Kane Simms
VUX World
Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more. We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly. “One of the most consistently insightful and deeply respected podcasts in the industry” Bradley Metrock, Score Publishing Hosted on Acast. See acast.com/privacy for mor...
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Episodes
From copywriter to conversational designer with Claire Medcalf 16.09.2019 52:54
Claire Medcalf, Lead Creative at Rehab Agency, joins us to share her learnings on moving from a copywriter to a conversation designer and how you can do the same. Presented by Botmock BotMock is a purpose-built conversational design tool that'll have you rapidly prototyping and testing in no time. Check it out for free Become an expert conversation designer with the... The Conversational Acad...
It's our job 11.09.2019 16:31
Is it down to Amazon to help you get your Alexa Skill discovered? Is it up to Google to send Google Assistant traffic your way? Or is it up to you, the developer or brand, to promote your wares and drive traffic yourself? Discoverability is widely touted as one of the key challenges in the rise of voice adoption and usage. But what if it's actually something else? What if, the key to unlocking the...
Conversational AI for customer care with Guillaume Laporte 09.09.2019 42:48
Mindsay CEO, Guillaume Laporte joins us to share how you can use conversational AI to improve and scale your customer care and support. Win free tickets to All About Voice 2019 All About Voice is Europe's biggest and best voice event, and the team at 169 Labs are offering two free tickets to VUX World listeners! To be in with a chance of winning one of two free tickets to the event in Munich...
Bringing vCommerce to the web with Mike Page 02.09.2019 58:28
Mike Page, CEO and Co-founder Phebi, joins us to discuss voicifying the web and collapsing the path to purchase. Presented by Botmock If you're using things like Lucid Charts and Microsoft Visio to design your conversational experiences in, you should check out BotMock . Those tools are business process mapping tools, are limited and will disrupt your rapid prototyping capability. BotM...
Voice and the TV with TiVo's Charles Dawes and Patrick Byrden 10.07.2019 58:35
Dustin and Kane speak with Charles Dawes and Patrick Byrden of TiVo about how they're helping users discover content through the power of voice, and the future of TV. Presented by If you're using things like Lucid Charts and Microsoft Visio to design your conversational experiences in, you should check out BotMock . Those tools are business process mapping tools, are limited and will disrupt...
Multi-channel conversational strategies with Nico Acosta 18.06.2019 47:53
This week, Dustin and Kane chat with Nico Acosta, Director of Product and Engineering at Twilio, about how companies are approaching multi-channel conversational strategies. Presented by If you're using things like Lucid Charts and Microsoft Visio to design your conversational experiences in, you should check out BotMock . Those tools are business process mapping tools, are limited and will...
The Rundown 006: WWDC, Siri, reMARS, Alexa and the future of voice shopping 15.06.2019 54:01
In this episode, we discuss the Siri announcements from WWDC19, the Alexa announcements from reMARS and the Future of Voice Commerce report. WWDC Announcements Alexa Conversations Alexa Cross-Skill Scenarios The Future of Voice Commerce report Hosted on Acast. See acast.com/privacy for more information.
How voice will change the way we shop 13.06.2019 14:34
After being published in the Harvard Business Review with the article, How voice could change the way we shop , Kane gives a high level overview of the piece in a presentation to those who attended the General Assembly event, Voice Commerce: the future of shopping? Hosted on Acast. See acast.com/privacy for more information.
The Rundown 005: Google Assistant ups its game 04.06.2019 56:05
What we discuss in this episode Meet the expert: voice search and discovery with Dustin Coates: London San Francisco Seattle Google Assistant: What's new with Google Assistant? Announcements from I/O19 Google Assistant passes 1m actions About the interactive canvas How to templates for Google Assistant Schema mark up for how to tutorials Schema mark up for FAQs App actions for Google Assistant Goo...
Voice strategy advice with Amazon Alexa Chief Evangelist, Dave Isbitski 30.05.2019 1:19:41
We're honoured to be joined by Amazon Alexa Chief Evangelist, Dave Isbitski, to discuss the conversations that he's having at C-Suite level about how brands should be approaching voice and where it's all heading. Become an expert conversation designer The Conversational Academy is a fantastic online course that'll teach you the ins and outs of conversation design. Prepare yourself for the UX role...
Connecting the Dots with Ruby Steel and Will Merrill 24.05.2019 58:30
This week, we're finding out how Ruby Steel and Will Merrill made Alexa more accessible for Susan as part of BBC 2's Big Life Fix. Become an expert conversation designer The Conversational Academy is a fantastic online course that'll teach you the ins and outs of conversation design. Prepare yourself for the UX role of the future and enrol on the course today. VUX World listeners will save $100 wh...
Voice first sneaker drop with Nike and bridging the voice and social gap with Unilever with Nick Rovisa and Matt Lang 17.05.2019 1:09:11
Become an expert conversation designer The Conversational Academy is a fantastic online course that'll teach you the ins and outs of conversation design. Prepare yourself for the UX role of the future and enrol on the course today. VUX World listeners will save $100 when you enrol at conversationalacademy.com . In this episode In part 2 of RAIN week, we're joined by Nick Rovisa, Director, Bu...
