We Speak Dispatch

Happy National Telecommunications Week – we certainly hope you’re honoring all of those professionals working behind the headset. Today’s episode is all about teamwork and we’re joined by Arthur the National Sales Manager for our sponsor Watson Consoles. He talks about some great ideas to build strong teams and offered some awesome reading suggestions: Amy Edmondson “Psychological Safety” Jocko Wi...

Happy National Public Safety Telecommunicators Week! Celebrate 2024 NTW with a FREE (yes, that's FREE) gift from our sponsor Watson Consoles. Watson Consoles has created a brand new 2024 Telecommunicator Badge! To claim yours visit: www.watsonconsoles.com/badge @followers Watson Consoles We Speak Dispatch

On today’s episode we’re joined by Arthur, the National Sales Manager for our sponsor Watson Consoles. He recently did a sit-along at a local Communications Center and came away with definite appreciation for the hard work Dispatchers do every day. He’s been supporting those in public safety for many years and has some really great ideas. Although he experienced some technical difficulties towards...

On today’s episode we’re talking responsibility. We all have a certain responsibility when it comes to work, family, life, and we love these quotes: Personal responsibility is best described as how one acts when no one is watching. With Great power, comes great responsibility. What about you, do you have a favorite saying relating to responsibility? Our latest stats show we’re rapidly approaching...

Today’s episode features our special guest, Keri a Comm. Center Manager in Florida – we taught some classes for their agency and found it to be fully staffed, and everyone had such a great morale. So, we had to have her on to tell us how? She is willing to help and offer some advice and guidance if you’re working with short staffing and morale issues. Our latest stats show we’re rapidly approachin...

Today’s episode features our special guest, Christie, who is talking about mental health awareness in the Communications Center. She has some very interesting and important information about her agency who is obviously very supportive and committed to helping with mental health issues. Our latest stats show we’re rapidly approaching 30,000 podcast plays in over 50 countries, so we’re quickly becom...

Today’s episode features Jeremie who contacted us to discuss dispatching with ADHD. His story is inspiring and clearly unique as he worked through ADHD and developed a truly fascinating story along with some great experiences. We know many people in the public safety world who not only work through some obstacles but continue to flourish. What about you? The latest stats show we’re coming up on 30...

Today’s episode features our sponsor Watson Consoles - Quint who has us discussing the on-going issue of staffing in a Communications Center. Many of your favorite WSD Crew has travelled around the country visiting dispatchers in many states, and it’s a rarity to find one that is fully staffed. This topic impacts many of us in the public safety business but maybe working together we can find some...

Today’s episode features two special guests from Indiana, Laurel & Vicky, here to discuss how the state provides FREE training to dispatchers and they even provide lunch. We had the opportunity to train throughout the state and wanted them to share how they make that critical training FREE for all dispatchers. We also got to learn a secret – do you know the 2 capital letters in INdigital’s log...

Does your agency have an emotional support animal? We’d like you to meet “42-PU” the emotional support skunk from Knox County 911 in Indiana. Heather is our special guest, with Nugget so listen to their story.

Thanks to our friends and sponsors at Watson Consoles for helping us put together an Awesome gift-basket for our giveaway - today you get to meet our winner Laura from Iowa. Thank you to all of those who entered the contest! Happiest Holidays to Everyone!

Are you ready to enjoy our annual secret Santa gift exchange? We hope everyone has a Merry Christmas and Happy New Year! We Speak Dispatch has lots of fun stuff ahead for 2024!

Today’s episode features a special guest, Quint from Watson Consoles – he has some awesome topics for us; retention, staffing issues, and coping with new technologies. Each one of these topics can be a separate episode (ps: they will), so listen in as we discuss several issues you may’ve experienced or are currently experiencing. We want to hear from you, so comment or send us an email: wespeakdis...

“AI is likely to be either the best or worst thing to happen to humanity.” ~Stephen Hawking Today’s episode discusses machine learning (ML) & artificial intelligence (AI) which has become increasingly prominent in Communications Centers. Despite some pushbacks, it has already become an essential part of our daily lives. We are right, however, to slow down and wonder why it is advancing so fast...

We recently found today’s topic on Facebook, the article said it’s too late to ask someone who already quit – why. The exit interview is too little too late, we need to find out before they leave what is going on with them. Retention problems impacts most communications centers around the country, so let’s talk about finding out problems before its too late. What about you, do you have these issue...

Today your favorite WSD hosts are talking dirty – well, not that kind of dirty, but working in a Center that has issues with cleanliness, hygiene, sticky keyboards, etc… I’m sure all of us have had to work in these conditions, but how do we instill personal responsibility in our peers, that if they spill something – clean it up, if they have dirty dishes – clean them, if they have issues with pers...

Our guest today contacted us directly and wanted to share how her and her team at fire dispatch have apparently figured out how to hire, retain and train successfully to achieve full staffing. They are definitely one of the few agencies that can say they are fully staffed, and their unique training methods are working. What about your agency? Do you have a successful technique to recruiting, hirin...

Have you considered a career change even though you have a good job, you’ve been promoted, feel you are really making a difference, bills are getting paid? But inside you may be feeling unfulfilled, maybe you’re not enjoying your current career choice, do you feel like you are living up to your full potential? But you don’t have a clue or the nerve to find something else. Our guest today, and many...

Today's very special episode features our good friend Ricardo from Within the Trenches ( #IAM911 ) talking about his new book (www.liinks.co/wttpodcast). This fascinating book is filled with moving stories about the world of 9-1-1 Dispatchers. The accounts detail what dispatchers go through, the calls they take, and the stress of the job. If you haven’t ordered your copy – follow the links, we...

Today's episode features a special guest talking about the challenges and issues by promoting from within or being hired in as the new supervisor. With our podcast plays are passing 25,000 in over 45 countries we're not sure what you're listening to, but maybe you should be tuning into ours!! Every episode is about 15 minutes, which is perfect for the drive into work, or on a break. We...

Are you a new supervisor or maybe considering a promotion? We’re talking about that today along with our special guest who recently became a supervisor. Everyone that’s promoted faces the usual issues, whether its staffing, personnel issues, etc.…. Join us as we discuss the trials, tribulations, and challenges of supervision. Are you experiencing these, let’s hear from you – comment below or send...

Today’s episode features our sponsor Watson Consoles talking about the future of workstations. They have a survey going to see what you’d like to see in a future console – let your voice be heard! Share the survey! Don’t forget to like our Facebook & Instagram pages and subscribe to our YouTube page for our latest videos. We’re on just about every podcast platform, so you have no reason to miss an...

Have you ever heard of a “Zero Suicide Kit”? Our special guest on today’s episode will be discussing what it is and how it will help so many. Dawn has been a friend of ours for quite a while, and she came up with this very unique kit that will become a great help to so many. You really need to watch or listen to this very special episode and share it with your peers. Let us know if you’re making t...

Welcome to Season 4 - Episode 2 We’ve recorded over 3 years' worth of outstanding episodes and had so many awesome guests, so as we start season 4 – we have a new sponsor from our friends at Watson Consoles, who are planning some great events with us in the future - it's gonna be great! This episode features a couple we met while attending a conference in Texas – they talked about the impo...

We have recorded over 3 years' worth of outstanding episodes and had so many awesome guests, so as we start season 4 - we have a new sponsor from our friends at Watson Consoles, who are planning some great events with us in the future - it's gonna be great! We met this week's guest at a FOP event in Nashville and thought his non-profit endeavor is definitely something we can endorse. S...