The Raving Patients Podcast

Before you spend another dollar on marketing, tune in. Nail phone conversion, stop broken appointments, and lift team performance starting now. In this episode of The Raving Patients Podcast, Dr. Len Tau sits down with Alex Nottingham, founder and CEO of All-Star Dental Academy, to uncover the three silent profit killers that quietly erode practice revenue and team morale. A former top business co...

Your next new patient may never search Google. AI platforms like ChatGPT and Google AI are reshaping how people find dentists — and social media is now fueling those algorithms. If you're still treating marketing like a bunch of separate buckets, you're about to fall behind. In this episode, Dr. Len Tau and digital marketing powerhouse Dr. Anissa Broussard reveal why your SEO strategy must evolve...

Reviews are one of the most powerful levers for your dental practice's visibility — but not always in the way most dentists think. In this episode, I sit down again with local SEO thought leader Colan Nielsen from Sterling Sky to cut through the noise about Google reviews, rankings, and how to actually get found by more patients. Colan and his team run ongoing SEO testing (so you don't have to) an...

Patients today don't just choose a dentist based on price or location—they choose the story you tell. In this episode of the Raving Patients Podcast, I sit down with Ian De Jongh of Pain Free Dental Marketing to explore how storytelling has become the new backbone of dental marketing. We cover why reviews are "the Bitcoin of dental marketing," how to attract the right patients instead of every pat...

On this episode of the Raving Patients Podcast, I sit down with nationally recognized revenue cycle expert Cissy Mangrum of RevTech Partners and Maximize RCM Consulting. With nearly three decades of leadership experience in both healthcare and dental, Cissy has helped countless practices streamline their operations, reduce denials, and improve their bottom line. Revenue Cycle Management (RCM) isn'...

If your practice runs only when you're watching every corner, you don't have a business—you have a job with extra stress. In this episode, I sit down with Kiera Dent of Dental A-Team to break down the CEO mindset so you can step out of micromanagement, build a self-managing team, and get your time—and sanity—back. I've lived both sides: the dentist who does everything and the CEO who trusts system...

Are you hitting the snooze button on Monday mornings, dreading another week of endless tasks and mounting stress? You're not alone. Burnout is one of the most common—and costly—challenges dentists face today. But what if you could simplify your systems, empower your team, and rediscover the joy in dentistry? In this episode, I sit down with Melinda Heryford,  "The Practice Implementer," to unpack...

Are you spending too much time in the operatory without realizing it? What if shaving minutes off your procedures didn't just increase production but also improved patient satisfaction, reduced stress, and helped your associates level up faster? That's exactly what we're diving into in this episode of the Raving Patients Podcast. I'm joined by Dr. Aaron Nicholas—a practicing dentist, international...

Silence is costing your practice more than you think. Every time you put a patient on hold and they hear nothing but dead air—or worse, that same generic tune on repeat—you're missing out on a chance to build trust, educate, and even grow your practice. In this episode, we uncover why silence is expensive and how your on-hold message can become one of the most overlooked marketing tools in dentist...

Stop chasing "one big marketing trick." If SEO is the only lever you're pulling, you're leaving money on the table—and patients on page two. In this episode, we break down how premium practices win with a whole-practice approach: brand, systems, and a memorable new-patient experience that starts before the first visit. In this episode, I talk with Jackie Ulasewicz-Cullen about moving beyond "rank-...

If your practice's collections aren't where they should be, it might not be because of fewer patients—it could be because your revenue is trapped in insurance company limbo. The truth? Without a rock-solid revenue cycle management (RCM) process, you're leaving money on the table… and adding stress to your team. In this episode of the Raving Patients Podcast, I sit down with Shreyas Parab, co-found...

If you don't truly know your numbers, you might be leaking money without even realizing it. Most dentists assume they're making more than they actually are—but are you calculating your real take-home income? In this episode, we break down what's actually going on behind the financial curtain of your practice—and how to fix it. In this episode of the Raving Patients Podcast, I sit down with dental...

Is your practice actually as efficient as it could be? If your front desk feels like a bottleneck, patients are slipping through cracks, or you're losing revenue to outdated payment systems, then you'll want to hear this one. In this episode of the Raving Patients Podcast, I sit down with Mandy Madeline—an experienced clinical assistant turned dental operations expert and now a leader at Pay Proud...

