework In this episode of Debt Matters, we break down a public-sector pipeline notice that debt collection and credit control professionals should have on their radar: Crown Commercial Service (CCS) has signalled a new “Managed Debt Collection Services” framework. This is not the tender launch yet. A pipeline notice is an early market signal that a proc...

Home movers in Great Britain could get just £30 of energy use without account Home movers in Great Britain could soon have about 2 weeks to set up an energy account before the lights go out. That’s the warning behind a new Ofgem consultation aimed at tackling record levels of gas and electricity debt and it has big implications for households, suppliers, and anyone dealing with arrears. In this ep...

UK labour market data is starting to look softer, and that matters for anyone dealing with arrears, cashflow pressure, or debt recovery. New figures show UK unemployment rising to 5.1% (Aug–Oct 2025), the highest level since early 2021. At the same time, wage growth is cooling: regular pay (excluding bonuses) slowed to 4.6%, while total pay (including bonuses) eased to 4.7%. PAYE real-time estimat...

BBRS enters liquidation: what a failed banking redress scheme means for SME cash flow and your debtor book Welcome to Debt Matters, the UK podcast where we turn business news into practical credit-control and debt-collection moves. Today we’re talking about the Business Banking Resolution Service, or BBRS, which has entered voluntary liquidation. What happene BBRS was set up in 2021 to help small...

Public Authorities (Fraud, Error and Recovery) Act – What The New DWP Codes Mean For Debt And Welfare Welcome to Debt Matters, the show where we unpack the stories behind debt, collections and credit control in the UK. In this episode we break down an important new consultation from the Department for Work and Pensions under the Public Authorities (Fraud, Error and Recovery) Act 2025. The DWP is a...

Recruitment Agency Collections: Timesheets, POs & Common Client Defenses Explained In today’s episode of Debt Matters, we break down one of the most frustrating challenges for recruitment agencies: chasing overdue invoices when clients raise disputes about timesheets, purchase orders, authorisation, or performance. We unpack the real reasons these disputes escalate, why seemingly minor admin g...

Late payments don’t just hurt your cash flow – they drain your time, energy, and focus. In this episode of Debt Matters from Taurus Collections, we unpack how smarter use of technology can help you stop late payment before it starts, by tightening up credit checks, automating your invoicing and reminders, and building dunning flows that actually get invoices paid. We break down how to use modern c...

Business loans can feel daunting, but when they are structured properly they can be one of the smartest tools a business owner has for protecting cash flow and unlocking growth. In this episode, we unpack the key ideas from Taurus Collections’ guide to why business loans are financially beneficial for sustainable growth and stability. We look at when a loan makes more sense than dipping into reser...

In this episode of Debt Matters podcast, we dig into one of the most frustrating challenges for finance teams: tracing gone away debtors who have vanished after missing payments. We unpack what “gone away” really means in a B2B context, how it hits your cash flow, and why you should treat it as a data and compliance problem as much as a collections one. We then walk through the ethical and legal g...

In this episode of Debt Matters, we look at how smarter client onboarding can dramatically cut your bad-debt risk. Starting from that very first enquiry, we walk through how solid KYC, clear contracts and sensible credit limits work together to protect your cash flow and keep your ledger clean. We break down what “good” looks like in practice: tiered KYC checks that match the risk of each client,...

In this episode of Debt Matters, we unpack one of the toughest choices UK finance teams face when invoices go unpaid: do you sit down at the table for mediation or head straight to court? Using Taurus Collections’ guide on mediation versus litigation as our roadmap, we break down how each route works in practice, what it really costs, and how long it typically takes to get money back into your cas...

In this episode, we dive into one of the toughest challenges for any B2B business: getting paid on time without damaging client relationships. Using Taurus Collections’ latest guide on effective B2B debt collection strategies as our starting point, we unpack how proactive communication, clear payment terms and consistent follow-up can transform your cash flow. We talk about how to segment customer...

When do late payments cross the line from “a bit slow” to “your cash flow is in danger”? In this episode, we unpack the key warning signs that you need a commercial debt collection agency urgently – and what to do before overdue invoices turn into write-offs. We explore the red flags most businesses ignore at first: a rising stack of invoices drifting 30–60 days beyond terms, customers who suddenl...

A simple framework to make collections faster, fairer, and more brand safe. In this episode we unpack the three C’s of a successful collections strategy - communication, choice, and control and show how UK SMEs can use them to lift recovery rates without burning relationships. We cover how to set clear, consistent messaging across phone, email, and SMS; why flexible payment options and transparent...

Credit Control KPIs That Actually Move Cash Struggling with late payers or creeping DSO? In this episode, we break down the 3 KPIs that matter most to credit control and show you exactly how to use them to speed up cash collection: DSO (Days Sales Outstanding): what it measures, the correct formula, typical benchmarks by sector, and practical ways to bring it down (tighter terms, automation, early...

Construction Debt Recovery — Applications for Payment, Pay Less Notices, and Timelines Explained Late or disputed payments can cripple a project’s cash flow. In this episode of Debt Matters, we break down exactly how to stay compliant and get paid on time in UK construction. You will learn how to structure clear Applications for Payment, the difference between interim and final applications, what...

In this episode of Debt Matters, we break down Part 1 of the Late Payment of Commercial Debts (Interest) Act 1998 - what it is, when it applies, and how it helps UK businesses protect cash flow. You’ll learn which transactions qualify (business-to-business and public sector), when an invoice legally becomes “late”, and the rights you have to add simple statutory interest (set by law at the Bank of...

Disputed invoices don’t have to drain cashflow or goodwill. In this episode, we walk through Taurus Collections’ practical resolution flowchart designed for UK businesses: four clear phases triage, investigate, negotiate and close mapped to a 12-step process you can apply immediately. You’ll hear how to log and acknowledge a dispute within 1 business day, gather and test evidence against the contr...

Personal guarantees are one of the most effective tools for reducing bad-debt risk in B2B trading when they’re used at the right time and framed the right way. In this episode of Debt Matters, we unpack when a PG makes commercial sense (sectors, deal sizes, and customer risk signals), what a guarantee actually is (and isn’t), why many modern forms pair a guarantee with an indemnity, and how to int...