What the M

The 18th episode of “What the M” features ALL of our wonderful season one guests! Welcome to the season finale of What the M! You won’t want to miss this episode. Since the podcast began in September 2022, Kent and Steve have interviewed amazing, thoughtful, and brilliant guests. Every season 1 guest has been uniquely qualified to speak about different aspects of the default servicing industry, an...

The 17th episode of “What the M” features Emily Chavarriaga, Jackie Vazquez, and Rosalie Escobedo.  Kent and Steve returned to the faithfully commerce-driven city of Dallas, TX in anticipation of the Legal League Servicer Summit. While there, Kent met with the Latinas in Power ("LIP") for a fun evening of dinner and fantastic conversation and camaraderie, recording the podcast the next m...

The 16th episode of “What the M” features Brooke Sanchez, Managing Partner of McPhail Sanchez, LLC.   In advance of next week’s Legal League Annual Spring Summit, Kent and Steve decided that an interview with one of Legal League’s rising stars, Brooke Sanchez, was in order!  Brooke received her undergraduate degree from the University of South Alabama (Go Jags!) and her JD from Cumberland School o...

The 15th episode of “What the M” features Toniqua Green, Vice President of Corporate Social Responsibility at Mr. Cooper.  Mr. Cooper prides itself on challenging the loan servicing status quo – so as an industry innovator, Toniqua is right at home there! Toniqua attended Roberts Wesleyan College, where she received her Bachelors Degree in organizational management. She then earned her Masters Deg...

The 14th episode of “What the M” features Jerry Mavellia, CEO of Guardian Asset Management Inc.  Founded in 2007, Guardian has successfully managed and protected valuable assets for the US Department of Housing and Urban Development, federal, state, local government agencies, and private mortgage banks. Guardian is a passionate, forward-thinking preservation service organization specializing in ti...

The 13th episode of “What the M” features Dave Van Horn, Executive Chairman of PPR Capital Management.  After attending West Chester University of Pennsylvania (Go Golden Rams!), Dave got together with a couple of friends, started an entity, and grew it into a juggernaut within the mortgage and note-buying industry. PPR is now a financial services firm that primarily assists private equity funds i...

The 12th episode of “What the M” features Gina Daya, VP of Operations at Hello Solutions.  Since 2017, Hello Solutions has made a name for itself in the default servicing industry by creating meaningful business partnerships between law firms, servicers, and investors who are dedicated to default servicing excellence. After graduating from De Paul University (and playing goalie for their soccer te...

The 11th episode of “What the M” features an interview with Kent McPhail himself!   Kent is the Founder and Managing Partner of McPhail Sanchez, LLC. He received his undergraduate degree from the University of Southern Mississippi (To the Top!) and his Juris Doctorate from the University of Mississippi School of Law. Upon graduation, Kent worked as in-house counsel with Blue Cross and Blue Shield...

The 10th episode of “What the M” features Rick Sharga, Executive Vice President of Market Intelligence at ATTOM Data Solutions. ATTOM Data Solutions is a provider of comprehensive real estate data for companies in the mortgage, insurance, finance, and government markets. Rick is one of the country’s most frequently-quoted sources on real estate, mortgage, and foreclosure trends, and it’s easy to s...

The ninth episode of “What the M” features John Bell III, Executive Director of the Department of Veterans Affairs Home Loan Guaranty program. John Bell III attended Lambuth University in Jackson, Tennessee before spending more than 15 years in the private sector, including serving as the Vice President of VA Real Estate Management at Bank of America.  John is a Navy Veteran who served in both the...

The eighth episode of “What the M” features Stanley C. Middleman, Founder and CEO of Freedom Mortgage, about his and his company’s incredible devotion to philanthropic work. One of the largest FHA and VA lenders in the country, Freedom formed “Team Freedom Cares,” (TFC) which focuses on providing support for underserved communities, in 2013. Since then, TFC has formed their now-famous “Rucksacks t...

The seventh episode of “What the M” features a special guest… Steve himself! Stephen Hladik is a partner at Hladik, Onorato, and Federman, LLP. He received his undergraduate degree from Penn State University (Let’s Go State!), before going on to Widener University for law school, where he graduated with honors. Upon graduation, Steve went to work for the Pennsylvania Attorney General’s Bureau of C...

The sixth episode of “What the M” features Amy Neumann, FVP of Late-Stage Delinquency, Foreclosure, and Bankruptcy Operations at Flagstar Bank.  Amy has a BS from Oakland University and a JD from Wayne State University Law School. She spent 12 years in private practice at Trott Law, where she was the Senior Managing Litigation Attorney. She then transitioned to the servicing side of the industry,...

The fifth episode of “What the M” features Marcel Bryar, Founder and Managing Director of Mortgage Policy Advisors, LLC.  Marcel earned a BA in history from Yale University and his Juris Doctorate from Yale Law School. Marcel is perhaps best known for leading the development and implementation of the Making Home Affordable program during his tenure as Vice President and Deputy General Counsel at F...

The fourth episode of “What the M” features John Dunnery, Vice President of Claims at Mr. Cooper. John has a BA from Boston University, a Master’s Degree from the University of Oklahoma, and a JD from the University of Tulsa. He has held senior loan servicing roles with Pacific Union Financial, JP Morgan Chase, Wachovia, and Community Loan Servicing, as well as serving as a Senior Director of NSO...

The third episode of “What the M” features Larry Goldstone, President of Capital Markets and Lending at BSI Financial Services.  BSI is a loan servicer that endeavors to enable sustainable home ownership by practicing core values that embody doing what’s right, delivering on expectations, and winning with humility. Larry himself also embodies those values, as you will hear!  Larry has a BA in Econ...

The second episode of “What the M” features Jesse Loomis, the President and General Manager of Bid4Assets, Inc.  Bid4Assets is a leading online auction site that assists county governments in conducting foreclosure and tax foreclosure auctions virtually. Bid4Assets pioneered virtual public auctions back in 2000 and has sold over 100,000 properties for county governments.  Jesse is the leading indu...

  WHAT THE M? A PODCAST ABOUT MORTGAGE DEFAULT SERVICING  Do you ever wonder who is behind the scenes collecting and processing all those monthly mortgage payments throughout the entire country?  In the world of residential mortgages, the mortgage servicing industry is a critical but not always visible player in the lending and home ownership process. Unveiling how mortgage servicers manage the re...