Your Hospitality Moment that Mentors

I really needed a mentor to coach me through this situation because I am sure I handled it all wrong! I was angry when I walked into one of our guestrooms that was occupied by a group of little girls and the birthday girls' mom. The mom had allowed them to get fingernail polish all over the room!

Who manages lost and found at your hotel? Is there a policy in place? Following the policy may result in prize possessions!

I remember this day like it was yesterday. . .I was going over the hotel's financials at the Owner's Meeting! I had to explain why we had spent thousands of dollars on, yep, Hot Chocolate! What a day!

Opening a hotel as the General Manager, you tap into your strengths but also uncover your weaknesses! I will share with you one of my uncovered weaknesses.

WELCOME to another INTERVIEW EDITION with Guest Jill Woods! Wood's Bio: Currently Dual Director of Sales for Aimbridge Hospitality in the Indianapolis Downtown market representing the Courtyard by Marriott at the Capitol and the Residence Inn on the Canal. The last 10 years I was blessed to work with the best in hospitality at the Residence Inn - Fishers, as well as Regional Sales for Extended Sta...

Listen to how the security staff of this hotel forgot how to silence the fire alarm!

In the hospitality industry, a smile is a part of your uniform! So, when a candidate doesn't give one in the interview process, you have to wonder if they are good for your Hotel.

Sometimes, there's just no way around it. . .you have got to terminate someone, even via text message! Seriously, this episode is about following proper procedures when it comes to managing the company's money.

Encountered a homeless woman whom I treated with friendly and professional hospitality service.

I remember leaving the hotel after working the midnight shift, equipped with my pager and personal cell phone. I would say to my team "Page me if you need anything."

WELCOME to my new INTERVIEW EDITION with Guest Jill Woods. Wood's Bio: Currently Dual Director of Sales for Aimbridge Hospitality in the Indianapolis Downtown market representing the Courtyard by Marriott at the Capitol and the Residence Inn on the Canal. The last 10 years I was blessed to work with the best in hospitality at the Residence Inn - Fishers, as well as Regional Sales for Extended Stay...

My name was changed from Hiller to Hitler and it was then, that I realized, it was time to take some pretty drastic measures to turn this hotel around.

This mentoring moment is about the importance of employee development.

I have surely made some mistakes in my life by not listening! Learn about one of those mistakes.

Do you remember your first MOD Shift at a hotel? I remember mine . . .

WELCOME to Part 2 of my 2-part series on Management Principles. In Part 2, I'll discuss the importance of doing "something" rather than "nothing" when handling guest issues.

I've learned over the years that EVERYONE is a VIP!

Learn how I used the bartering process to plan and execute a party my employees will never forget!

When you're a manager and you're helping your team out, is there anything you wouldn't do?

Learn about the incident at the last event I planned that put me into retirement! ** INCLUDES AD FOR A NEW HUMAN RESOURCES TEXTBOOK.

Having a Breakfast Attendant who won awards for her friendliness but not her cleanliness was a challenge. ** INCLUDES AD FOR CHOICE DNA.

WELCOME to Part 1 of my 2-part series on Management Principles. In Part 1, I'll discuss the importance of never leaving sheets in the dryer.

Our Executive Housekeeper shows us something that takes our Head of Security to identify! Then, we must decide what to do with it. ** INCLUDES AD FOR SOCIAL LABELZ!

WELCOME to Season 2! You've been told that your new employee has left her child in the car, in your parking lot.

This is my second story about shoes! But, this shoe story is about the importance of proper footwear for room attendants on the job.