Visionary Leader with Jim Robinson

Summary In the latest episode of Service Evolution , Jim Robinson, Neil McQuiston, and Skyler Coffey, come together to tackle one of the most critical and often overlooked elements of sales success: building a winning sales culture. The conversation kicks off with each speaker sharing what sales culture means to them. Neil emphasizes that it’s about more than just numbers—it’s the foundation of te...

Summary In the latest episode of Service Evolution , Jim Robinson pulls back the curtain on what it really takes to be a leader in the trades, a topic rarely explored with such honesty and depth. With more than forty years of industry experience, Jim goes beyond the typical leadership advice to address the hard truths and subtle nuances that define effective leadership on the job site. Jim emphasi...

Summary In the latest episode of Service Evolution , host Jim Robinson sits down for a second session with leadership expert Josh Foliart to dive deep into what it truly takes to lead under pressure. Their conversation is a masterclass in practical leadership, offering both seasoned executives and emerging leaders invaluable tools for self-awareness, time management, and people development. Josh k...

Summary In the latest episode of Service Evolution , host Jim Robinson sits down with Josh Foliart, founder of Multiply Global, to discuss the real foundation of leadership and what it takes to be a truly influential leader. From humble beginnings and a desire to be a football coach, Josh shares how mentorship, faith, and pivotal life experiences shaped his journey to launching a global initiative...

Summary In the latest episode of Service Evolution , host Jim Robinson sits down with former NFL long snapper and Super Bowl champion Brett Goode for a powerful conversation about life after football, transitioning to entrepreneurship, and the importance of building a winning culture—on and off the field. Brett’s story is one of perseverance and adaptability. After years of rigorous discipline as...

In this special 40th Anniversary episode of the Service Evolution podcast, Jim Robinson takes listeners on a heartfelt journey through his entrepreneurial story and the founding of CGP. Starting from humble beginnings, Jim recounts how as a child, necessity drove him to learn hands-on repair skills that ultimately shaped his destiny. By the age of twelve, he had the vision to lead a company, long...

Summary In the latest episode of Service Evolution , host Jim Robinson sits down with James Hatfield, the chief revenue officer at LiveSwitch, to explore innovative solutions that are simplifying operations for service businesses. Whether you’re in contracting, facility management, or leading large teams across multiple locations, this episode is packed with practical tech insights you can’t affor...

Summary In the latest episode of Service Evolution , host Jim Robinson sits down with powerhouse marketer and marketing director of IDIQ, Sarah Williams, to unravel the unique challenges and strategies for marketing in the trades. With decades of industry experience and a proven track record, Sarah delivers a goldmine of actionable insights for business owners looking to level up their marketing g...

Summary In the latest episode of Service Evolution , host Jim Robinson dives into the evolving world of fire protection with JC Mosquera, President and CEO of National Fire Protection. This insightful conversation uncovers how cutting-edge technology and AI are poised to transform fire safety as we know it. JC, a seasoned expert with humble beginnings as a technician, shares how his hands-on exper...

Summary In part two of this episode of Service Evolution , Jim Robinson continues his deep-dive conversation with Nathan Whittacre, CEO of Stimulus Technologies. If you missed part one, it’s worth circling back! This follow-up builds on their discussion and delivers even more actionable insight for leaders trying to make sense of today’s rapidly changing tech landscape. Nathan and Jim tackle the c...

Summary In this episode of Service Evolution , Jim Robinson is joined by Nathan Whittacre, CEO of Stimulus Technologies, to explore the journey of building a tech-driven company from the ground up, the evolving landscape of AI, and the importance of authentic leadership. Nathan shares how his passion for technology, ignited as a teenager, became the launching pad for Stimulus Technologies—now cele...

Summary In this episode of Service Evolution , Jim Robinson sits down again with Matt Hackett, Director of Operations at CGP, to peel back the curtain on what it means to keep projects—and people—moving in the world of service and construction. This isn’t just about fixing problems; it’s about reassuring, communicating, and building trust with clients when they need it most. Matt brings his years...

