UX Australia

Margot Bloomstein is one of the leading voices in the content strategy industry. She is the author of "Trustworthy: How the Smartest Brands Beat Cynicism and Bridge the Trust Gap" and "Content Strategy at Work: Real-World Stories to Strengthen Every Interactive Project" and the principal of Appropriate, Inc., a brand and content strategy consultancy based in Boston. As a speaker and strategic advi...

On today's episode Steve is joined by Erika Hall, author of Conversational Design and Just Enough Research. Purchase Erika's books online at https://abookapart.com/products/just-enough-research

UX Australia Episode 15: Anika Molesworth by UX Australia

Diana joins Steve from Auckland to discuss her recent thesis 'Towards a Buen Vivir-centric Design: Decolonising Artisanal Design With Mayan Weavers From the Highlands of Chiapas, Mexico'.

Kelly Ann joins Steve to discuss co-design and designing with communities. Kelly Ann is a Social Designer, Researcher and author of Beyond Sticky Notes. You can find Kelly Ann's book at https://www.beyondstickynotes.com/

Steve is joined by Amy Bucher to discuss her new book; Engaged: Designing for Behaviour Change. Find more about Amy and her book at her website https://www.amybucherphd.com/engaged-book/

Steve is joined by author, podcast host, teacher and coach Laura Klein.

Putting people at the heart of a service transformation which drives scale and lasting value. Design can be a powerful tool for traditionally conservative spaces like Mergers and Acquisitions. This is a story about how we took a strategic design approach to bring together three very different companies and align them on a shared, people centred value proposition and practice to own an emergent hea...

The GO Story - The vision of Adam Goodes and Michael O’Loughlin

“User research is just having a chat with someone, anyone can do it!” How many times have you heard this before? If you are a researcher and someone said this to you, you probably felt undermined and frustrated. If you were the one that had said this, then even more reason for you to come to our talk on the 10 things NOT to say to user researchers. In this talk, we’ll cover 10 frustrations of user...

Significantly increase engagement in your UX workshops by applying Self Determination Theory We’ve all been there. Finally, the decision-makers are on board and in the room to participate in a high-powered workshop. Energetically, you explain the agenda, go over general housekeeping, and move onto the first activity. Instead of enthusiasm, you’re met with blank stares and a room full of folded arm...

In recent years, as technology engineering production and release cycles have sped up, user experience (UX) research practices have correspondingly become more Lean to best match those cycles. On top of that, the increasing interest in incorporating user feedback into product development keeps pushing the limit of resources that UX research teams can allocate. Is this seemingly unstoppable appetit...

We're told that making assumptions is dangerous, yet in UX we make them every day. Who our users are, what they want, how they do things. With so many projects vying for our time it’s inevitable we’ll make assumptions, so how do we minimise the risks? In this session we’ll: see how a group of 19th-century philosophers promoted the use of assumptions to make fast decisions take lessons from mountai...

Every design decision has the potential to include or exclude customers. Global Research emphasizes the contribution that understanding user diversity makes to informing these decisions, and thus to including as many people as possible. User diversity covers variation in capabilities, needs and aspirations. I will discuss how we use Global Research to prioritize what product teams really need to b...

Narratives for Change: How Effective Stories Help us Build New Systems

In UX interviews, it can be hard to get good-quality, unbiased insights (without acting like a heartless robot). With most FMCG and entertainment products, this isn’t too hard – but what if your product is related to health and personal issues? How do you remain objective and get valuable data from a user, while still being sensitive to the issues they’re going through – which you’re currently int...

Our challenge: transform mission-critical emergency services alerting infrastructure to a more contemporary approach that works for 55,000 career and volunteer emergency services personnel across three agencies. Creating a user-centric application isn’t about applying a UX tool or process here and there, but deliberately focusing on what the users need, and employing the right tools and techniques...

Think of 8 people that you know. That's the number of people that die by suicide every day in Australia. This is a statistic that needs to change and it is our duty as designers and architects of experiences to address this problem. During this talk, I want to take the opportunity to: Present my story to the design community on how I have battled, and continue to work hard to manage my anxiety and...

I had no idea what CLV meant when I got into my first design role. Or ARPU. Or CAC. In my presentation, I'm not going to discuss every acronym I’ve learnt recently. Instead I’ll cover how I came to learn what all those terms mean and why knowing what they mean, makes me better at what I do. If you're working in an environment where you'd like to convince 'the boss' to hire more designers, to have...

The world of user experience is confusing and messed up. When you are trying to deal with a UX challenge in your organization, you might as well spin a wheel to see if the answer lies in a mindset, methodology, tool, strategy, community of practice, field of study, or industry. What is “user experience,” really? It is the feeling people get when they interact with your organization through a digit...

Mobile Accessibility: Testing native apps and mobile sites for accessibility Unfortunately, when developing WCAG2, the Working Group did not envision the current world where mobile is almost ubiquitous. For example, on a mobile device there is no continual access to a keyboard (unless someone is using it as an add-on to the device – or using a Blackberry Classic). WCAG2 requires that all content b...

UXAUS 2020 DAY 2 Dan Brown - Questions: The Most Essential UX Tool by UX Australia

UXAUS 2020 DAY 2 Catherine Hills -It’s more than designing shmick features to achieve kaching! by UX Australia

As designers and creatives, we are pretty mindful about everything… except ourselves. In an age where burnout and hustle culture are part of the everyday vernacular, we often click past our warning message in the hopes of discovering the "greener" grass of greatness only to land up in the swamp of struggle. In our quest to save the world, how can we better use our own design superpowers to help fu...

Design systems create an umbrella to to define the future of our design work. But design systems are not the biggest umbrella, so to speak—they exist under broader social, political, and infrastructural systems that affect the parameters, limitations, and variables of our system. Investigating design systems across many verticals, we'll look to see how design systems are impacted by the systems th...