WBSRocks: Scaling Growth with AI, Enterprise Software, and Digital Transformation

Send us Fan Mail Are we already out of the woods from COVID? Should you be bullish on the economy? How should you plan your investments for this year? Can you comfortably plan for long-term investments? How would the new normal look? What disruptions can you expect in your supply chain? What new consumer trends can you expect? What workforce changes can you expect? If you are a manufacturer, these...

Send us Fan Mail As your company grows, you might feel the need for software as you encounter each problem. The software landscape is hard to navigate, and if you don't understand the role each system, such as ERP, E-commerce, and CRM systems play. You could create an extremely patchy architecture, which typically results in significant admin overhead and conflicts among teams, causing your g...

Send us Fan Mail No one appreciates uncertainty. It is even more frustrating when the uncertainty may not be in your control. And if you are an executive of a company, navigating through difficult times has a toll on everything. The uncertainty could be related to macroeconomic trends such as recession, trade tensions, or merely changing consumer behavior. These macroeconomic factors directly impa...

Send us Fan Mail Building a high-performing sales team requires more than just winners and the winning product. It requires the right compensation structure, refined customer groups, and a deep understanding of their needs. But is that enough for sustained growth? What do small to medium-sized businesses miss that struggle to grow? Whose responsibility is to generate leads? Is the sales team accou...

Send us Fan Mail Running manufacturing operations is not easy. But if you are running a machine shop that produces complex parts in short runs, the switch over time between jobs or additional time spent in bringing material to machines could have significant profitability and growth challenges. Also, if your data collection and entry is primarily manual, you might run into significant operations b...

Send us Fan Mail It's very rare to relate reshoring initiatives with costs saving and sales growth. It's typically the opposite. However, if you account for all the costs and risks involved with offshoring or near-shoring, including geopolitical risks, reshoring initiatives can help grow a company.  In today's episode, we have our guest Harry Mosner from Reshoring Initiative, who di...

Send us Fan Mail When you think of print marketing, what comes to your mind? Perhaps flyers or coupons? But print marketing is much more than that. There have been some exciting trends lately with print marketing, where the print packaging includes QR codes that can take you to a web page to improve customer experience. The print industry is way cooler than you would think. In today's episode...

Send us Fan Mail Who doesn't enjoy drinking wine? But did you know that wine distribution is very complicated, similar to Cannabis or Tobacco businesses? And if you are selling in Canada, especially in Ontario, there is a different complexity level as everything is so monopolized and govt controlled.  In today's episode, we have our guest Nelson Aberu from 3050 Imports, who discusses the...

Send us Fan Mail Product packaging is as important as the product itself. Poor packaging could cause issues with delivery, failures, and increased returns. These issues typically lead to a bad customer experience. In today's episode, we have our guest Mark Oser from Anteris Consulting Group, who discusses How to launch new products by simply changing the packaging. He also shares his insights...

Send us Fan Mail Do you care for your vendor relationships? Well, your vendor relationships are as important as your customer relationships. If you are dealing with international vendors such as China, Mexico, or India, your relationship with vendors and understanding of their culture could impact your bottom line and growth. In today's episode, we have our guest Francois Jaffres from Novilan...

Send us Fan Mail How busy is your shop floor? How occupied is your team? Are your machines always running? Are you happy with your growth and operational efficiency? While you might be content with what you have right now, the question is, why would you not make more money if you could without increased efforts or resources. In today's episode, we have our guest Paul Critchley from New Englan...

Send us Fan Mail COVID has been harsh on everyone. But if you have a COVID incident in your facility, not only will there be significant disruption with your operations, but there may also be additional overhead of reporting for your already overworked HR department. What can facilities do to manage their facilities better while taking care of their employees' health? In today's episode,...

Send us Fan Mail We all understand the power of social media and its influence. But how to build authority and your tribe on social media? What works when it comes to building a large audience around your expertise and interests? Is it the subject-matter expertise, industry awareness, or something else? These are the questions you will have if you wish to have a strong personal brand and thought l...

Send us Fan Mail Selling complex products involving several buyers is challenging. Each buyer persona is different. Each channel they prefer to hang out with is different. And each piece of content needs to have appropriate messaging that resonates with the customer persona you are targeting. But the most crucial element of mapping your customer journeys would be the ideal customer profile, which...

Send us Fan Mail Remember going to a well-organized library or a store where you didn't need the endless merry-go-round to find the product or book you wanted? That's the power of clean data and organized systems. For manufacturing and distribution companies with the never-ending need for balancing control and agility, the task is easier said than done. You might have further challenges...

Send us Fan Mail Why should SMB companies be investing in technology during the downturns such as COVID? What could be some of the low-hanging fruits for executives to consider during the downturn? Why investing in technology is a wise idea during the downturn? These are some of the questions you will have if you are managing a business during COVID. In Today's episode, we have our guest Laur...

Send us Fan Mail While Software-as-a-service has made buying and implementing enterprise software such as ERP easier, evaluating SAAS options is never easy. With so much at stake with growth, understanding the implications of a cloud infrastructure provider is essential. You will still have tons of questions such as security, the location of your data, and vendor lockup issues. Finding the answers...

Send us Fan Mail The metal fabrication industry has several nuances that don't exist in generalized manufacturing. The metal fabrication industry also has unique challenges such as sustainability that increase operational overhead. Finally, the unique manufacturing process and interactions with different stakeholders increase the process complexity. In today's episode, we have our guest...

Send us Fan Mail The last three years have changed the way businesses operate, with podcasts and video becoming the most consumed media for information consumption. With 80% of the B2B sales decisions are being influenced by industry influencers and consultants, today's businesses need to be thought leaders in their spaces. But who drives thought leadership in a company?  In today's epis...

Send us Fan Mail ERP systems are perceived to be complex. But why are they so hard to implement and learn? How do usable systems differ from the other complex systems? Does technology play a role in user experience? Why are ERP consultants so expensive, and why are they so critical for an effective ERP implementation? These are some of the questions you will have if you are reviewing a new ERP sys...

Send us Fan Mail If you are an SMB lifestyle business and have had growth challenges, your end goal could be selling to an investor or a PE firm. Even if you are a second or third-generation business, your business's chances of survival would be slim if you don't follow the modern procedures for running your business. Operating a business has become even harder as the game has completely...

Send us Fan Mail Managing the quality of your product is not only required to provide a consistent customer experience. It may also be a requirement by customers and regulatory bodies in specific industries. The necessary amount of effort in getting certified and audited cannot be underestimated, with significant financial risks for non-compliance. In today's episode, we have our guest Clay C...

Send us Fan Mail Business buyers have a unique way of evaluating businesses. If your end goal is to sell your business, you may want to know what buyers value in a  business as an asset to align your growth plans with their needs. Do buyers put more value on the team or the roster of clients? Do they emphasize more on technology or products? Would you get a higher return on home-grown software or...

Send us Fan Mail Growing a business is challenging. You might require newer facilities. Your employees might be overworked and might ask for additional resources. The process of growth could feel overwhelming, especially with operational challenges. You might feel that you are spinning your wheels. And your efforts are not paying off. In today's episode, we have our guest Ian Pratt, who discu...

Send us Fan Mail When you think of growth barriers, you might not think of corporate bullying and executive toxicity. Sure, every company has its share of issues. But how bad can toxicity and bullying get? Can it be catastrophic for companies? Can it cause fatalities? Can it invite lawsuits? If yes, they are significant financial and legal risks that have a massive impact on the bottom line and gr...