Workforce Therapy Files

File 43: Recorded before a live audience at the Goodwill Opportunity Center in collaboration with LeadWell, File 43 of the Workforce Therapy Files features nurse practitioner Gaby Jaggers discussing the critical intersection of women's health and workplace retention. Jamie Johnson introduced LeadWell's mission to destigmatize topics like burnout, the sandwich generation, menopause, and fertility i...

File 42:   In this episode of the Workforce Therapy Files, hosts Jamie Swaim and Molley Ricketts sit down with Ben Reno-Weber, CEO and Founder of Essential Innovations, to explore how companies can unlock over $60 billion in underutilized federal tax credits and training incentives. Ben explains that while programs like the Work Opportunity Tax Credit (WOTC) can provide employers with up to $2,400...

The Workforce Therapy Files team attended the 2026 Kentucky SHRM Conference, in Louisville.  We took the opportunity to interview over 25 professionals who stopped by our booth.   At the 2026 Kentucky SHRM Conference, the Workforce Therapy Files team is broadcasting live as the only podcast at the event. Hosts Jason Heflin (CEO of CrowdSouth), Jamie Swaim (HR Professional at Parcel), and Molley Ri...

File 41: Jamie Swaim and Molley Ricketts sit down with Nigel Coelho, General Manager of Agentic Compliance at Lumber, to discuss how agentic AI is transforming workforce management and compliance in the construction industry. Lumber is a payroll and time-tracking platform purpose-built to handle complex construction rules, such as certified payroll and union reporting. Nigel leads Lumber's agentic...

File 40: Jamie Swaim and Molley Ricketts announce a strategic pivot for the podcast as Jason Heflin steps back to focus on his agency, though the show will continue to provide "real talk" for HR professionals. A central theme of the episode is Jamie's shift from annual to monthly engagement surveys , which allows for "micro-movements" and real-time agility in responding to employee needs. This app...

File 39: In this file of Workforce Therapy Files, the hosts sit down with Jenna Ahern, founder of Guardian Owl Digital, to discuss the rapid impact of artificial intelligence on business, leadership, and the future of work. They explore why organizations need intentional AI policies, stronger data governance, and ongoing employee training as AI becomes more integrated into daily operations. Jenna...

File 38: In this episode of Workforce Therapy Files, the hosts turn the tables and interview podcast producer Jim Ray about the growing role of podcasting in business, branding, and thought leadership. Jim explains why authenticity is one of the most important elements of successful business content. The conversation explores why podcasting creates from deeper, more engaging conversations that bui...

File 37: In this file of Workforce Therapy Files, the hosts turn the spotlight on Jamie Swaim to explore her journey into human resources and leadership strategy. Jamie discusses why HR is often misunderstood in executive spaces and explains the difference between reactive HR support and proactive people strategy. They explore workforce planning, compliance challenges, and the growing complexity o...

File 36:   In this file of Workforce Therapy Files, the hosts spotlight Molley Ricketts, founder and CEO of Incipio Workforce Solutions, and explore her journey building a people-first recruiting firm. Molley shares how her early experiences shaped her belief that hiring should be intentional rather than transactional. The conversation dives into common hiring mistakes, including reactive recruiti...

File 35:   Jason Heflin sits in the "hot seat" to share insights from his entrepreneurial journey, which began after he realized he was not wired for the repetitive nature of a corporate cubicle. The interview explores his core business philosophy of avoiding commoditization by prioritizing deep, long-term strategic partnerships over one-off product services. When asked about scaling a business, J...

File 34:   In this episode of Workforce Therapy Files, Jamie Swaim, Molley Ricketts, and Jason Heflin take a rapid-fire approach to leadership and workplace culture, tackling common myths, hiring mistakes, and behaviors that quietly damage teams. The conversation highlights the importance of intentional leadership, emotional intelligence, and clear communication in building strong workplace cultur...

The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville.  We took the opportunity to interview over 20 professionals who stopped by our booth.  Jamie and Molley were joined by Carol Schulte, Keynote Speaker and Founder of The Brāve Initiative.   Dr. Brad Shuck also sat in for this interview.   Carol shared her mission of empowering individuals to "get their brave...