If you think your "pretty" website alone is enough to bring patients through your doors, think again. Dental marketing today is more complex—and more critical—than ever. From SEO secrets and Google Ads strategy to why your website might be quietly sabotaging your practice growth, this episode is your blueprint for smarter marketing decisions. Dentists, this is one you can't afford to miss. On toda...

Ever wish you could stop wasting time jumping between imaging systems and get a single, clear picture of your patient's oral health? This week, I'm unpacking exactly how AI-powered, unified imaging can transform your diagnostics, simplify your workflow, and help patients say "yes" with confidence. In this episode, I sit down with my friend and neighbor, Jordan Reiss from DEXIS, to explore how thei...

Let's face it — dental marketing has become a jungle. Between rising costs, Google's ever-changing rules, and patients who click but never convert, it's easy to waste thousands without seeing results. In this episode, I sit down with David Herman from Web Marketing for Dentists. David's helped over 2,000 practices generate $50 million in production — and today, he's breaking down how to stop chasi...

Podcast Title Title: Smarter Smiles : How AI is Transforming the Future of Dentistry Thumbnail Tagline: AI-Driven Dental Future   Let's face it—dealing with insurance is the least favorite part of running a practice. But what if AI could take that burden off your plate without replacing your team? In this episode, I'm joined by Bruce Bell and Mike Nelson of Stratus, and we're breaking down how art...

If you're navigating the complexities of staff dynamics, practice transitions, or rapid DSO growth—this episode is for you. Because here's the truth: hope is not a strategy. And when it comes to managing workplace conflict, ignoring the problem won't make it go away—it just costs you more. To break this down, I've invited Dina Lynch Eisenberg, Esq., a nationally recognized ombuds and conflict reso...

If you've ever wondered how to turn your hygiene department into a true engine of growth—this episode is for you. Because the truth is, many practices underestimate the power of hygiene. But when done right, your hygiene team can elevate patient care, boost profitability, and transform your entire practice culture. To dive into this, I'm joined by Tiffany Wuebben—an accomplished hygienist, author,...

What if one missing note in your chart could cost you your license—or even your freedom? That's not a scare tactic—it's exactly what happened to today's guest, Dr. Roy Shelburne. A respected dentist turned federal inmate, Roy learned the hard way that poor documentation and billing practices can destroy even the most well-intentioned practice. Now, he's using his story to help others protect what...

Your dental practice is only as strong as the people behind it—and if you're not shaping your culture with intention, someone else is. In this episode, we dive into what it really takes to create a happy, high-performing team that grows your practice from the inside out. To help us reframe how we approach leadership and growth, I'm joined by Bianca Dornan, founder of Practices Made Perfect. With 2...

If you've ever felt overwhelmed by insurance red tape, staffing headaches, or the pressure to be a "do-it-all" practice—this episode is for you. In this conversation, I'm joined by Dr. Tejas Patel, a leading cosmetic dentist whose journey from multi-location burnout to solo, specialized success is one every dentist should hear. With over 2 million TikTok followers and a fully cosmetic boutique pra...

If you're worried that modern dentistry is trading principles for profit, you're not alone. But today's episode might just give you the confidence and clarity to do things differently. Dentistry is changing—and not always for the better. In this compelling episode, Dr. Len Tau welcomes Dr. Ed Feinberg, a crown-and-bridge expert and educator with over four decades of hands-on clinical experience. E...

Grief doesn't wait for the perfect moment—and neither does oral cancer. In this powerful episode of the Raving Patients Podcast, Dr. Len Tau welcomes Dr. Parul Dua-Makkar to share how personal tragedy transformed her career and fueled a mission to save lives. After losing her brother—also a dentist—to oral cancer at just 34, Parul now advocates for early diagnosis, clinical vigilance, and emotiona...

If you're feeling overwhelmed trying to balance patient care while navigating all the buzz about AI in dentistry, you're not alone. But today's episode will help clear the confusion and show you how to use AI to your advantage—starting now. To break it down, I've invited Conner Ludlow, founder of Annie, an AI platform that builds virtual front desk assistants for dental practices. With a backgroun...