You've Been Heard

You've Been Heard

Having a seat at the table. Nice. Being heard? Nicer. For decades, IT leaders have been the backbone of defensible business growth, solving problems that could cripple a business often before anyone noticed. We know this world. The late nights. The firefights. The impossible deadlines that somehow got met. IT Professionals don’t just fix. They fortify. They’re the frontline heroes fighting an improbable battlethriving where others break,armed with a resilience the strongest military leaders consider simply another day safeguarding the world. When things get rough, you’re indispensable. When ev...

Author

You've Been Heard

Category

Technology

Podcast website

www.youvebeenheard.com

Latest episode

Jul 2, 2026

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Episodes

242- Surviving an IT Crisis and Leading a Successful Cloud Migration – Will Perazzo 13.12.2023

Will Perazzo Will Perazzo is Director of Information Technology at Yonkers Contracting Company, a major construction firm based in Yonkers, NY. He has led efforts to modernize IT infrastructure and services, including migrating the company’s systems to the cloud after an IT crisis. Will is passionate about using technology to drive business outcomes and values developing his team’s skills. An inno...

241- Digital Renaissance: How James Huval is Leading Manufacturing into the Future 11.12.2023

James Huval James Huval is the Director of Information Technology at Johnstone Supply-The Petit Group. He leverages 15+ years of experience to drive innovation and partnerships. James previously led technology modernization with limited resources at St. Martin’s Episcopal School. He has secured systems and investigated threats at LSU. Earlier roles included web development, systems administration,...

From Mainframes to Virtualization: Tracing IT Evolution with Industry Veteran Gary Maynard 10.12.2023

Gary Maynard Gary Maynard is an IT industry veteran with over three decades of experience spanning roles from IT operator to director. His career has given him broad exposure to a wide range of platforms and technologies including mainframes, client-server architecture, virtualization, cloud computing and more. He currently serves as Director of Information Technology at Crowther Roofing and Sheet...

240- The Power of ITSM: A Conversation with David Cole 08.12.2023

David Cole With over 13 years of experience, David Cole is passionate about IT service management and its impact. He has held various roles in IT service delivery, including Internet Support Specialist at AT&T, Service Desk Analyst and Lead at enpro Industries, and now IT Director at RadSource Technologies. David focuses on building collaborative teams, gathering metrics, and providing excelle...

239- Lessons in Change Management: How Lee Goodrich Went from Engineer to IT Leader 07.12.2023

Lee Goodrich Lee Goodrich is an IT leader with over two decades of experience driving large-scale SAP implementations. Beginning her career as a chemical engineer, Lee quickly demonstrated a knack for solving business problems with technology. She led cross-functional teams to successfully deploy ERP systems across manufacturing, finance, and other functions. Lee’s passion for listening, collabora...

238- Leading with Heart and Delivering Results: Dan Roberts on IT Leadership 05.12.2023

Dan Roberts Dan Roberts is a sought-after IT leadership advisor with over 30 years of experience developing leaders and teams. His firm coined the term “Developing the Human Side of Technology” in 1984. Dan believes there’s never been a better time to be in IT and has mentored thousands of CIOs on elevating the profession. Through his podcast Tech Whisperers  ( https://www.ouellette-online.com/tec...

237-Manufacturing’s Digital Renaissance: How Tom Ferrucci is Transforming IT 01.12.2023

Tom Ferrucci As CIO of Natco Home Group, Tom Ferrucci spearheads digital transformation with a customer-centric vision, aligning processes and pushing innovation to gain insights and address needs. With over 35 years of experience, he leads developers, analysts, administrators, and more in an active IT department overseeing centralized data centers supporting global sites. Tom’s extensive backgrou...

236- Croissants and Cybersecurity: A Tasty Chat with IT Pro Thomas Ostapiej 28.11.2023

Thomas Ostapiej Thomas Ostapiej is an IT professional with over 20 years of experience. He currently serves as IT Manager at International Delights, a New Jersey-based commercial bakery, where he has worked for the past 8 years overseeing their systems and technology. Thomas began his career working for a nonprofit before transitioning into IT and honing his skills in networking, security, infrast...

235- The Ins and Outs of Implementing EHR Systems: Deyoun Johnson’s Journey 27.11.2023

Deyoun Johnson Deyoun Johnson is an accomplished IT Director with over 20 years of experience in software development, IT project delivery, and management. He is proficient in leading IT operations including regulatory compliance, clinical information systems analysis, EMR training, business administration and customer care. Deyoun is currently the Director of IT at Clearwater Cardiovascular Consu...

234- From Social Outcast to Director: How Ted Assur Moved Beyond Toxic IT to Lead with Empathy 21.11.2023

Ted Assur With over 25 years of experience, Ted Assur has worn many hats across industries – from developer and DBA to manager and director. Early fascination with leveraging tech drew him to computers, but toxicity in IT culture led him to embrace customer service and empathy. He advocates moving from commodity specialist to indispensable generalist, shadowing business roles, and solving users’ p...

233- Becoming an IT Leader: Douglas Camin on Building Trust, Managing Crises, and Driving Innovation 20.11.2023

Douglas Camin Douglas Camin is an experienced IT leader who currently serves as CITO for Coordinated Care Services, Inc. (CCSI). He has a track record of using technology to drive business transformation and innovation. Douglas holds a Bachelor’s degree in Computer Science and is passionate about mentoring emerging IT leaders. Known for his calm demeanor during high-pressure situations, he emphasi...

232- Demystifying IT in Remote Montana with Josh Kitchen 16.11.2023

Josh Kitchen Josh Kitchen is the owner of Mountain View IT, a full-service IT company based in Anaconda, Montana. Josh became passionate about helping others through technology after witnessing older ranchers in his community struggle with modern systems. This led him to start his own business aimed at providing individualized technical support to rural residents and businesses. Prior to starting...

