We Speak Dispatch

We Speak Dispatch discusses training and how all of us got into training.  Also discuss what our favorite topic is and share a few stories about being a CTO along the way.  

911 can be a very demanding job with mandatory overtime and missed family functions.  We Speak Dispatch discusses what they do for fun and what is the most important thing to them.  Ricardo joins the panelists to discuss this important topic to make sure we remember to have fun once in a while and remember what is the most important thing to all of us.  Thank you 911 for all that yo...

We Speak Dispatch is talking about superhero's along with a special guest. So what's your answer--what superhero would your 911 agency be described as and why? What is their "kryptonite" and how do you overcome it?  

We Speak Dispatch discusses the question:  Can someone work in 911 and have a negative attitude and still influence others?  This episode discusses attitude in the 911 center and oneself.  

We Speak Dispatch (WSD) looks at 911 training and how it has been impacted since COVID-19.  WSD discusses the positive changes that this has forced as well as some hurdles yet to be overcome.  

We Speak Dispatch remembers Mike Becker from the Scott Emergency Communications Center (SECC) in Davenport, Iowa.  Mike was the training coordinator for the SECC and hosted several training classes from the We Speak Dispatch panelists.  Mike was an amazing person and his laugh and willingness to always help others will truly be missed.  We Speak Dispatch is thinking of everyone at t...

We Speak Dispatch discusses employees that hit that 3 year mark (or anytime really) and are thinking this may not be the job for me and how to handle these situations.  We thank all 911 dispatchers for the job that they do each and every day!  

We Speak Dispatch discusses the topic of fun as it relates to training in 911?  The panelists discuss some ways that they have had success in making training more enjoyable for everyone in attendance.  Take a listen and have some fun!!  

We Speak Dispatch discusses the role 911 dispatchers play during a foot and car chase.  The panel also discusses which one is more difficult to be successful at and offers a few things 911 dispatchers can do during a chase when they are not talking on the radio to assist law enforcement.  

The We Speak Dispatch crew talks about qualities that make a great 911 dispatcher.  Qualities such as punctuality, planning ahead, problem solving and keeping a work/life balance are all discussed.  

We Speak Dispatch discusses morale and 911 centers.  How do you keep morale high at your 911 center?  What are some ideas to keep employees engaged and excited?  911 and morale are oftentimes discussed--take a listen to this episode to hear some ideas surrounding morale and 911.  

We Speak Dispatch discusses the one thing they would change in the 911 profession and the reasons for doing so.  This episode dives into some important topics facing 911 centers today and the reasons they are so important to have a successful 911 center.  

We Speak Dispatch discusses the impacts COVID 19 has had on 911 centers and what things they have done differently to be successful during the pandemic.  Be sure and listen to this episode to hear ideas that your 911 center may want to consider.  Stay healthy everyone!    

We Speak Dispatch discusses participating in ride alongs with other emergency responders for training purposes.  Does your agency allow 911 dispatchers to ride along?  Are ride alongs beneficial and what is the true purpose of them?  Take a listen to this episode for ideas to improve your ride along program and some reasons as to why they may assist 911 dispatchers at your agency. &...

We Speak Dispatch discusses the future of 911 and Dispatch.  What changes will dispatchers encounter in the next 10-20 years and how far has 911 come since it's inception.  An excellent discussion on some concepts and ideas to consider for moving forward in the 911 profession.  

We Speak Dispatch discusses dispatching from locations besides your normal PSAP.  Where have you dispatched from?  Is your 911 backup center always up and running and tested or would it be adjusting on the fly?  Hear some real stories from 911 dispatchers about where they have dispatched from.  

We Speak Dispatch discusses their most influential person in their 911 career.  Do you have someone who has influenced you?  Have you influenced someone and you may not realize it?  Be sure to always ensure you are a positive influence when working in 911 because you may never know who you are making an impact on.  

We Speak Dispatch gives a special shout out to all those who have paid the ultimate sacrifice.  

Anytime you receive a shout out from Ricardo from the #IAM911 movement and the Within the Trenches podcast you need to share that information.  Thank you Ricardo for all that you do for 911 and the shout out!  

We Speak Dispatch discusses the importance of training for stressful situations.  911 dispatchers are often faced with making extremely critical decisions in seconds--hear some thoughts to better prepare for these situations to ensure you are ready for that next major event.  

May 2020 is mental health awareness month.  We Speak Dispatch discusses the importance of peer support teams in 911 centers and also talks about mental health awareness within 911 centers.  Also discussion about critical incident debriefings and if 911 should participate in the same debriefing with other public safety personnel.  

Do you have a TV in your 911  center?  What policy do you have in reference to the TV?  Does everyone have their own TV at their console?  Does a shared TV cause issues?  Excellent discussion on TV's in the 911 center and how each agency may be a little different.  

911 Leadership can be a challenging task--it may be even more challenging when transitioning from peer to supervisor.  Check out this podcast from We Speak Dispatch to hear a few tips when becoming a supervisor/manager in 911.     Wk6ICxCypdkKCnKD9GQR