World Class Business Leaders Insights

In this episode, we take a closer look at the joint presentation by Marcel Hartmann, Head of Department at Diakonie Michaelshoven, and Julia Halilovic, Enterprise Account Executive at voize , from the event Digitaler Pflegebetrieb 2025 . The discussion reflects on key success factors for introducing artificial intelligence into everyday care operations, focusing on how AI can be implemented in a p...

In this episode, we take a closer look at Marc Stuerz's presentation from the event Digitaler Pflegebetrieb 2025 , where he explored how digital solutions can create measurable impact in everyday care operations. The discussion centers on key success factors for implementing digital systems in care facilities, the practical use of AI in the care environment, and how digital tools can support workf...

In this episode, we dive into Lea Schöpfel's presentation from the event Digitaler Pflegebetrieb 2025 , where she examined why digital billing in the care sector often looks good on paper but fails in practice. The conversation focuses on the gap between digital care documentation and actual reimbursement, highlighting where recognition processes break down, how inefficient systems create addition...

In this episode, we take a closer look at Jutta Geringhoff's presentation from the event Digitaler Pflegebetrieb 2025 , where she addressed how digitalisation can fundamentally improve HR processes in the care sector without increasing pressure on staff. The discussion focuses on strategic HR platforms, end-to-end employee lifecycle management, and how digital tools can support recruitment, onboar...

In this episode, we take a closer look at Jan Grineisen's presentation from the event Digitaler Pflegebetrieb 2025 , where he explored how early warning systems and targeted intervention strategies can significantly improve outcomes in out-of-hospital intensive care. The discussion focuses on the early identification of critical risk factors, structured communication between emergency physicians,...

In this episode, we discuss the presentation by Hannah Schwarz, Project Manager at Vereinigte Hospitien, delivered at the event Digitale Pflegebetrieb 2025 . Based on her session on telecooperation in inpatient care, the episode explores how video-based collaboration between qualified professionals and support staff can help address staffing shortages, improve care quality, and enable more flexibl...

In this episode, we discuss the presentation by Dirk Thorsten Vogel, Principal Director Line of Business Health at adesso, delivered at the event Digitale Pflegebetrieb 2025. Based on his session "Digitale Pflege 2035," the episode explores how digital tools are already reshaping daily care operations and what a realistic, technology-supported future of care could look like. The discussion reflect...

In this episode, we take a closer look at the joint presentation by Daniel Veldensteyn (Chief Development Officer at newcare) and Marc Heinrichsmeier (Account Executive at d.velop), delivered at the event Digitaler Pflegebetrieb 2025. The discussion revolves around how administrative processes in nursing and care organizations can be meaningfully optimized through digital solutions. Based on their...

Efficient care starts with clean, connected processes. In this episode, we discuss the presentation by  Carsten Kropp , Managing Director at Aiutanda , delivered at the Digitaler Pflegebetrieb 2025  event. His presentation focuses on how digital patient admission, mobile data capture, and seamless documentation can be integrated into everyday care workflows. It covers the digital collection of mas...

Digital transformation in healthcare only creates value when it works in day-to-day care. In this episode, we discuss the presentation by Andreas Horn-Fink , Head of IT Applications at Korian , delivered at the Digitaler Pflegebetrieb 2025 event. His presentation focuses on how digital tools and systems are already being used in daily nursing operations, how telematics infrastructure enables bette...

How can companies turn raw data into meaningful progress for their clients? In this episode, Adrian Grüner, Director of Sales Excellence at Neception, and Simone Brinkmann-Tewes, Head of Smart Data Engineering at WAGO, explore how data integration and transformation can become the foundation of genuine customer success. Based on their joint session at World Class Digital Transformation 2025, they...

What if customer feedback became your most powerful growth engine? In this episode, David Rissmann, Head of Strategy & Chief of Staff at flaconi, explains how companies can leverage data-driven feedback loops to create real value, for both customers and teams. Drawing from his presentation at World Class Digital Transformation 2025, Rissmann explores how advanced analytics and AI-powered insights...

