UXPERTS

Jason Moore and Ephie Risho wrap up their epic journey through Transformed by Marty Cagan with a bang. In this finale, they tackle the biggest question of all: how do you actually change a company stuck in outdated ways into one that hums with agility, clarity, and purpose? We’re talking real-world transformation, from creaky org charts and waterfall habits to sleek, empowered product teams. They...

Welcome back to UXPERTS , where Ephie Risho and Jason Moore return to the trenches with Part IV of our deep dive into Marty Cagan’s Transformed . In this episode, they unpack up through Part 8 of the book, focusing on the messy, painful, but oh-so-necessary process of change—especially for companies stuck in outdated, unproductive habits. Drawing from their own adventures in the wild world of prod...

Celebrate alongside Ephie Risho and Jason Moore as we enter the top 90% of podcasts. We have entered the cornucopia of podcast Valhalla. Only 10% of podcasts make it to episode 50 … a staggering 75% of podcasts never see episode 20. Our conversation on this episode allows us to dig into the dark and dusty corners of UX and humanity on this special anniversary episode. They dig into a retrospective...

In this power-packed follow-up episode,  Ephie Risho and Jason Moore dive into Parts III and IV of Marty Cagan’s Transformed—and things get real. This isn’t just about innovation for innovation’s sake. It’s about how to break free from predictable, bloated, and process-heavy product development and actually build what matters. They unpack why doing the hard thing, like removing features instead of...

In this episode of UXPERTS, Ephie Risho and Jason Moore crack open the first 9 chapters of Marty Cagan’s "Transformed"—and trust us, it’s not just another book club chat. This is a no-holds-barred, insight-packed deep dive into what it takes to build the right product correctly. If you've ever felt like your product process is more chaos than craft—or you're ticking boxes without...

In Marty Cagan’s book Transformed , he argues that many modern enterprise software companies are not truly agile but are doing short waterfall sprints. In this introductory episode to the book, Ephie Risho and Jason Moore dig into the topic deeply, reflecting on their own experiences and understanding of the industry and agile. Is it possible to do waterfall software development well? How do large...

Long-time hiring manager Dave Laird brings his years of experience to the table in an exclusive interview with Ephie Risho and Jason Moore on finding the perfect job in the technology sector. Topics range from what stands out these days to get noticed, what pushes a good interview over the line to a great interview, and what to look out for in current trends. The episode digs deeply into the psych...

How do you land the perfect job in UX? What are the best practices to get into the right position with the right company? How do good hiring managers make their decisions? In this episode, Ephie Risho and Jason Moore dig into their hiring and interviewing experiences in the UX field. They look at best practices for those looking for a job in the industry and the things they look for with candidate...

In this AMA (ask me anything) podcast, Ephie Risho and Jason Moore field some problematic questions, giving examples from their own experiences. Some of the topics include showing the value of user research without stepping on toes, working with developers in 2-week sprints, context switching, dealing with imposter syndrome, growing into a new role, how to deal with stakeholders who are tuning out...

What are the most critical things to consider when overseeing design systems? At different stages of an organization, what should design leaders be focused on when working with the rest of the organization? A natural ebb and flow of rigidity and creativity must be accounted for. In this episode, special guest Ross Moody digs in with his many years of experience and examples to shed light on the to...

Ephie Risho is a published novelist in YA fantasy who sold a record number of books in 2024. In this publishing episode, Jason Moore and Ephie discuss authors, publishing, writing, and the industry, all from the lens of user experience. Visit Ephie’s website, theelementalists.net , to see more of his books. Thank you for subscribing to this podcast and for your ongoing support. Ask us anything: qu...

In the State of UX 2025 review at uxdesign.c c there are many bold ideas reviewing 2024 and seeing where the industry is headed. AI is being leveraged more and more, and business needs are beginning to gain more weight than UX processes. The technology sector is changing rapidly, and UX, as all the disciplines, needs to be aware and adapt. In this episode, Jason Moore and Ephie Risho bring in gues...

