Walking Your Talk | Culture Change & Leadership

Most of us have a bias towards either under-trusting or over-trusting. In this episode, Carolyn shows you how to understand your personal bias and how you can balance it so that your trust instincts become an asset rather than a liability.  Buy the Walking the Talk book: https://amzn.to/3WunDBA Buy Accountability@Work book: https://amzn.to/3ZmOSQB Website: www.carolyntaylorculture.com Podcast: www...

If you approach the ocean with a cup, you take away a cupful. If you approach it with a bucket, you can extract a whole bucketful. How do you shift your world view to build an enabling mindset that liberates your purpose and enhances your contribution to the world?  Buy the Walking the Talk book: https://amzn.to/3WunDBA Buy Accountability@Work book: https://amzn.to/3ZmOSQB Website: www.carolyntayl...

How to create a purpose for your team or organisation which will provide motivation, direction and meaning.  Buy the Walking the Talk book: https://amzn.to/3WunDBA Buy Accountability@Work book: https://amzn.to/3ZmOSQB Website: www.carolyntaylorculture.com Podcast: www.carolyntaylorculture.com/podcast Walking the Talk: www.walkingthetalk.com

A practical approach to starting or enhancing the discovery of your own purpose. Reframe what you do every day and see the patterns of beneficial behaviour and thinking which emerge as a result. Buy the Walking the Talk book: https://amzn.to/3WunDBA Buy Accountability@Work book: https://amzn.to/3ZmOSQB Website: www.carolyntaylorculture.com Podcast: www.carolyntaylorculture.com/podcast Walking the...

Carolyn embarks on a new series about how we can become more purpose-led. In this episode, you'll hear the story of how she discovered her own purpose, how it has shaped her life, and the benefits for others and ourselves when we start living a more purpose-led life.  Buy the Walking the Talk book: https://amzn.to/3WunDBA Buy Accountability@Work book: https://amzn.to/3ZmOSQB Website: www.carolynta...

Imagine you are on a small stage playing to a large audience. Everything you do to role model the culture you want has to be broadcast in larger than life letters. Otherwise, a lot of your efforts will be wasted.  Buy the Walking the Talk book: https://amzn.to/3WunDBA Buy Accountability@Work book: https://amzn.to/3ZmOSQB Website: www.carolyntaylorculture.com Podcast: www.carolyntaylorculture.com/p...

What gets tolerated establishes the lowest common dominator of your culture. However hard it may be, not tolerating poor behaviour is an essential part of culture leadership. This episode shows how.  Buy the Walking the Talk book: https://amzn.to/3WunDBA Buy Accountability@Work book: https://amzn.to/3ZmOSQB Website: www.carolyntaylorculture.com Podcast: www.carolyntaylorculture.com/podcast Walking...

We all want to fit into the community of which we are a member. So we look for signals about how to behave. Find out how, by encouraging the behaviour you want in your culture, you can shape things to be the way they need to be to support your success.  Buy the Walking the Talk book: https://amzn.to/3WunDBA Buy Accountability@Work book: https://amzn.to/3ZmOSQB Website: www.carolyntaylorculture.com...

The first skill to shaping the behaviour of others is to become role model of that behaviour yourself. In this episode, we look at ways to make it easier to do that, and do so in a way that others notice and are moved to adopt that behaviour themselves.  Buy the Walking the Talk book: https://amzn.to/3WunDBA Buy Accountability@Work book: https://amzn.to/3ZmOSQB Website: www.carolyntaylorculture.co...

In this first episode of a new series on how to shape the behaviour of others, and thus build a culture, Carolyn explores the benefits of learning to lead and shape the behaviours of a group. Plus, the importance of being very clear on the behaviour you want to build as the norm in your team, family or organisation.  Buy the Walking the Talk book: https://amzn.to/3WunDBA Buy Accountability@Work bo...

It is better to be hurt by the truth than comforted by a lie. We have to really probe to discover how customers are feeling about our products and services. In this final episode of the year, Carolyn explores how we can work against our tendency to avoid bad news in order to attract, retain and delight more customers. Buy the Walking the Talk book: https://amzn.to/3WunDBA Buy Accountability@Work b...