231- Embracing Failure and Learning from Mistakes with Steve Cole 15.11.2023

Steve Cole Steve Cole is an IT manager at Klingspor Abrasives USA, where he oversees IT operations for the company. Steve has a lifelong passion for computing and got his start programming on a Commodore 64 as a child. He reluctantly entered the IT field at the urging of his brother despite concerns about losing his hobbyist zeal. Now as an IT leader, Steve still retains that tinkering spirit alon...

230- The Humble Tech Trailblazer: Dakota Bates on Leadership, AI Risks, and Compassion 14.11.2023

Dakota Bates Dakota Bates is an IT Manager at SCS AI Corp. With experience spanning help desk, system administration and management, Dakota brings a broad and pragmatic lens to technology topics, with experience spanning help desk, system administration, and management. He has demonstrated a knack for forging strong connections in the workplace and passion for continuous learning. Dakota sees comm...

229- Building the Future: How Mike Infinger is Revolutionizing Construction with Technology 13.11.2023

Mike Infinger With over 20 years in construction information technology, Mike Infinger brings a wealth of knowledge to his role as Director of IT at Clancy & Theys Construction Company. His passion for coordinating teams and deploying solutions that enhance efficiency has guided top general contracting firms through complex builds. Mike champions emerging tech like VR/AR while valuing the nimb...

228- Rich Marchetti on AI, the Future of Tech, and Choking People Out 10.11.2023

Rich Marchetti Rich Marchetti is a leading expert in artificial intelligence, with over 10 years of experience driving AI initiatives. Currently the IT Director at Seagate Development Group, Rich focuses on leveraging AI to boost productivity and harness the technology’s tremendous potential, while carefully managing risks. His passion for AI is matched only by his lifelong interest in space explo...

227- From Cockpits to C-Suites: Lessons in Leadership from Air Force Pilot Cliff Rich 09.11.2023

Cliff Rich Cliff Rich brought over 20 years of military leadership experience to civilian roles at Cardinal Health, including managing a 120-person IT team. As an Air Force pilot, he flew helicopters and aircraft while taking on staff and command positions. Cliff leveraged his background to transition to IT and HR, starting in mergers & acquisitions before moving into project management and le...

226- R.C. Johnson: Incubate a Multitude of Ideas for Maximum Business Impact 07.11.2023

R.C. Johnson R.C. Johnson is an accomplished engineering leader skilled at rapidly building and scaling innovative products that drive business success. At Indeed, he created an internal “venture capital” model that resulted in over 60 concurrent innovative projects and 9-figure revenue wins. R.C. excels at aligning engineering with business goals, launching products users value, and coaching team...

225- Inside the Mind of an IT Leader: A Conversation with Benny Jones 06.11.2023

Benny Jones Benny Jones is an accomplished IT executive and technologist with over 20 years of experience. Currently Vice President of Technology at Huddle 3 Group, Benny provides IT leadership across a portfolio of companies specializing in software, HR, consulting and recruiting. His comprehensive expertise spans infrastructure, security, business continuity, cloud platforms and more. Earlier in...

224- Securing Your Business in an Increasingly Connected World with Jace Randolph 03.11.2023

Jace Randolph Jace Randolph is a seasoned IT security professional with over 15 years of experience spanning various industries. After an unethical start as a black hat hacker, he now leverages his expertise in ethical hacking and social engineering to strengthen security for businesses. Jace is currently the Director of IT at Western Steel Buildings. Securing Your Business in an Increasingly Conn...

223- Navigating the Waters of IT with Marine Scientist Turned Tech Leader Chris Shumaker 01.11.2023

Chris Shumaker With over 20 years of experience, Chris Shumaker is an IT leader focused on strategy, security, and delivering value. He began his tech career after pivoting from marine science research, proving his ability to adapt and chart new courses. He has led IT teams, managed high-profile projects, and overcome major crises like ransomware attacks. Chris believes in taking a big picture app...

222- How Jacob Scagliotti Went from Desktop Support to Director of IT 31.10.2023

Jacob Scagliotti Jacob Scagliotti is the Director of IT at Don Chaplin Equipment Company. With over 25 years of experience in the IT industry, Jacob has worn many hats from help desk technician to operations manager. He has a passion for technology and efficiency, seeking to streamline processes through automation and optimization. Though his career has taken him from New Mexico to California, Jac...

221- The Past, Present and Future of Enterprise Infrastructure with Rick Nolan 27.10.2023

Rick Nolan Rick Nolan is the Director of IT at United Structural Systems, overseeing technology strategy and infrastructure. With over 20 years of experience spanning engineering, infrastructure architecture, and leadership roles, Rick provides valuable insights into infrastructure’s evolution. His career began in Dell’s technical support program, equipping him with strong foundations in troublesh...

220- From IT Leader to Storyteller: How Richard Lowe Jr. Found His Passion as The Writing King 25.10.2023

Richard Lowe Jr. Richard Lowe Jr. is an experienced IT professional turned ghostwriter and book coach. After over 30 years leading IT teams, Richard made an unexpected career change, driven by his desire to pursue writing and help others bring their stories to life. He has ghostwritten over 60 books across diverse genres and takes pride in capturing clients’ unique voices. Richard continues to lev...

219- Keep Calm and Communicate: Andrew Landers on Being an Effective IT Leader 23.10.2023

Andrew Landers Andrew Landers’ passion for technology started early and led to a degree in computer networking. His 6+ years refining technical skills across education, enterprise, medical, construction, and automotive sectors provided diverse business knowledge. As IT Manager at Speer Mechanical since 2023, Andrew is the sole IT representative for 250 users. With a growth mindset and calm demeano...

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