Innovation is at the core of what companies must do in the fast-moving world of technology. Grow or become obsolete—it’s a common story told again and again. In this episode, Ephie Risho and Jason Moore unpack and discuss an article by Rachel Kobe, Chief Design Officer at Paypal titled: Fueling Innovation: How Design Leaders Drive Product Transformation . The first step is to start with the “Why”...

What’s the hardest leadership decision you’ve ever had to make in UX? How can someone transition from an individual contributor to a UX leadership role? What’s your strategy for dealing with burnout in your team? Jason Moore and Ephie Risho field these questions and more in an AMA (Ask Me Anything) issue of UXPERTS. Listen to this episode to hear more of their backstories, pearls of insight, and h...

Change occurs throughout our lives, yet most people have great difficulty with it. In his book Who Moved My Cheese , Spencer Johnson, M.D. provides an allegory that spells out four different types of people and how they respond to significant change. When the cheese is moved, two of the four people freeze up and try to make things go back to how they were, and two move on and deal with it quickly....

No matter the context, leadership involves making tough decisions and several strong characteristics. In Jocko Willink’s second edition of Leadership Strategy and Tactics Field Manual , Ephie Risho and Jason Moore explore the idea that these are not necessarily natural traits but things you can learn.  Significant themes include genuine humility, challenges with negativity and micromanagement, and...

Taking on the mantle of new leadership can feel overwhelming, and in this episode, Jason Moore and Ephie Risho dig into tangible practices that make all the difference. They discuss insecurity and imposter syndrome and how to bring out people’s best by reviewing part two of Jocko Willink’s second edition of Leadership Strategy and Tactics Field Manual .  The idea of decentralized command and build...

Growing in leadership does not just happen—it takes work and strategic thinking to reach your best. In this episode, Ephie Risho and Jason Moore dive further into Jocko Willink’s book, Leadership Strategy, and Tactics Field Manual , to unpack some of the ideas raised in the last episode more deeply.  How does one earn influence and respect? How do you focus on the big picture while knowing what’s...

Good leadership doesn’t just happen; it’s a journey that requires sweat and intentionality. While various leadership styles exist, there are core principles that every leader should embrace for a more substantial, more cohesive group. Join Ephie Risho and Jason Moore as they dive into Part One of Jocko Willink's "Leadership Strategy and Tactics Field Manual." In this episode, they’ll explore the f...

Not all companies have full UX research departments, but all companies can follow best practices, regardless of their level of maturity. In this episode, Jason Moore and Ephie Risho interview UX leader Lauren Evans, who has a strong UXR background. They discuss what makes good research for enterprise companies. Join us as we share stories and tangible advice to make the research the best possible....

A strong leader doesn’t push their agenda on a group, but brings out the best of all those around them. A multiplier is a person who is able to help people reach their potential and even go beyond, whereas a diminisher has the opposite effect, leading in a way that makes people do the bare minimum. In Liz Wiseman’s book Multipliers a variety of different types of leaders are explored.  In this epi...

Leadership requires more than a strong presence and good thinking. The best leaders empower others to become their best selves through a wide range of techniques. In Liz Wiseman’s book Multipliers: How the Best Leaders Make Everyone Smarter , there are five main types of multiplier leaders, and in this episode Jason Moore and Ephie Risho cover the first two: The Liberator and The Challenger.  Libe...

How do the best leaders make their team smarter? In surveys, it’s common to hear people say they’re contributing 60% at their jobs. Unlocking people’s potential is a skill that can be worked on, and there are ways to bring out the best in people so that they give beyond what they thought they were capable of.  Ephie Risho and Jason Moore jump in to the topic by covering the first few chapters of L...

In this Q&A episode, Ephie Risho and Jason Moore tackle some challenging questions from their fans. Starting out with someone feeling stuck in their career, then getting into some deeper topics with research, how to build a user research arm in a company that doesn’t want to fund it, and how to tackle the challenge of team members who aren’t fully doing their job. As usual, they explore a lot...

Managing time well requires daily, intentional effort and a strong system to keep organized and on track. While there are many systems and approaches, the kanban has proven time and again to be an incredibly simple, yet useful system to achieve great things in any situation. Life can be full of a wide range of stages which require very different kinds of approaches to managing time. For example, i...