Brave UX with Brendan Jarvis 🇺🇦

What research problems can analytics help you to solve? How can you avoid biasing quantitative data? And, is there any reason to return to moderated in-person testing when COVID-19 is over? Luke Hay shares with us his perspectives on those questions.   Luke is the User Research Director at Fresh Egg, in Brighton (UK). He also consults privately. As someone with a keen appreciation for analytics in...

What is the essential ingredient for effective research? How can you approach difficult conversations with team members? What is the difference between having empathy and sympathy for users? Phil Gordon shares his thoughts on those questions and more, in an episode that’s a must watch if you’re managing (or about to manage) other UX researchers.   Phil is a Product Insights Manager at Spotify in N...

How can we present our work more effectively? Why is it important to think critically about categories? And how does a lack of diversity lead to poor design decisions? Donna Spencer sheds light on those questions (and many more) in this fun yet serious dive into UX, IA and design culture.   Donna is an author, mentor, international speaker and independent consultant, with over 20 years of experien...

How can UX researchers best help product managers? Is UX research under threat by automation? And what on Earth is a ‘punty’ in a usability test? David Hamill sheds lots of light on those questions and many more, in this straight-talking interview.   David Hamill is a UX consultant, coach and strategist, with 17 years of experience in usability and user research. Joining Skyscanner, when it was an...

Where does good design live? What is the biggest mistake UX researchers make? Why isn’t it a UX researcher’s job to understand users? Dr. David Travis answers those questions and many more in this deep-dive into the past, present and future of UX research.   David Travis is a researcher, strategist, and educator with over 30 years of experience in the fields of human-factors, usability and user ex...

What are some common misconceptions about UX research? How do you get stakeholders on the same page? And what to do about the tension between product management and research? Get answers to those questions and more, in a wide-ranging conversation with Dr. Elizabeth Allen.   Elizabeth Allen is the Founder & Principal of Brazen, a UX research and training consultancy based in Toronto, Canada. She ho...

How do you build trust in user research? What are the challenges of running collaborative studies? And what do you tell a product team when a tester falls asleep? Hear how Steve Bromley went from studying history to becoming one of the UK’s leading user researchers.   Steve Bromley is a UX researcher, consultant, author and educator. He was a lead user researcher at Playstation, where he worked on...