VHMA Manager to Manager

There seems to always be a new threat on the horizon when it comes to network and software security. Not only that, but there are always new gadgets coming out that make previous security measures less effective or obsolete. This aspect of running a practice can be frustrating. That's why we have Ben Spinks on the show today to help us better understand the right policies to have in place and gene...

Self care has a bad reputation as being too selfish, but in a world of high expectations, stress, and eventual burnout, self care is crucial. That's why I asked Lillian Clegg to be on the VHMA Manager to Manager Podcast today. Not only is she an excellent practice manager, but she is a former massage therapist who knows all about the importance of self care.   In today's episode, Lillian and I dis...

Today's guest is Melissa Benway, a CVPM at a three doctor practice in Michigan. She was invited to the show today to talk about something incredibly important and impactful: communication. This means communication between employees and with clients. Oftentimes we have miscommunication or poor communication skills in our team. What can we do as managers to make sure that communication is effective?...

Especially during the last year, delegating tasks and empowering team members has been a challenge. But it doesn't have to be. Even those employees who don't see their job as a career path and even those who have the menial (but necessary) tasks that no one else wants to do can and should have a voice. Today's podcast guest, Meg Oliver, demonstrates beautifully the importance of expectations, trai...

"It's amazing the amount of money you can find when you look for it," today's guest says when speaking today about salary and benefits for staff and employees. This is a hot topic in the industry right now because it is an unfortunate truth that technicians and other staff members are underpaid for their responsibilities in a practice or hospital. So what can we do as leaders to change that?   Tod...

Everyone seems to always need technicians. What are the reasons technicians come and go or we can't seem to find the right fit for our practices? It is a difficult question to answer at times, but should you hire someone who is already certified, train someone you already have, or go out on a limb and hire someone completely new and uncertified? None of those are bad options, but there's one major...

We all want positive culture, but oftentimes we don't know where to start and we give up too soon. Culture is frustrating! We all want it and no one seems to want to do anything about it. But there are things we can and should be doing that begin the process of building and maintaining a positive culture that not only the staff feels, but clients feel, too.    Today's guest, Kristie Buys, has so m...

Happy New Year! It is my favorite time of year because we get to dig into numbers. Not everyone feels this way, of course, but it is one of my absolute favorite things to talk about. But once we've tracked our numbers and have seen our data, how can we discuss them with non-number people? We have to be able to translate the numbers in a meaningful way to see growth, but how?   To answer this quest...

With the holidays coming up, what are your plans to celebrate your team? This year is quite different than those in the past. I believe that right now, it would be irresponsible to host an elaborate party. But that doesn't mean holiday plans are completely cancelled. So today, we're getting creative with our guest Marian Rowland.   Marian is a CVPM in Charlotte, North Carolina working in a 7 docto...

All of our plans for 2020 flew out the window due to the challenges we've faced with Covid. Now that we are approaching 2021, how should we plan? 2021 seems just as questionable as 2020 has turned out to be, so why bother? Strategic planning is still just as important now as it always has been. We tend to be afraid of what might go wrong and because of that, we just don't start.    Today's guest o...

Just because you can do something, doesn't mean you should be the one doing it. That's our motto for today's episode all about delegation. It can be an uncomfortable transition to make and you are not alone. Let's take a look at how delegating tasks can help your workload as well as helping with the professional growth of your staff members.   Chatting with me about delegation today is Jen Bruce....

What is a local manager group and how impactful are they? In my experience, a local manager group is a game changer and with our guest today, we will go over some tips on getting started and the impact it has had on our practices and communities.   Today's guest is Patrick Fabricatore, a hospital administrator in the business for 25 years in Pennsylvania. He has his bachelor's degree out of Pennsy...

What happens when the overwhelming case load, staffing shortages, and client stress clashes with your personal life? You are not alone. For over 30 years, the VHMA has worked to offer support and education for those in your unique role. This podcast is designed to tackle the universal issues that keep you up at night. I'm Debbie Hill and today's episode is about team morale in these unprecedented...