Summary In this episode of Service Evolution , Jim Robinson is joined by Debi Kensell from the Restaurant Facility Management Association (RFMA) to dive deep into the powerful spirit of giving embodied by the RFMA Gives initiative. Debi shares the heartfelt origins of RFMA Gives, spotlighting how the board’s vision in 2010 transformed a traditional member organization into a force for good—dedicat...

Summary In this episode of Service Evolution , Jim Robinson sits down with Matt Hackett, Director of Operations at CGP, for an inspiring conversation on leadership, overcoming adversity, and the power of company culture to unlock potential. Matt’s journey is a testament to resilience—rising from teenage homelessness to leadership through a mindset that transforms challenges into opportunities. Thr...

Summary In this episode of Service Evolution , Jim Robinson and Neil McQuiston discuss the significance of attending industry conferences, focusing on the benefits of networking, building relationships, and the importance of being present and engaged during these events. In today’s fast-paced business environment, industry conferences are more than just a line item on the calendar—they’re a powerf...

Summary In this episode of Service Evolution , the discussion centers around balancing innovation with tried-and-true business principles, particularly in an industry where the fundamentals—like construction and maintenance—remain largely unchanged, even as technology revolutionizes efficiency and project management. Jim shares how CGP utilizes cutting-edge scheduling and communication tools to st...

Summary In this episode of Service Evolution , host Jim Robinson steps into the guest seat for a deep dive interview led by producer Bryan Fittin. With over forty years of experience in the construction and maintenance industry, Jim shares his remarkable journey from fixing lawnmowers as a kid to owning and leading CGP Maintenance and Construction Services. He reveals how a childhood vision of bec...

Summary In this episode of Service Evolution , host Jim Robinson discusses the importance of building strong vendor relationships and how to maximize these partnerships for better service and pricing. He emphasizes the need for clarity in communication when selecting facility service providers. By being crystal clear about your needs and expectations upfront, you can better assess whether a vendor...

Summary In this episode of Service Evolution , host Jim Robinson explores the intricacies of crisis leadership across sectors like retail, hospitality, and facility management. The discussion pivots on the necessity of guiding teams through crises while promoting independence to reduce reliance on leadership during emergencies. Communication and repetition are underscored as vital tools in skill d...

Summary In this episode of Service Evolution , host Jim Robinson delves into the pressing issue of the skills gap in the trades and crafts industries. The discussion kicks off with Jim exploring why there's a shortage of skilled tradespeople, suggesting that the allure of technology and phones might be drawing young people's attention away from traditional crafts. He emphasizes the importance of r...

Summary In this episode of Service Evolution , host Jim Robinson is recording live from the 2025 RFMA Annual Conference in Las Vegas. Speaking to Luiz Flores and Rick Miller, Jim explores the dynamic world of autonomous leadership and hears the personal journeys of each guest. Jim kicks off the episode by emphasizing the critical need for strong leadership in today's world, highlighting how it beg...

Summary In this episode of Service Evolution , host Jim Robinson explores the importance and impact of giving back to the community, particularly within the construction trade, sharing an emotional personal story about his own experience with homelessness at a young age and how receiving a small act of kindness—a warm winter jacket—had a profound effect on his life. This pivotal moment propelled J...

Summary In this episode of Service Evolution , host Jim Robinson shares invaluable insights on staying motivated and navigating economic challenges, revealing how his company has thrived for almost forty years. He emphasizes the significance of operating a cash-oriented business, as it provides financial freedom and insulation from the noise created by social and economic rhetoric. This principle...

Summary In this episode of Service Evolution, host Jim Robinson dives deep into the transformative power of human resources with none other than the three-time MVP award-winning HR powerhouse, Maria Johnson. With her remarkable approach to hiring and fostering a culture rooted in compassion and values, Maria is changing the game in the corporate world. From the outset, Jim sets the tone by highlig...

Summary In this episode of Service Evolution, host Jim Robinson is joined by Lori Prust for part two. Lori is the owner of SOAR Clarity, a company on a mission to help women recognize their worth, live in their strengths, and recognize their blind spots, leading to more joyful and focused lives. SOAR’s vision is to foster a new trend of unconventional women, helping them cultivate self-awareness w...