What to Say When Things Get Tough

Welcome back to What to Say When Things Get Tough. I hope you enjoyed a safe and healthy summer. As our first guest back we’re joined by Andrea Mason, a personal accountability coach to whom I was draw because of the importance she places on forgiveness when it comes to communicating effectively in difficult situations. After all, if we don’t learn to forgive as we employ the skills and techniques...

Welcome back to What to Say When Things Get Tough. I hope you enjoyed a safe and healthy summer. As our first guest back we’re joined by Andrea Mason, a personal accountability coach to whom I was draw because of the importance she places on forgiveness when it comes to communicating effectively in difficult situations. After all, if we don’t learn to forgive as we employ the skills and techniques...

What to Say When Things Get Tough is going on hiatus until after Labor Day. We'll be back with new episodes on how to communicate more effectively in difficult situations, both personal and professional. Have a great summer and until then ... always be positive!

What to Say When Things Get Tough is going on hiatus until after Labor Day. We'll be back with new episodes on how to communicate more effectively in difficult situations, both personal and professional. Have a great summer and until then ... always be positive!

  Today we’re joined by Sarah Ramsey, the host of the podcast Toxic Person Proof. Her podcast is about helping women remember how amazing they are after enduring pain at the hands of a toxic partner, parent, coworker or friend. But while her podcast may be aimed at women, I think the techniques she discusses for handling difficult people – and communicating with difficult people – are relevant for...

  Today we’re joined by Sarah Ramsey, the host of the podcast Toxic Person Proof. Her podcast is about helping women remember how amazing they are after enduring pain at the hands of a toxic partner, parent, coworker or friend. But while her podcast may be aimed at women, I think the techniques she discusses for handling difficult people – and communicating with difficult people – are relevant for...

We have a very special guest this week to celebrate the one-year anniversary of  What to Say When Things Get Tough : Chris Lukach, an expert in crisis communications, CEO of AKCG -- Public Relations Counselors in Glassboro, N.J. and Washington, D.C., and, perhaps most importantly, my boss. Chris and I talk about how the field of crisis communications has changed in an era of 24/7 media coverage an...

We have a very special guest this week to celebrate the one-year anniversary of  What to Say When Things Get Tough : Chris Lukach, an expert in crisis communications, CEO of AKCG -- Public Relations Counselors in Glassboro, N.J. and Washington, D.C., and, perhaps most importantly, my boss. Chris and I talk about how the field of crisis communications has changed in an era of 24/7 media coverage an...

Sue Priver is an “ecstasy expert,” which should indicate to you that this episode is going to be a little unusual.  Most of us intuitively understand that good communication is important to good, healthy sex, but we don’t really know what good communication means or how to achieve it. Sue shares her approach to telling your partner – or partners – what you want and learning what they want. She hel...

Sue Priver is an “ecstasy expert,” which should indicate to you that this episode is going to be a little unusual.  Most of us intuitively understand that good communication is important to good, healthy sex, but we don’t really know what good communication means or how to achieve it. Sue shares her approach to telling your partner – or partners – what you want and learning what they want. She hel...

Our guest today is Matt Stait, a Welsh national and martial arts expert who used his skills to overcome a difficult childhood and become a successful competitor, bodyguard, teacher and author. Among many other interesting topics, we talk about the crucial role that communication plays in the subtle art of protecting club goers, celebrities and Middle Eastern royalty, when the formula for success c...

Our guest today is Matt Stait, a Welsh national and martial arts expert who used his skills to overcome a difficult childhood and become a successful competitor, bodyguard, teacher and author. Among many other interesting topics, we talk about the crucial role that communication plays in the subtle art of protecting club goers, celebrities and Middle Eastern royalty, when the formula for success c...

Today we wrap up my conversation with Deborah Driggs, insurance agent, mother, former model and actress, and Playboy’s centerfold in March 1990. We discuss the role that fear plays when communicating in difficult situations. Deborah also shares how she learned not to take no for an answer as a senior in high school when she convinced her high school government teacher to let her pass a class she h...

