Ruth Baker and Lucy Branson

Simply Hospitality

Welcome to Simply Hospitality. Featuring Lucy, a restaurant owner and HR professional passionate about helping the hospitality industry thrive, and Ruth an Environmental Health Officer and the owner of Simply Safer, where she specialises in food safety and health & safety. Together, Lucy and Ruth are here to dive into the hot topics that matter most in the hospitality sector, offering top tips and insights for restaurant owners, managers, head chefs and their teams, they've got it covered from both sides of the pass!

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Autor

Ruth Baker and Lucy Branson

Categoria

Business

Site do podcast

podcasters.spotify.com

Último episódio

2 de set de 2026

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Episódios

#14: Roles and Responsibilities in Hospitality: Building a Successful Team and Ensuring Food Safety 10.01.2024

Hello From The Other Side Of The Pass! This Episode Lucy and Ruth will be discussing the various Roles and Responsibilities of everyone involved in running a food business

#13: Handling Customer Complaints: Turning Negatives into Positives 03.01.2024

Happy New Year From The Other Side Of The Pass!! In this episode Lucy and Ruth dive into what to do when you get the dreaded customer complaint. It happens to everyone so here are a few pointers to help steady the ship when people complain.

#12: The role of an EHO. How they can support your business. 20.12.2023

Special Guest Julie Barrett, joins us in this episode, recent past President of The Chartered Institute of Environmental Health, to talk about what makes an EHO tick. Ruth, Lucy and Julie discuss why EHOs have such drive and passion for what they do, and propose taking a different perspective on their role. What do you think? Does your EHO have a heart?

#11: Special Guest Victoria Vickery: Marketing Strategies for Hospitality Success 13.12.2023

Victoria Vickery from The All Star Marketing Club offers tips on how to cut through the noise in our competitive industry, to help you stand out from the crowd. Full of actionable points, it's a corker! Enjoy x info@allstarmarketingclub.com

#10: Special Guest Episode! Feat. Tim Wallsgrove, COO of Flour Pot Bakery! 06.12.2023

Join us as we delve into the nitty gritty of what it takes to run Brightons most successful bakery operation.   We chat candidly with Tim about the challenges of running a multi-site operation, maintaining integrity, how to measure success and build the right team.

#9: Workplace & Food Safety Culture: Building a Strong Foundation 29.11.2023

Hello, and welcome back to season two of From The Other Side Of The Pass! We're back with our hosts Lucy and Ruth and this episode they are jumping back in to discuss Food Safety Culture in the industry.

#8: Festival Stall Staff Management: Hiring, Motivating, and Ensuring Safety for Your Team 14.06.2023

Hello From The Other Side Of The Pass! This weeks episode our host Lucy Branson discusses how to manage staff at a festival food stall keeping them safe and happy.

#7: Special Guest Emily Capps: Festivals & Food Safety – Ensuring Your Food Truck Serves Safe Food 07.06.2023

Hello from the other side of the pass! In this episode our host Lucy Branson is on holiday so Ruth Baker discusses food safety at festivals with Emily Capps.

#6: Special Guest Dave Moore: Allergens Part 2 – Insights from a Chef and Restaurateur on Facing an Allergen Lawsuit 31.05.2023

Hello from the other side of the pass! In this episode our host continue their discussion of allergens with an experience chef and restraunteur.

#5: Special Guest Rhiannon Harries: Allergens Part 1 - Managing Food Allergies: Dining Out and Traveling Safely 24.05.2023

Hello from the other side of the pass! In today episode our hosts give you the full run down on allergens in hospitality. In this part our host Ruth Baker talks to a fellow professional in food safety who personally deals with having allergens.

#4: What to Expect When the Inspector Calls: Preparing for EHO Visits in Hospitality 17.05.2023

Hello from the other side of the pass! In todays episode our hosts, Lucy and Ruth, will talk you through a visitation by your EHO and what to expect. Having worked as an EHO, Ruth Baker has a lot of unique experiences and valuable insights to offer to you, our listener.

#3: Wellbeing in Hospitality: Prioritising Mental Health and Staff Welfare 10.05.2023

In this episode our hosts, Lucy Branson and Ruth Baker jump right into another hot topic in the sector: Employee Wellbeing in Hospitality.

#2: Cost of Living Crisis 03.05.2023

Hello from the other side of the pass! In this episode our hosts, Lucy Branson and Ruth Baker Jump right into the hottest topic in the sector right now; cost of living crisis

#1: Introduction 03.05.2023

Hello from the other side of the pass! In this first episode our host introduce themselves. Lucy Branson, hospitality entrepreneur and Ruth Baker, ex Environmental Health Officer turned Food Safety Consultant share their backgrounds and on-going careers in the sector.

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