Hospitality Leadership Podcast - Restaurant and Hotel Leadership.

Leadership hasn't changed. It certainly hasn't changed in the restaurant or hospitality industry. What has changed is that people are now more aware of what good leadership is - and they demand it. In this episode, I share with your some strategies to help you better lead your people and explore the one cost that could really increase your leader's abilities to achieve your goals. J...

The world changes almost daily, creating a challenge for restaurant and hospitality businesses. We must adapt and movie with the world in almost every aspect of our business, including our brand identity. Today, I sit down with Daniel Spinath, Founder of Crepeaffaire, as we talk about what it takes to stay relevant as a brand in an ever-changing environment. We chat about;The importance of adaptab...

Join The Hospitality Leadership From Scratch Program Here - and get a one-time-offer of 50% off! WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business. Check out RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​If yo...

Self-awareness is a crucial trait for any leader, not just those in hospitality. But why is it so important and what can we do to be self aware, and what are the benefits. Join me on this episode as we explore the reason why you and your colleagues should be focusing on improving your self-awareness. WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you...

Selling in the restaurant or hospitality industry isn't something we like to admit that we do. But we must do it! The important point is that we must do it, without it coming across as if we are trying to sell. We have to intertwine it with the overall guest experience. Join me on this episode as we explore how you can help your team generate more income for your business. WANT TO WORK WITH A...

Check out part 2 of this episode, where we explore some additional areas where leaders in the hospitality industry can learn from the great man himself, Ted Lasso. WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business. Check out RotaCloud: Find out how to transform your people management and give your management te...

Sales is traditionally thought of as a dirty word, particularly in the people-focussed restaurant and hospitality sectors. But that needs to change. You need to change. If you dont want to sell as a business, then you aren't in a business. You are just hoping people will come and buy from you. In this episode, I am joined by Author and Sales Coach, Mandi Graziano as we dig into how to sell as...

Ted Lasso is a beloved comedy show about an American football coach brought in to coach a soccer team, but how does this translate to the hospitality industry and restaurants? If you watch the show, you will know that there are so many leadership lessons and, with series 3 now airing on Apple TV+, I though we could talk about some of the ways you can learn real leadership lessons from Ted. Join me...

Workload is a big factor in the hospitality industry. We have a reputation that working in a restaurant or coffee shop is a route to being overworked. But we must change this reputation. Its why we don't have many people wanting to work in hospitality right now. But you can make a change. In this episode I share some ideas for how you can monitor the workload of your people. RELATED: How Work...

EPISODE 200!Do you want to get the absolute maximum out of your employees? The best way to do this is not to try and get their maximum from them every single shift. Would you expect a car to run at the red line daily and not need regular maintenance? Your team are no different, so it is essential as a leader that you manage their workload and prevent them from red-lining. It's the way you wil...

Leveraging software in the restaurant and hospitality industry is a key part of our overall strategy, but how can you use it to improve your guest and employee experience? Join me as I explore how our two show partners, RotaCloud and Espressly, can help you do just that and give you some ideas of how you leverage software in your business to make people's lives easier. RotaCloud.com​Espressly...

Is leadership in the restaurant and hospitality industry like leading in other sectors? For the most part, the leadership skills we learn are relevant to the hospitality industry, but there are some key considerations we need to make in hospitality in particular. Join me as I share some of the key areas that are often overlooked when it comes to the leadership in hospitality, in particular when it...

How much do we in the restaurant and hospitality business rely on our local communities? Many of you will know that they are extremely important, in the shape of both customers and also labour supply. Today I am joined by hospitality expert, Rocco Bova, as we chat about the social impact that our industry and how his new venture, My Humble House is flipping the business model of the hospitality in...

We all know the restaurant and hospitality industry is struggling right now when it comes to attracting and retaining people. But we, as leaders, must acknowledge that we have a massive responsibility to change that. Whether we like it or not, the way we lead now has a huge impact on the industry moving forward. Today, I am joined by Chef Jensen Cummings, Host of the Best Served Podcast, Restauran...

In this episode of the Hospitality Leadership Podcast, Matt Rolf joins me to talk about the importance of leadership in the restaurant and hospitality industry. Matt shares his insights on why leadership is crucial for creating a positive guest experience and achieving long-term success in the industry. He discusses the challenges that hospitality leaders face, how we can create a sustainable busi...

In this podcast episode, I explore the changes in the workplace, particularly in the hospitality industry, as a new generation of workers comes in. Our industry needs to attract and retain young workers, mostly aged between 18 and 25, by leveraging social media platforms like Instagram, Snapchat, and TikTok, making sure everything is mobile-friendly, offering flexibility, growth opportunities, and...

Many of us accept that the how we recruit in the restaurant and hospitality industry has changed. Since the pandemic, we are seeing lower applicant rates and higher turnover figures. All of this impacts upon your business and its future. Today I am joined by Dan Hudson, Founder of GiGl as we talk about some of the barriers to applicants and how we can work to overcome them. We also chat about how...

Decision making in the restaurant or hospitality business can be quite a lonely one for a leader. Often it is one person who identifies a problem and crafts solutions - and it is usually the same person who is tasked with implementing that decision. Now is the time to tap into more information and make better, more robust decisions in your business, where everyone has the chance to input. CULTURE...

Traditional supply chains dominate our supply of goods in the modern world - but does that mean they suit how we operate our restaurants or coffee shops in a modern world? They certainly don't always work out for our primary producers. Richard Mattis of Wise2Coffee.com joins me to talk about his campaign to get more benefits to the primary producers, who, in many cases, without which we could...

If I said that I knew of a way you could improve the performance of your business, what would you say? Specifically through improving your performance? Well in this episode, I follow on from my chat with Kieron Bailey and talk about the power of coaching and mentoring and how it truly can help you maximise your own performance but also the performance of your people. CULTURE CHANGE ACCELERATOR COH...

Do you fully understand what a coach or mentor does for you and your restaurant or hospitality business? Do you appreciate the true value of working with a coach or mentor? Do you even know how you go about finding one? Well Kieron 'The Boy' Bailey is on hand in today's episode to discuss the wonders of the hospitality industry, the importance of coaches and mentors and how Otolo ca...

Pressure - anyone in the restaurant or hospitality industry knows that this is a part of every shift. But do we need to let it impact on how we lead and interact with our people? No! By putting a bit of groundwork into preparing, we can continue to lead our people effectively through the toughest of shifts. CULTURE CHANGE ACCELERATOR COHORT ENTRY IS LIVE!If you want the skills, tools and strategie...

Getting into the groove of our social media production can be difficult, especially where we have so many competing priorities just to keep the business operating, right? Who knows this feeling? In this episode, which we follow on from our episode with Jasmine Mitchell, we look at some strategies for simplifying your social media production for your coffee shop, restaurant or hotel. RELATED: Time...

Many of us have worked in a culture in a restaurant, hotel or other hospitality business that isn't best for us- bordering on toxic (or maybe actually is toxic).There are things you can do, though, to insulate yourself and your team from a wider, problematic company culture. Join me as we explore some strategies for dealing with toxic company cultures. CULTURE CHANGE ACCELERATOR COHORT ENTRY...

How many restaurant or hospitality business owners struggle with keeping up with their social media accounts whilst also running their business? I can imagine we have all been there. I know I have. In this episode, I am joined by Jasmine Mitchell, owner and founder of J Carmel's Bakery. Building both a successful bakery business and Instagram following, Jasmine shares some great tips for gett...