World Retail Congress

World Retail Podcast

Business EN ↓ 41 episodes

The World Retail Podcast is here. We have now taken the World Retail Congress content from beyond the stage to give you year round insight from retail leaders across the globe. Series One of World Retail Podcast, 'Disrupt or Be Disrupted' brings together retail leaders and industry experts to share their experiences and insights into today's challenging retail industry.

Author

World Retail Congress

Category

Business

Latest episode

Jul 8, 2026

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Episodes

Consumers: From Aging Boomers to Gen Alpha: Navigating Social Shifts and Consumer Trends​ 26.06.2025

In this episode of the World Retail Podcast, Niamh Stone, Programme Director for the World Retail Congress steps in for our usual host to explore the fascinating world of consumer trends and societal shifts. This episode, part of our special series with Deloitte, offers a comprehensive look at the forces driving retail's future. Join as we delve into the evolving landscape of retail, from the agin...

Consumers: The Shifting View of Data & AI to Enhance the Customer Experience 19.06.2025

Join this episode of the World Retail Podcast as we explore the evolving landscape of luxury retail with Alicia Samuel, SVP of Information Technology at Holt Renfrew. In this episode, Consumers: The Shifting View of Data & AI to Enhance the Customer Experience, we dive into how Holt Renfrew is leveraging data and AI to transform the luxury customer experience alongside Jennifer Lee, Vice-Chair and...

AI: Hype vs Reality - Disruption to retail business models with Alibaba 29.05.2025

Join me, Ian McGarrigle, on the World Retail Podcast as we delve into AI: Hype vs Reality - Disruption to retail business models with Alibaba. In this episode, I engage with Michelle Lau, Managing Director of France for Alibaba, and Matt Clark, Partner and Managing Director at Alix Partners, to explore how AI is transforming retail. Discover how Alibaba leverages AI to enhance B2B e-commerce, stre...

AI: Hype vs Reality - Leadership and change management in the new world with Falabella 27.05.2025

Join me, Ian McGarrigle, on the World Retail Podcast as I sit down with Enrique Ostalé, Chairman of Falabella and Catherine Brien, Partner and Managing Director at AlixPartners, to explore the realities of AI in retail. As part four of our series on AI: Hype vs Reality, we delve into Falabella's innovative use of AI across its diverse ecosystem, spanning financial services and retail. Enrique shar...

AI: Hype vs Reality - Navigating Retail’s Digital Minefield: AI, Cybersecurity, Privacy, and the Oversight Dilemma with Hanesbrands 22.05.2025

Join me, Ian McGarrigle, on the World Retail Podcast as we dive into the critical intersection of AI, cybersecurity, and retail. In this episode, part of our AI: Hype or Reality series, I sit down with Dr. John Apala, VP and Global Chief Information Security Officer for Hanesbrands Inc., and Megha Kalsi, Partner in AlixPartners’ cybersecurity practice. We explore the pressing issues of data securi...

AI: Hype vs Reality - Profitability and Productivity with Ocado 08.05.2025

Join me, Ian McGarrigle, on the World Retail Podcast as we dive into AI's transformative role in retail with Gabriel Straub, Chief Data Officer at Ocado. In this episode, part of our series "AI: Hype or Reality," we explore Ocado's pioneering use of AI in online grocery. Discover how AI has been integral to Ocado's operations, from optimizing supply chains to enhancing customer experiences. Gabrie...

AI: Hype vs Reality - Revolutionising the Customer Experience Across all Touchpoints with Fnac Darty 01.05.2025

Welcome back to another series of the World Retail Podcast! In series three, we are joined by AlixPartners to explore the impact and application of AI in retail. In Episode 1, we sit down with Olivier Theulle, Chief Ecommerce and Digital Officer, Fnac Darty, and Olivier AbtaN, Partner and Managing Director, AlixPartners, to uncover how AI is already reshaping every touchpoint of the customer journ...

Spotlight on Consumers: AKA Brands on Attracting the Next Generation 29.12.2024

In this new episode of the World Retail Podcast, Ciaran Long, CEO of AKA Brands joins us to talk about how the brands design and create for the next generation. From designing new physical concepts to making discovery easier than ever before, hear more about how the various businesses within AKA each deliver a unique and memorable experience to their customers.

Spotlight on Consumers: Mattel on Expanding with New Channels 29.12.2024

In this exclusive interview with Sanjay Luthra, EVP Managing Director EMEA & Global DTC at leading global toy company Mattel, World Retail Podcast dives into the ways in which the business is expanding to serve new customer groups through new channels and activations. Don't miss this exciting look at how Barbie and other Mattel toy products continue to inspire new consumers from across the globe.

Spotlight on Consumers: How American Eagle Understands Gen Z 29.12.2024

In this special episode, the World Retail Podcast welcomes Craig Brommers, CMO, American Eagle to discuss what Gen Z desire from the brands they engage with, how brands can act in powerful and memorable ways, and what retailers must do to stay high performing.

Disrupt or Be Disrupted: How ThredUp is disrupting the fashion model 02.08.2024

In this latest episode from World Retail Congress in our series: Disrupt or be Disrupted: the Six Trends Reshaping Retail, we talk to James Reinhart the Co-Founder and CEO of ThredUp the online resale platform for apparel about how his drive is to disrupt fashion and force the industry to embrace the circular economy.

Disrupt or Be Disrupted: How Fabletics is staying fit for success 02.08.2024

In this latest episode from World Retail Congress in our series: Disrupt or be Disrupted: the Six Trends Reshaping Retail, we talk to Ashley Kechter, Brand President and Michael Roth, VP of International at Fabletics who discuss how the brand has moved from a subscription model to incorporate omnichannel as it expands internationally.

Disrupt or Be Disrupted: How Zalando is navigating today's retail challenges 02.08.2024

In this latest episode from World Retail Podcast in our series 'Disrupt or be Disrupted', we talk to Andreas Roedl, Zalando's VP Fashion Proposition. Roedl explains how an original disruptor has learnt to respond to a fast-moving disruptive marketplace to stay on top.

Disrupt or Be Disrupted: Judith McKenna on how to navigate through today's challenges 02.08.2024

In this latest episode of World Retail Podcast in our series 'Disrupt or be Disrupted: the Six Trends Reshaping Retail', we talk to Judith McKenna, Walmart's former President and CEO of International who shares her insights into how the world's biggest retailer faced waves of disruption and remained on top.

Disrupt or Be Disrupted - WHP and the Rise of Multi-Brand Platform Business Models 02.08.2024

In this latest episode from World Retail Congress in our series on Disrupt or Be Disrupted: the Six Trends Reshaping Retail, we talk to WHP Global, one of the giants of the fast-growing brand licensing sector. Hear how the group brings its financial and retail power to revive great retail brands such as Toys R Us, Bonobos, G Star Raw and Anne Klein and generate $7 billion in global sales.

Disrupt or Be Disrupted - Secrets to Success with SHEIN: Navigating the Now-economy 02.08.2024

The first episode in the World Retail Congress series on Disrupt or be Disrupted: The Six Trends Reshaping Retail features SHEIN - one of the world's biggest retail disruptors and now established as one of the world's biggest fashion retailers. Hear how SHEIN applies its disruptive culture and leverages its powerful technology and digital expertise to operate a unique retail business model.

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