How we approach voice with Fortune 100 companies and the Kung Fu Panda Alexa skill with Greg Hedges 13.05.2019 1:07:05
The Conversational Academy is a fantastic online course that'll teach you the ins and outs of conversation design. Prepare yourself for the UX role of the future and enrol on the course today. VUX World listeners will save $100 when you enrol at conversationalacademy.com . Welcome to RAIN week This week is RAIN week. We've got two huge episodes featuring the industry-leading and ground-break...
Twilio Autopilot and building trust through dialogue design with Elaine Lee 01.05.2019 57:10
Kane Simms and Dustin Coates are joined by Elaine Lee, Principal Product Designer at Twilio, to discuss the ins and outs of Twilio's Autopilot bot builder and how you can build trust with users through dialogue design. Voice-Connected Home 2019, Cologne, Germany The Voice-Connected Home 2019 conference dives into all this and more with an incredible line up of speakers from brands like Amazon Alex...
Can design solve the biggest challenges in voice? With Mark Webster of Adobe XD 25.04.2019 58:41
Why do all skills start with 'Welcome to xyz'? Is an 'assistant' the right mental model for voice experiences? Mark Webster of Adobe XD joins us to tackle some of the biggest challenges in voice and discusses how design can play a role in solving them. Voice-Connected Home conference in Cologne, Germany on May 7th-8th. Save 30% on tickets with promo code VuxVoice . Learn the art of conversation de...
How to use sonic branding in voice with Eric Seay 17.04.2019 1:01:49
This week, we're digging deep into how to craft compelling audio experiences in your voice app by using sonic branding and sound design, with Audio UX Co-Founder and CMO, Eric Seay. In this episode: sonic branding We're advancing the conversation we had with Joel Beckerman of Man Made Music on scoring voice experiences , and get into specifics of how to make your VUX sound better...
4 ways to take your voice strategy to the next level 15.04.2019 14:18
Since starting VUX World in February 2018, things in the voice assistant industry have changed. At the last MUXL London Meet-up , Design for Voice, I presented 4 things that have moved forward and gave 4 pointers for you to take into consideration when working on your voice strategy and voice first projects. Read the full write up on vux.world Hosted on Acast. See acast.com/privacy for more...
Amazon Alexa skill localisation with Tech Evangelists Andrea Muttoni and German Viscuso 09.04.2019 1:10:28
We're honoured to be joined by Andrea Muttoni and German Viscuso, Technical Evangelists at Amazon Alexa, to dive deep into how to translate your Alexa skill into other languages. At the time of writing, Amazon Alexa is available in over 40 countries and 12 languages, and continuously growing. For skill builders, tapping into emerging markets is key to having your skills used on a global scale and...
Building an assistant on an assistant with Nick Carey 02.04.2019 58:39
This week, Dustin Coates and Kane Simms are joined by Nick Carey, Lead Product Designer at Potato, to discuss the concept of creating an assistant on an assistant. This episode touches on some unique topics that we haven't covered before, such as: How to create an assistant on an assistant and the reasons for doing so. The utility to affinity scale and when to create a persona. AI and personalised...
Talk to me with James Vlahos 26.03.2019 49:48
This week, Dustin and I are joined by journalist and author, James Vlahos, to discuss the details of his book Talk to Me: How voice computing will transform the way we live, work and think. Where to listen Apple podcasts Spotify YouTube CastBox Spreaker TuneIn Breaker Stitcher PlayerFM iHeartRadio About Talk to Me James Vlahos writes for the likes of WIRED, New York Times Magazine, Popular S...
Creating world-class interactive audio with Jonathan Myers and Dave Grossman 18.03.2019 1:04:30
We're joined by Jonathan Myers and Dave Grossman, founders of world-class interactive audio production company, Earplay. Jonathan and Dave take us through what it takes to create movie quality interactive stories and share with us their approach to creating some of the worlds best voice experiences, such as Jurassic World Revealed and Jack Ryan. We're also joined by our special co-host for this ep...
TechNOVA Voice 2019: Voice 101 opening talk 14.03.2019 30:59
This is the recording of the opening breakfast session at TechNOVA Voice 2019, a voice-first conference held at the Hilton Tower Bridge, London, on 14th March 2019. Kane covers where we're at in voice right now, from adoption numbers and usage figures, to emerging environments and a run through of some exemplar use cases. View the slides and source material: https://docs.google.com/presentation/d/...
Inside Voice with Kane Simms and James Poulter 11.03.2019 30:12
An interview with Kane Simms taken from the Inside Voice podcast, the official podcast of the Voice Summit 2019. Visit voicesummit.ai to apply to speak or buy tickets. Hosted on Acast. See acast.com/privacy for more information.
Smart speakers increase in-store sales with Bree Glaeser and Brooke Hawkins 04.03.2019 44:08
Diving deep into the usage of smart speakers in-store, finding out how a voice assistant is helping with product selection and driving sales, with The Mars Agency's Bree Glaeser and Brooke Hawkins. If you've had your ear to the ground, you might have come across this example of how voice is being used to help people shop for whisky in-store. It's called SmartAisle. It's an interactive voice...
Anything world with Gordon Midwood 18.02.2019 48:46
This week, we're getting deep into using voice to enhance the gaming experience, with Anything World founder, Gordon Midwood. Where to listen Apple podcasts Spotify YouTube CastBox Spreaker TuneIn Breaker Stitcher PlayerFM iHeartRadio Links Website: https://anything.world/ Insta: https://www.instagram.com/anything.world.worldwide Twitter: https://twitter.com/_AnythingWorld...
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