The Look & Sound of Leadership

Strategic Apologies 07.10.2010 8:30 ↓

Apologies can enhance or damage a relationship. Too few can be as damaging as too many. Here are four apologies—two to emulate, two to avoid.

Unmasking a Stand-In 09.09.2010 8:49 ↓

Interacting with phantoms from the past is dangerous both personally and professionally.

The Power of Rehearsal 05.08.2010 7:55 ↓

Rehearsal doesn’t mean reciting by rote.

Three Words You Should Never Say 08.07.2010 8:41 ↓

Want to boost your credibility? Stop saying these words.

Don't Take It Personally 10.06.2010 9:29 ↓

Think that insult was about you? Think again!

Dealing With Emotional Responses 06.05.2010 8:34 ↓

Six tips for handling yourself when faced with others’ emotions.

Disagree Agreeably 08.04.2010 8:11 ↓

How to disagree without being disagreeable.

Getting Agreement 11.03.2010 8:09 ↓

Giving instructions without getting agreement is a recipe for disappointment.

Act "As If" 11.02.2010 9:31 ↓

This fundamental actor’s tool helps you be perceived the way you want to be perceived.

Assertion Versus Aggression 14.01.2010 8:34 ↓

One builds relationships, the other damages them. Are you clear which is which, and why?

Leadership and Self-Deception 03.12.2009 9:38 ↓

Our self-limiting behaviors are invisible to us but apparent to others.

Answering Essay Questions 05.11.2009 10:58 ↓

Avoid a long-winded ramble with this three-step model