How can companies industrialize their digital product creation without losing agility or innovation? In this episode, Dennis Hauser, CEO of brandcompete, and Dubravko Dolic, Head of AI & Data Solutions at Continental, reveal how modern enterprises are rethinking traditional IT product development in the age of AI. Based on their joint presentation at World Class Digital Transformation 2025, they d...

How can large organizations completely rethink their operational backbone? In this episode, Detlef Levin, IT Transformation Manager a.i. at Deutsche Bahn, shares how reimagining process architecture can unlock efficiency, scalability, and agility in complex systems. Based on his presentation at World Class Digital Transformation 2025, Levin discusses the full redesign of release, capacity, and pro...

Digital tools, remote work, and modern learning platforms are reshaping how companies train and develop their workforce. In this episode, Hubert Ortner, CEO of Formation4You, and Andreas Kostelecky, Managing Director at Maxus Motors Austria, explore how technology enhances, not replaces, human potential. Based on their joint presentation at World Class Digital Transformation 2025, the discussion d...

Can a voice assistant truly replace an entire support system? In this episode, Marcus Wuest, Managing Director at akquinet, explains how production-ready Voice-AI is redefining communication across call centers, support desks, and infopoints. Based on his presentation at World Class Digital Transformation 2025, this talk explores how companies can increase first-call resolution rates, reduce per-c...

Every organization eventually hits the ceiling of scalability. In this episode, Osman Agirbas, Managing Director Digital Products & Technology at Interhyp, explores how companies can break free from monolithic systems and embrace microservice architectures without losing stability or control. Based on his presentation at the World Class Digital Transformation 2025, this discussion dives into key s...

Digital transformation is no longer a linear process, it's an ongoing negotiation between business goals, technological systems, and emerging AI agents. In this episode, Sven Kreimendahl, Senior Advisor Transformation of IT at Campana & Schott, breaks down how organizations can synchronize Business, IT, and Change Management in the age of intelligent automation. Based on his presentation at the Wo...

As artificial intelligence becomes deeply integrated into industrial processes, companies face a new challenge: balancing innovation with responsible governance. This episode examines how organizations can move past AI hype to achieve tangible, realistic value from data-driven strategies. Drawing on insights from Teresa Hammerschmidt, Digital Transformation & Business Development at Wiegand-Glas,...

In a world where digital interactions dominate, it's easy to forget the human element behind every decision. This episode explores how empathy, trust, and emotional intelligence can redefine customer experience — turning efficiency into authentic connection. Based on insights shared by Cyrill Luchsinger , Initiator and Moderator of the CX Community for the DACH region , from his presentation at th...

Artificial intelligence is reshaping how companies communicate with their customers. This episode explores how agentic AI tools are enabling smarter, faster, and more human customer dialogues — from chat-based support to AI co-pilots that empower entire teams. Featuring insights from Ralph Kuhn , Lead Enterprise Account Executive at Parloa , and Roland Dolle , Head of Customer Interaction, Data &...

In a rapidly evolving world of work, mental well-being has become a core pillar of sustainable corporate culture. This episode explores how companies can proactively address stress factors, build resilience, and integrate well-being into their organizational DNA. Drawing on insights from Konstantin Struck , Co-Founder and Chief Operating Officer at Kyan Health , and Ann Marie Schneider , Global Cu...

Leadership today means navigating uncertainty while building resilience and clarity within teams. This episode explores how organizations can equip leaders with the mindset and skills needed to guide transformation, overcome structural overload, and foster constructive responses to crises. Drawing on insights from Carsten Hentrich , Co-Founder & Managing Director at d.quarks , and Sascha Kegler ,...

Public institutions are facing the same digital challenges as businesses — but with added layers of complexity, governance, and responsibility. This episode explores how municipalities are bridging the gap between tradition and innovation to deliver smarter, faster, and more accessible public services. Drawing on insights from Thomas Weber , Chief Digital Officer of the District of Main-Kinzig , f...

The pharmaceutical industry is entering a new era — one powered by generative and agentic AI. This episode explores how advanced AI systems are reshaping research, development, and patient engagement across the pharma value chain. Drawing on insights from Christian Wöckel , Head of Transformation at Sanofi Germany , from his presentation at the World Class Digital Health 2025 , this episode delves...