WBSRocks: Scaling Growth with AI, Enterprise Software, and Digital Transformation

Send us Fan Mail In the ERP community, there is always a debate about what an ERP is. Sure, you could say that anything that automates enterprise and cross-functional workflow could qualify as an ERP. This would include solutions such as CRM, HCM, MES, P2P, and the real ERP, as they all automate enterprise workflows to some degree. Also, there is a thin line as the companies that grew as edge apps...

Send us Fan Mail When it comes to ERP implementations or digital transformation for asset-heavy organizations, asset management is perhaps the most complex area and one of the hardest to implement. The assets could be internal or external for one of your customers. The external assets follow a very different lifecycle with several stakeholders involved with how they are managed, leased, and servic...

Send us Fan Mail Email has always been the most predictable channel to drive your customers back to the funnel for eCommerce or digital-savvy companies. Email keeps them engaged and provides opportunities for them to get the best out of their investments and the additional purchases they might be able to make through cross-sell and upsell. Also, with the advancements in Artificial intelligence and...

Send us Fan Mail What comes to mind when you think of loyalty erosion? Do you currently have a formal loyalty plan, measurement, or metrics in place? Well, most SMB companies don't even understand how to take advantage of customer-experience-driven innovations. The customer experience is certainly an untapped area for most organizations and where bigger companies have a true edge. But how do...

Send us Fan Mail Finance always takes the back seat in organizations over sales and operational priorities. But without setting clear financial goals and plans to execute them, it's like shooting in the dark. Sure, you may have gotten lucky to grow at the desired pace. But how confident would you be to sustain that growth? Not much, right? This is where the connected systems and financial KPI...

Send us Fan Mail ERP industry is divided mainly into two flavors. One is primarily focused on product-centric industries such as manufacturing, distribution, and retail. The other focuses on service-centric industries such as not-for-profit, architecture and engineering firms, construction, public sector, education, etc. But if you are in the construction or govt contracting space, your needs are...

Send us Fan Mail Record-to-report business processes typically take the back seat with ERP implementation projects as O2C, and P2P get the most limelight due to the customer-facing nature of these processes. Also, the decision made to streamline O2C and P2P processes and improve the cycle time for these transactions will have implications on the record-to-report processes. As you grow, your financ...

Send us Fan Mail While you might feel how critical the testing could be in a software project? Well, that's the foundation of success whether the software will work or be usable in production. Also, there are differences in how eCommerce implementation projects need to be tested vs. the eCommerce development. In the case of the implementation projects, you might not have the users that may ha...

Send us Fan Mail Everyone has their preferences of how they shop and search. This makes the job of eCommerce companies harder as they can only do so much to understand customer preferences and align them with their product catalog. But if you streamlined your guided navigation and personalization, it could also be a competitive advantage for companies. The more personalized experience you could pr...

Send us Fan Mail Scaling eCommerce operations for a global business is hard. You have multiple challenges, such as different product mixes for different markets. You might also have completely different channels and customer journeys for each channel. But if you are a medical device business, the complexity of your operations will be at a different level. You have different regulations in each mar...

Send us Fan Mail While many of you might think that SAP may have lost its momentum because of the newer cloud players, it is still the undisputed market leader and has the largest market share among all ERP companies. SAP's primary market has always been among large, global enterprises primarily because of its strength as the global financial solution. SAP also had one of the deepest enterpri...

Send us Fan Mail Order-to-cash (O2C) and Procure-to-pay (P2P) processes do the most heavy-lifting in a company operationally. While O2C gets the most attention due to its customer-facing nature, if you don't have your P2P processes figured out, there will be significant implications to your planning cycle and, as a result, on O2C processes. There has also been a significant advancement in the...

Send us Fan Mail A lot of you might feel that email is dead. That's not true at all, especially if you are talking about consumer-centric businesses for which engagement is key to staying on top of their mind, which may not be possible through other methods because they could be cost-prohibitive. It could also be true with some B2B businesses where cross-sell, and up-sell opportunities might...

Send us Fan Mail The Southeast Asian market has been on an eCommerce boom due to the availability of technology and penetration of social media and the internet to remote places. The COVID pandemic has only fueled this boom. If you are thinking of capitalizing on this market opportunity, you need to understand how the market works and how you can set up your logistics and warehouse network to make...

Send us Fan Mail If you are a complex distribution business with manufacturing as part of your business model, your business processes are likely to be more complex than most traditional distribution and manufacturing businesses. It's even harder if you plan to penetrate digital channels along with selling through distributors. You have issues such as eCommerce not talking to your ERP. Then I...

Send us Fan Mail Cloud could mean different things to different people. Not all clouds are created equal. Even the ERP vendors claiming them to be a true cloud solution might not have all the bells and whistles required by a true multi-tenant system. Also, just because an ERP vendor offers consumption-based pricing or unlimited users, it doesn't mean that you will get a true flexible cloud pr...

Send us Fan Mail If you are exploring an ERP initiative, order-to-cash processes are likely to receive the most attention as they have a lasting impact on customer experience, cash conversion cycle, and profitability. The O2C process might get completed within an ERP. Or, it might extend to multiple systems handing off the process at each step. If you have a simplified business where there is alwa...

Send us Fan Mail A successful e-commerce strategy requires you to be able to dropship your products. This is especially true for newer brands that might not have access to the capital necessary to set up the distribution and logistics network required to meet customer expectations. Even the existing brands need to have it as part of their strategy for newer products and territories before setting...

Send us Fan Mail The oil and gas industry is unique with its process complexity and its ad-hoc nature. Also, it's even harder for global companies when you might need to comply with global regulations in each country. If you were to implement an ERP for a large, global oil and gas company, you not only have to figure out which countries would be the right candidate to avoid implementation fai...

Send us Fan Mail While most businesses think that a website is important for their businesses, they very rarely understand the user experience issues that can affect the conversion rate. The issues run way deeper than we realize. And these issues might be as insignificant as color or messaging that can have a huge impact on consumer psychology. Unless you have a deep understanding of these issues...

Send us Fan Mail There are two ways to grow an ERP company. Either you build the product from scratch or acquire several products to gain market share and then figure out your product strategy. Both approaches have pros and cons and implications for customers. But there comes the point in the company's lifecycle when you need to consolidate your product portfolio. Or you can't sustain it...

Send us Fan Mail Marketing teams typically drive the overall market penetration strategies. They could also drive your strategic priorities in key market segments and transform the customer experience. Also, while they use a lot of tools and technologies to be efficient with their day jobs, they very rarely are part of the operational core. So what are the systems that marketers need in their role...

Send us Fan Mail Traditional media has been a master of offering relevant content based on users' locations. And while digital media has far more traceability, brands typically struggle to deliver location-based content to their visitors. Then you have location-centric businesses that only target specific neighborhoods and cities. You might have products relevant to the specific locations as...

Send us Fan Mail If you are a seasonal CPG business, you may have grown due to word of mouth to this point in growth, primarily through B2C channels. While B2C has its nuances for planning and procurement due to the unpredictable consumer demand, the drivers and consequences are not as severe as B2B once you have landed a few large enterprise customers. Also, if you want to have fast growth, you w...

Send us Fan Mail Traditionally manufacturers didn't have to worry about software development or release processes as the only software they utilized for their business processes was packaged software. But with Industry 4.0, manufacturers are utilizing more and more software in their OT environment. This requires their software lifecycle to be controlled. And it needs to be compliant with any...