The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville.  We took the opportunity to interview over 20 professionals who stopped by our booth.  Jason and Jamie were joined by Corina West, an HR Assistant for Grace Health in Corbin, Kentucky.   Corina shared her insights on working for a comprehensive healthcare organization that provides family medicine, dentistr...

The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville.  We took the opportunity to interview over 20 professionals who stopped by our booth.  Jason was joined by Sharlis Montgomery, the Learning and Development Manager at the global law firm Hogan Lovells.   Sharlis shared how she supports over 2,500 non-lawyer staff members across the globe. With eight years a...

The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville.  We took the opportunity to interview over 20 professionals who stopped by our booth.  Jamie and Molley were joined by Boutaïna Ettaki, a Talent Acquisition Specialist at Seven Counties Services.   She shared her enthusiasm for working in the nonprofit sector, where she finds fulfillment in supporting her c...

The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville.  We took the opportunity to interview over 20 professionals who stopped by our booth.  Cooper Tyra, an Account Executive at Houchins Insurance Group, sat down with Jason Heflin and Molley Ricketts to explain how his firm serves as the "risk subsidiary" for a massive employee-owned conglomerate. Based in the...

The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville.  We took the opportunity to interview over 20 professionals who stopped by our booth.  Jessica Vogt, a Corporate Recruiter and culture specialist for Louisville-based Aegis Sortation, sat down with Jamie Swaim to discuss how her company is modernizing the freight and parcel industry through automation. Aegi...

The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville.  We took the opportunity to interview over 20 professionals who stopped by our booth.  Jamie Swaim and Molley Rickets sat down with Donald Woolridge, Sr., and Paul Bolton from the Leadership Louisville Center to discuss their training and development arm, Leading Better, which takes leadership insights trad...

File 33:   In this episode of the Workforce Therapy Files, Jamie and Molley sit down with Eric Williamson to explore leadership and workplace culture, focusing on how intentional leadership decisions shape team performance, communication, and long-term organizational success. They dive into his recent book, " How to Work with Jerks ."   The conversation centers on emotional intelligence, workplace...

The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville.  We took the opportunity to interview over 20 professionals who stopped by our booth.  Jason Heflin, CEO of CrowdSouth interviewed Rawleigh Richardson, a member of the Kentucky SHRM State Council and the founder of HumanKind Consulting.   Rawleigh shared how he is working to put the "human" back into human...

The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville.  We took the opportunity to interview over 20 professionals who stopped by our booth.  Molley Ricketts sat down with Erin Mitchell, the Chief of Staff at Barnes Young Wealth Advisors.   They discuss managing culture during a major merger that will grow Barnes Young from 19 to 55 people. With a background in...

The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville.  We took the opportunity to interview over 20 professionals who stopped by our booth.  Hannah Carretti, HR Director for Campari America, sat down with Jamie Swaim and Jason Heflin, at the 2025 KYSHRM conference to share her experiences as a "true generalist at heart" working in the distilling industry. Hann...

File 32:   In today's file, the team interviews Maggie Harlow, Co-Founder of Signarama Downtown.   They discuss leadership lessons, evolving workforce expectations, the importance of communication and accountability, and the challenges of being a female CEO. Maggie shares her entrepreneurial journey, insights on personal growth, and the significance of vision boarding. The conversation emphasizes...

The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville.  We took the opportunity to interview over 20 professionals who stopped by our booth.   Jason Heflin caught up with Aaron Heflin, the HR Director for RCSS Holdings, Inc., which manages an employee-owned group of road construction companies including Reynolds Sealing and Striping. With over 300 active employ...

The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville.  We took the opportunity to interview over 20 professionals who stopped by our booth.   Jamie Swaim is joined by Khari Bryant, an Account Executive at Bchex (formerly the Background Investigation Bureau) to explain how his company simplifies the "choose your own adventure" world of background screenings. Bc...