Michele Kline and Stephanie Leger

WTF! Walk The Floors Podcast- All Things Hospitality Training

Education EN ↓ 167 episodes

Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” moments they have experienced throughout their careers and openly talk about it. We are committed to NE...

Author

Michele Kline and Stephanie Leger

Episodes

OOO Handcuffs & Un-Im-Pressed 30.03.2022 20:52

In this episode, hosts Michèle Kline and Stephanie Leger discuss work orders in the hotel guest room. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/a...

Yippie! Annual Review Time- Said No Manager Ever! 30.03.2022 19:51

In this episode hosts Michèle Kline and Stephanie Leger discuss Annual Performance Reviews. Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links: Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit me...

Turkey O.D. & Check yourself before you reck yourself 30.03.2022 31:30

Hosts Michèle Kline & Stephanie Leger discuss buffet mishaps and provide tips to hotel leaders on planning ahead for the Thanksgiving weekend. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Learn mor...

Rooms are newly remodeled With guest speaker Calvin Tilokee, CHLC 30.03.2022 34:53

In this episode, Calvin Tilokee, CHLC joins hosts Michèle Kline and Stephanie Leger to discuss the importance of keeping your websites and social media up to date. Company Links Calvin Tilokee https://www.revparblems.com/ Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Calvin Tilokee https://www.linkedin.com/in/calvintilokee...

When policies slip, it becomes a slippery slope! 30.03.2022 35:21

In this episode, hosts Michèle Kline and Stephanie Leger discuss their WTF stories on uniforms and when policies start to slip. Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn m...

The power of kindness! With guest speaker Kevin Clarke 30.03.2022 24:13

In this episode, Kevin Clarke joins hosts Michèle Kline and Stephanie Leger to discuss "Random Acts of Kindness Day" and our stories displaying the acts of kindness at the hotel. Guest Kevin Clarke Links Company https://bettertogethertravel.co/ LinkedIn https://www.linkedin.com/in/kevin-p-clarke-jr-7ba89138/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/...

Putting the"P" in pool for PEOPLE! With guest speaker Dave Campbell 30.03.2022 34:29

In this episode, Dave Campbell joins hosts Michèle Kline and Stephanie Leger to discuss Pool Operations and motivating the younger generation of employees. Guest Dave Campbell on LinkedIn https://www.linkedin.com/in/dave-campbell-80332540/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Lin...

More than just a spill & The verbiage 30.03.2022 10:39

Quick episode reviewing attention to details and being aware of your surroundings when talking aloud. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/a...

From playing Dr. Phil to kids lying about their age 30.03.2022 21:22

In this episode, hosts Michèle Kline and Stephanie Leger have Lonny Wolfe join to discuss housekeeping inspections and how sometimes we need to be Dr. Phil with guests. Guest Lonny Wolfe on LinkedIn https://www.linkedin.com/in/lonny-wolfe-8267b767/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Co...

The bash was trash 30.03.2022 22:40

In this episode, Michèle Kline and Stephanie Leger discuss their experiences with Banquets Department. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/...

WTF - What the forecast! 30.03.2022 21:04

In this episode, Michèle and Stephanie discuss their experiences with the holiday forecast and schedule. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.f...

Oregano vs Marjoran & In Da Room 30.03.2022 25:20

In this episode, hosts Michèle Kline and Stephanie Leger discuss mix-ups with garnishes and WTF moments inspecting rooms. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices....

Steps to fail & From tacky to safety 30.03.2022 15:19

In this episode, Michèle and Stephanie discuss from chairs to stairs. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/adchoices Hosted on Acast. See ac...

I saw the sign 30.03.2022 24:33

In this episode, Michèle Kline and Stephanie Leger discuss the importance of correct signage at the property. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaph...

Self-care ins't selfish with guest speaker Carlo Sidestam 30.03.2022 21:59

In this episode, Carlo Sidestam joins hosts Michèle Kline and Stephanie Leger to discuss mental health and taking care of your employees. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Carlo Sidestam https://www.linkedin.com/in/carlo-sidestam-59754112/ Michèle Kline https://www.linkedin.com/in/michelekline/ St...

International Women’s Day! With guest speakers Shondra DeLoach-Perea, MBA, Vice President of Field Services at IGT and Parminder Batra, CEO at TraknProtect 30.03.2022 38:20

In this episode, Parminder Batra and Shondra Deloach-Perea join hosts Michèle Kline and Stephanie Leger to discuss International Women's Day and break the bias. Connect with our guests on LinkedIn Parminder Batra https://www.linkedin.com/in/parminderbatra/ Shondra Deloach-Perea https://www.linkedin.com/in/shondra-deloach-perea-mba-622637b/ Connect with the hosts on LinkedIn Michèle Kline https://w...

It wasn't me 30.03.2022 23:04

In this episode, Michèle Kline and Stephanie Leger discuss their experiences with outside vendors and those WTF conversations figuring out whose job is it? Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/...