Technology & Services Industry Association
TECHtonic: Trends in Technology and Services
Join host Thomas Lah as he discusses shifts in the ever-changing technology industry with tech executives, researchers, and thought leaders who share their experience and provide their perspective and data on what companies should do to stay relevant, be profitable, and succeed.
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Autor
Technology & Services Industry Association
Categoria
Site do podcast
Último episódio
10 de jul de 2026
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Episódios
29. A Profitable Vision: Pursuing Digital Transformation 24.06.2022 33:26
TECHtonic episode with Emma Sopadjieva: Impacting the Customer Experience Through Data Analytics Order Digital Hesitation on Amazon now!
28. Digital Hesitation: Is it Killing your Company? 10.06.2022 44:35
Order Digital Hesitation on Amazon now!
24. CDW: On Becoming THE End-to-End Technology Solution Provider 15.04.2022 38:00
Your Mess for More TSIA World: Interact | Orlando, May 2022
22. Ethical Dilemmas in Customer Success 18.03.2022 36:57
Blog: 3 Ethical Dilemmas in Customer Success
16. What Customers Really Want 10.12.2021 36:41
Thomas and Natasha discuss topics like: Quantitative versus qualitative analysis, and why both are valuable. The art involved in getting a client or would have been client to open up about their experience. Why not to be afraid of lost buyer feedback. How are technology providers navigating the pivot from the technical buyer to the business buyer persona. Current top trends in the sales cycle. How...
14. Scale Your Customer Success Organization for the Future 12.11.2021 28:59
During the discussion Thomas and Neeracha discuss the following topics: How early should customer success managers get involved in that sales cycle? How do you incent sales people to subscribe to a methodology that your organization needs to be successful? What are the biggest changes in customer success over the past decade? How important is vertical expertise in customer success today? What are...
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