In a truly customer-centric organisation, delighting customers is everyone’s job, not just those who have direct contact with them. Find out what that could mean for you, whatever role you play.  Buy the Walking the Talk book: https://amzn.to/3WunDBA Buy Accountability@Work book: https://amzn.to/3ZmOSQB Website: www.carolyntaylorculture.com Podcast: www.carolyntaylorculture.com/podcast Walking the...

A product focused mindset can block the empathy that's needed to see your offering within the context of the customer’s broader life and what is important to them. The technique of seeing the world through your customer’s eyes is harder than it appears. Find out more in this episode.  Buy the Walking the Talk book: https://amzn.to/3WunDBA Buy Accountability@Work book: https://amzn.to/3ZmOSQB Websi...

How good is it when we feel we are the most important person in someone else’s world? That’s what we want our customers to feel. But self-absorption leads to a focus on our own priorities and pressures, and customers quickly feel like one more thing to deal with. This episode covers some ideas for turning this around.  Buy the Walking the Talk book: https://amzn.to/3WunDBA Buy Accountability@Work...

'Know your customer’ is often too superficial an expression to describe the deep curiosity about a customer’s life that differentiates the truly customer centric individual. In this first episode in a series on customer-centricity covers what it takes to understand your customer well enough that is changes what you do and how you think.  Buy the Walking the Talk book: https://amzn.to/3WunDBA Buy A...

Increasing empowerment makes demands on both parties, the empowerer and the empoweree. This episode on Empowerment covers some of the challenges an empowerer faces, in particular because the very characteristics that served to advance our career as a leader in the past can become barriers to empowerment in the future unless they're faced and overcome.  Buy the Walking the Talk book: https://amzn.t...

There is an incremental path to empowering others, which, when follows leaves both parties feeling confident and business risks taken care of. Empowerment is not about jumping from full control to abdication. In instead by assessing each situation and each person individually, leader can use empowerment to deliver the best results. Download the Empowerment eBook: https://www.walkingthetalk.com/emp...

Choice is empowering. Specific language - such as "I choose to", "I will", is much more empowering than others - "I should", "I have to". When you change your use of language, you force your own mind to realign its assumptions about choice, move away from feeling trapped or a victim, and open up a world where there are many more options and solutions.  Buy the Walking the Talk book: https://amzn.t...

We have more power to feel empowered than we think. In particular, we can design many elements of our life around the people and circumstances which give us power. In this episode Carolyn tells a very personal story of her route to empowerment under difficult circumstances, and shows how everyone has options in terms what they allow in their life and what they wak away from.  Buy the Walking the T...

Empowerment should not something that is granted to you, it starts as something you claim for yourself. This new series on empowerment starts with the necessary change in mental model that needs to occur to feel empowered in your life, rather than a victim to the whims of others. Remarkable transformation can happen when we find that empowered place for ourselves, and act accordingly.  Buy the Wal...

So many teams get stuck trying to achieve agreement, when to have a large number of people hold shared opinion is close to impossible. But to achieve alignment, now that is something altogether more exciting, because alignment is about shared intent. Make a decision together, and then make it the right decision.  Buy the Walking the Talk book: https://amzn.to/3WunDBA Buy Accountability@Work book:...

To give first, to offer help, to listen to another person’s needs and see the world through their eyes, without an ulterior motive, changes the dynamic in organisations and sets the groundwork for One-Team. Generosity and selflessness are not commonly expressed values in organisations and groups, and yet the build the trust and good will on which the practical elements of working across boundaries...

There is one common trait to be overcome to truly thrive as One-Team and that is the need to look better than others, to promote one-upmanship and thus to undervalue the power of the collective. This episode draws on Carolyn’s long experience of working with people who display this trait, and provides tips on how to make the shared achievements more important than the individual glory.  Buy the Wa...

One-Team is more than a set of collaboration and alignment skills, it is a way of thinking and observing the world where you rise up, take the helicopter view and see yourself as part of a broader community to which you are linked by affiliation, purpose, brand or values. The start of this series covers how to shift your world view to see and act on connections to achieve a greater good.  Buy the...

"To be yourself in a world that is constantly trying to make you something else is the greatest accomplishment" (Ralph Waldo Emerson). There is great courage in taking a stand, and our willingness to do so is a measure of the strength of our values. What will you stand for?  Buy the Walking the Talk book: https://amzn.to/3WunDBA Buy Accountability@Work book: https://amzn.to/3ZmOSQB Website: www.ca...