Service Business Talks with Fexingo: Consulting, Agencies, and Professional Services

A growing number of professional services firms are investing in private cloud and dedicated data centers. Lucas and Luna examine the economics driving this shift, from client data sovereignty demands to the massive margins on compute-heavy consulting. They break down how firms like Accenture and Deloitte are positioning themselves as infrastructure providers, not just strategy advisors. Along the...

Episode 6 of Service Business Talks with Fexingo explores why top consulting firms like McKinsey, BCG, and Deloitte are quietly hiring anthropologists and ethnographers. Lucas and Luna unpack how the rise of 'deep customer insight' is reshaping consulting deliverables—moving from data-heavy decks to behavioral narratives. They look at the specific case of BCG's partnership with a cultural anthropo...

Episode 5 of Service Business Talks with Fexingo dives into the quiet revolution in consulting pricing. Lucas and Luna explore how firms like Eden McCallum and Axiom Consulting have moved away from the traditional billable hour to flat-fee and value-based models. They break down a real case: a mid-size strategy consultancy that switched to fixed-price engagements and saw client retention jump 22%...

Episode 4 of Service Business Talks with Fexingo. Lucas and Luna examine a counterintuitive trend: consulting firms spinning off a unit, only to buy it back years later at a premium. They anchor on the 2023 case of KPMG selling its U.S. restructuring practice to private equity, then reacquiring it in 2025 for 30 percent more. Why? The hosts unpack three economic drivers: talent retention via carri...

In this episode of Service Business Talks, Lucas and Luna explore why Boston Consulting Group acquired the iconic design consultancy IDEO in 2025. They dive into the strategic logic behind the deal: how BCG is betting that design thinking and business strategy are converging, and what this means for the future of professional services. Lucas explains the numbers, including how IDEO's roughly 700 e...

Lucas and Luna break down the economics of McKinsey's premium pricing, focusing on the firm's 2025 average engagement value of $2.3 million. They explore what clients actually get: access to curated partner networks, alumni pipeline advantages, and a near-zero failure rate in implementation phases. The hosts contrast McKinsey's model with boutique strategy shops like OC&C and Kearney, using real n...

In this first episode of Service Business Talks, Lucas and Luna examine a single striking number: Deloitte's 15 percent consulting revenue growth in fiscal 2025. They unpack how the Big Four firm pulled it off through a mix of AI service lines, strategic acquisitions like a midsize data analytics shop, and cross-selling to existing audit clients. The conversation drills into what that growth reall...