Today we wrap up my conversation with Deborah Driggs, insurance agent, mother, former model and actress, and Playboy’s centerfold in March 1990. We discuss the role that fear plays when communicating in difficult situations. Deborah also shares how she learned not to take no for an answer as a senior in high school when she convinced her high school government teacher to let her pass a class she h...

When I met Deborah Driggs in a Facebook group for podcast hosts and guests, I admit that I set up an interview with her because after doing a little research on her background and experience I learned that as a young woman she had appeared as a Playboy centerfold. Well, you’re not going to hear anything about that part of her life. Because during our conversation I discovered someone in whose life...

When I met Deborah Driggs in a Facebook group for podcast hosts and guests, I admit that I set up an interview with her because after doing a little research on her background and experience I learned that as a young woman she had appeared as a Playboy centerfold. Well, you’re not going to hear anything about that part of her life. Because during our conversation I discovered someone in whose life...

I've met some great guests through the Facebook group Podcast Connections. In this encore episode that originally aired last September, I appear as a guest on a podcast hosted by Mumbai, India-based Aaditya Mehta, Aaditya was kind enough to grant me permission to broadcast our interview. Stay tuned for more interviews with interesting guests I've connected with through Facebook, including Deborah...

I've met some great guests through the Facebook group Podcast Connections. In this encore episode that originally aired last September, I appear as a guest on a podcast hosted by Mumbai, India-based Aaditya Mehta, Aaditya was kind enough to grant me permission to broadcast our interview. Stay tuned for more interviews with interesting guests I've connected with through Facebook, including Deborah...

In our final discussion of traps that can trip you up in difficult situations, we tackle the money trap, the numbers trap, the risk comparison trap and the false-premise trap. Thank you as always to Jim Cirillo of jimiumgroup.com for our original music and Rachel Greenberger for our original podcast art. Please send questions to wtswtgt@gmail.com and follow us on Twitter at #wtswtgt.

In our final discussion of traps that can trip you up in difficult situations, we tackle the money trap, the numbers trap, the risk comparison trap and the false-premise trap. Thank you as always to Jim Cirillo of jimiumgroup.com for our original music and Rachel Greenberger for our original podcast art. Please send questions to wtswtgt@gmail.com and follow us on Twitter at #wtswtgt.

We continue our discussion of traps that can trip you up in difficult situations. This week, we tackle the hedges trap, the guarantee trap, the worst-case scenario trap and the dishonesty/deception trap. Enjoy! If you're a loyal listener, please rate, review and subscribe to this podcast. Send questions to wtswtgt@gmail.com and follow us on Twitter at #wtswtgt.

We continue our discussion of traps that can trip you up in difficult situations. This week, we tackle the hedges trap, the guarantee trap, the worst-case scenario trap and the dishonesty/deception trap. Enjoy! If you're a loyal listener, please rate, review and subscribe to this podcast. Send questions to wtswtgt@gmail.com and follow us on Twitter at #wtswtgt.

An old African proverb holds that when an elephant steps in a trap, no more trap. Since we're not elephants, we need to prepare for traps that we may fall into inadvertently -- or that someone may deliberately place in our paths -- when we're communicating in difficult situations, In this first episode of a multi-part series, we talk about the preparation trap, the humor trap, and the negatives tr...

An old African proverb holds that when an elephant steps in a trap, no more trap. Since we're not elephants, we need to prepare for traps that we may fall into inadvertently -- or that someone may deliberately place in our paths -- when we're communicating in difficult situations, In this first episode of a multi-part series, we talk about the preparation trap, the humor trap, and the negatives tr...

Back in the spring of 1988, the U.S. Environmental Protection Agency published a short pamphlet entitled Seven Cardinal Rules of Risk Communication . It quickly became, and remains to this day, one of the seminal works in the field of risk communication. Although the field has changed and evolved over the last 33 years, these basic fundamental rules on which effective risk communication is built c...