Hospitality Leadership Podcast - Restaurant and Hotel Leadership.

A special message from Andy. PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast! Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and lo...

Hospitality leadership is something that has been in the spotlight over the last 12 months - more than previously. With the reduction in labour supply to the hospitality industry, we are now turning our focus to attracting and retaining our people and we will not achieve that without great hospitality leadership. In part 2 of my chat with Michelle Moreno, a passionate hospitality leadership coach,...

Our hospitality industry has had (and still is having) its toughest lesson in resilience, but as hospitality leaders and owners, we know we need to be resilient - that's in the job description. However, our job, as part of hospitality leadership is also about how we can support our teams and help them become more resilient. In today's episode, I am joined by Michelle Moreno, Founder of Q...

Students and remote workers have traditionally used coffee shops and cafes as workspaces, but now other hospitality businesses are getting in on the act. Join me in this conversation as I chat with Beckie Jones from Reef, about how hospitality businesses can attract people to work from their premises - and make more money too. Book Your Place On Our Next Live Webinar Here! PartnersThank you for su...

If there is one thing that people often overlook in hospitality, its having a comprehensive set of systems and processess fully documented and ready for our people to use. It is one of the cornerstones of great leadership but there are many more benefits that come from having systems in place. Getting you, the owner, time back for yourself is a big plus. Too many owners are stuck in their business...

In the hospitality industry, we know all about dealing with adversity. The pandemic railroaded our industry more or less overnight. Then inflation and the cost of living is something else we need to deal with in a time where we expected a post-restriction boom. Whilst those were, and are, extremely trying times, today's guest, Daniel Wolfe and his team have dealt with an additional level of a...

Running a coffee shop is not a straightforward job. There are so many elements to think about, both day-to-day operational matters to longer-term strategic thinking. That becomes an even bigger task when you grow to multiple sites and are tasked with concerns for a larger company. Thats why I have brought Mike Lenda back onto The Cafe Hustle to talk about all the challenges he faces as CEO of The...

In Hospitality, we know that some businesses are struggling to attract new team members, something which is made worse if your business has higher than expected staff turnover. That is why we need to be very intentional about how we hire and retain our people. Your employee experience, including the interview process, has an impact on your retention of your people. Today, Author and talent aquisit...

In today's digital age, we can't run our hospitality businesses without some element of technology coming into play. We can't avoid it, and neither should we. Whether it is your POS, mobile ordering or employee scheduling solution in your coffee shop, there is no doubt they help us to run our business better. That being said, we must use tech solutions that work with one another, no...

Hospitality being a tough industry to work in, is nothing new. That is the way that it always has been and, likely, always will be - but that doesn't mean that we have to struggle through. In the first instance, there are ways we can make it easier for ourselves and our employees. Secondly, we can also help our people deal with what we can't mitigate - making it easier for them. Join And...

In this, the second and final episode in support of Hospitality Rising, we feature their interviews with Tom Kerridge and Thomasina Miers, undertaken by Kieron Bailey and Matty White. In this episode, Tom talks about the impact of vacancies on the industry, how hospitality is a way of life, and how we must inspire the next generation of hospitality employees. Thomasina talks about how the hospital...

As hospitality business owners, you will likely have encountered the dilemma of that amazing team member - but their attitude stinks. Whether you are in a coffee shop, cafe, restaurant or even hotels, you know that how our teams show up impacts the experience that our guests have. In this episode, I walk though how we can approach that one employee who is amazing at their job but are unable to ali...

We have discussed it many times on The Cafe Hustle, but the hospitality industry is generally experiencing a staffing crisis. An apparent shortage of people entering the industry worldwide is putting strain on businesses and their employees. This is where Hospitality Rising comes in. In essence, Hospitality Rising is a campaign focused on changing the image of hospitality as a career, and I am del...

Marketing is one of the trickier areas of leading your hospitality business, as what is best to do keeps changing. However, since forever, the human species have been drawn to stories. Gone are the days when you could post a picture on social media of one of your menu items and expect people to want to come and visit your business. That's what everyone does these days. So it's stories th...

Today we chat with Michael McFall of BIGGBY Coffee about his journey from barista and co-founder to now being the Co-CEO of a huge coffee shop franchise. We chat about some of the big hospitality lessons that Michael has learnt in growing his business to the point of franchising. We also talk about the realities of running a franchise business and some of its unique challenges. We also discuss Mic...

The one thing we can never get back is time - we can only be more efficient with how we use it. Running a coffee shop or other hospitality business adds additional challenges as we run around fighting fires most of the day. It doesn't have to be like that. With a few intentional practices, you can safeguard your time, and I focused on the things that matter in your coffee shop. Sarah Reiff-He...

Today we welcome Thomas De Garnham onto the podcast. Thomas is the Co-Founder and Head Roaster of Fireheart Coffee, and in this episode, we talk about the importance of selecting the right coffee and also paying above fair trade price and the impact this has on the farming communities that rely on our industry. We also dig into customers' expectations now around sustainability and why sustain...

Brandon Neely is a serial entrepreneur, Profit First and Bank On Yourself Professional, and the co-host of Wealth Wisdom Financial Podcast with his wife and business partner Amanda. He and Amanda founded and managed Overflow Coffee Shop from 2008 through 2018. They then sold the business and began Wealth Wisdom to help people and businesses better manage their finances. They learned much about wha...

We all have to deal with reviews from customers from time to time - both good and bad. But the real power is in how we deal with the information they provide. It's important to note that in the coffee shop industry our customers, more often than not, will vote with their feet. They will just go somewhere else with their business. So when someone provides any feedback, we must treat this like...

In part 2 of my chat with Scot Turner of Auden hospitality, we turn our focus to our people and the impact we have on them as leaders. If you missed Part 1, make sure you head back and catch that. We talk about how our workspaces impact on their wellbeing and discuss the positive change that we as owners or managers can have by being mindful of our actions. We discuss;How we can create an advantag...

In today's episode, we chat with Scot Turner of Auden Hospitality which is all about supporting the success of hospitality businesses. We chat about how putting people first is key to realising success in your hospitality or coffee shop business. We also look at some of the lessons Scot has learnt through his extensive experience in hospitality and how widening your viewpoint when analysing d...

In this second part of my episode with James Gray, Founder of Barista & Co, we chat about the innovative approach to their workspace, which allows a greater connection with their local community and we also touch on the benefits and relationships they build working with their wholesale partners.www.baristaandco.comPartnersRotaCloud - the online rota and people management platform. Gone are the...

How we show up as leaders and owners has a huge impact on the overall performance of our coffee shops. That’s why I have brought Timmy Gallagher of Evolute Performance Coaching onto The Cafe Hustle to talk all about mental fitness and the important role that plays for any business person.https://evoluteperformance.com/PartnersRotaCloud - the online rota and people management platform. Gone are the...

If you are interested in my long-awaited one-on-one coaching, group coaching or leadership courses, email me at andy@thecafehustle.com. I am only opening up 8 spaces at the end of this month so drop me an email directly for more information. EpisodeYou probably wonder why I often share tips and strategies around leadership in your hospitality - it affects EVERYTHING in your business, that's w...

This is Part 2 of my chat with Henry Ayers of The Gentlemen Baristas and Adam Pagor of Grain & Hearth. In this episode we continue the conversation and in particular, talk about mental health and its impact on the industry. The Gentlemen Baristas InstagramGrain & Hearth InstagramPartnersRotaCloud - the online rota and people management platform. Gone are the days of juggling shifts and ava...