Booked Solid: The Home Service Growth Podcast

Many contractors treat every inbound call the same and lose jobs because intake is slow, inconsistent, or unfocused. This episode teaches a tight, empathetic five-question intake you can train your team to use in under 10 minutes. You’ll hear a relatable field example, learn the exact five questions (symptom, urgency, budget cue, site access, preferred time window), and get simple rules that conve...

Most missed-call recoveries try a single follow-up and give up. This episode teaches a tight, repeatable play that wins the race for homeowners: the Priority Ringback. You’ll get a plain-language explanation of why a near-immediate second attempt (a focused ringback) plus a short SMS offering a ‘priority waitlist’ and a one-click self-schedule link recovers callers who otherwise contact competitor...

Most missed callers are still warm — they just need a low-friction way to commit. In this episode Jeff walks through a practical, repeatable system that uses an immediate SMS soft-hold (no deposit, short time window) combined with a two-slot offer to lock in intent and buy time to follow up. You’ll hear a short real-world scenario contractors will recognize, learn the psychology behind why a low-e...

Many contractors overlook the easiest pile of recoverable leads: the call history on their Google Business Profile. This episode walks through a practical, repeatable 10-minute daily system that turns GMB call logs into booked appointments. Jeff explains how to find and export call data, triage missed numbers by urgency and intent, use two short outreach templates (call + SMS), and track recoverie...

Most owners focus on phone intake, but the biggest underused booking channel is your technicians. This episode shows how to turn ordinary field visits into predictable new bookings with two low‑effort tactics: a quick 30‑second qualification the tech uses on‑site, and a short, time‑limited post‑visit offer that creates urgency and trust. You’ll hear a realistic scenario contractors see every day,...

Many home service businesses treat after-hours calls as voicemail and lost revenue. In this episode Jeff walks through a practical, low-cost system to capture caller intent after hours and convert those leads into booked jobs without adding office staff. You’ll hear a short scenario—a late-evening leak call that turned into a competitor’s job—and the simple mindset change that fixes it: treat afte...